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November 2023 by Kevin turpin
We bought the I10 mattress which was their top of the line mattress at the time. We had to get the king size bed with twin XL mattresses and bought all the sheets, their top of the line pillows, and spent just under 10 grand! It’s been said before, but my wife and I after trying just about everything sleep number we could. It’s nothing more than a glorified air mattress. I wanted this to work out so bad but you can actually feel the air bags in the padded mattress. We ended up returning ours and we were still out $500 just in delivery fees. $250 for delivery and $250 to have them pick it up, not to mention the $250 pillows and another $700 on sheets, bedding etc…. That you cannot return! We decided to get Tempurpedic hybrid with the top of the line adjustable base which has multiple vibration/massage features with head/feet and lumbar adjustable features and still came out $2000 less than the sleep number bed. No comparison to the Tempurpedic hybrid mattress! Do your homework, watch lots of YouTube videos so you can see how the I10 is made. Had I just listened to all the reviews out there I could have save two grand had I just bought the Tempurpedic Hybrid to begin with!
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November 2023 by Jose Bonilla
I went to the Firewheel location to buy my wife a bed for her birthday in January. The employees were very helpful, even with our slight language barrier, they showed me every bed and all the extras, I left knowing exacly which bed we needed to help my wife sleep. Thank you David, will let my friends know how patient you were showing me everything
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November 2023 by Jessie Bell-Koonce
Great experience, employees were very helpful; I'm a previous owner, they took the time to show me all the new features and furniture.
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November 2023 by John Treadwell
Delivery scheduled for 9am-12pm 11-6-23 confirmed by text twice 5pm the night before delivery they cancelled and won’t deliver for another 9 days! They have the bed just won’t deliver, we sold our bed the day before delivery and now we’re no bed for 9 days! I understand a day or 2 but 9 ???♂️
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August 2023 by Beau Champagne
Management here is subpar. Manager stole customers information for credit fraud. Employees are asked to perform at an unreasonable performance. Would not recommend buying from this store.
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May 2023 by Colby Lindsey
Thomas was extremely helpful and made purchasing my new bed a breeze. The experience was flawless and the customer service was A+
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April 2023 by Holly George
Great experience. We bought our first sleep number P5 in 2009 and finally decided to upgrade to an iLe. Cody was fantastic at helping us and we love sleep number!
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April 2023 by Candace Gulledge
Best sleep ever. Love our mattress. It's a great investment in your sleep
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March 2023 by Mary Glenn
Very knowledgeable young man.Fast and easy purchase.2nd sleep number bed.15 years on 1st one!
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October 2022 by Lindsey Black
Please do not be deceived. I was told that if I was unhappy with my bed that I had 30 days to have it returned with no restocking fee. Let me tell you how this actually translates. Your base costs probably somewhere around 2000 and it is 100% non returnable even if it’s only been two days. Your mattress which is what I guess they were calling a bed can be returned or we changed without a restocking fee BUT there is a $250 shipping fee. It’s a huge con. They are basically glorified air mattresses and the split twin is excessively annoying if you like to snuggle with your partner or if you have pets that join you in bed. We were going to just go back to our old king but we now realize that we were straight up lied to so our only realistic financial option is to switch to the fully connected king. Just be sure and read the fine print. It’s a decent bed but it’s not 5k great and I’m very frustrated for having been lied to.
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September 2022 by Adella Z
Taylor was amazing! She helped us very well on understanding the technology sleep number offers. She was very kind and knowledgeable. We took our kids with us and she was very patient and understanding . She took care of us very well and we would love to return for any future purchases!!
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September 2022 by Adelina M
Taylor was amazing! She helped us very well on understanding the technology sleep number offers. She was very kind and knowledgeable. We took our kids with us and she was very patient and understanding . She took care of us very well and we would love to return for any future purchases!!
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September 2022 by Suzy Nester
First time in a Sleep Number store and our experience was great. Jacob was wonderful and very helpful. Can't wait to get our new bed.
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September 2022 by Peter Atiemo
Alex great guy good customer service he help all our needs I recommend to everyone
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July 2022 by Kevin T.
A glorified air mattress. Moreover, if you order a bed, the absolute fastest delivery is six weeks out, and that's only during anticipated busy holiday sales. According to their sales rep the typical time frame for delivery is 8 to 10 weeks because they only make them to order. You can find a superior bed delivered in three days. We have friends that own a sleep number bed that have said the air mattress looses air throughout the night which is anticipated, and the air pump automatically turns on to make up for the lost air and the noise from the pump is loud enough to wake you up.
