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December 2023 by pierre humphrey
I’m leaving this review on behalf of my wife “Key” miss Harmony was an absolute pleasure with assisting me today. Thank you for all of the make up tips thank you for your outstanding customer service. I really appreciate you taking your time with me today. ?
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November 2023 by Sophia Stillwell
Thank you Harmony for the tips you gave me the other night on using primer. I really appreciate you taking the time to helping me find the right solution for my skin :)
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November 2023 by David Tarango
Did window shopping that day. Staff was friendly and were very courteous.Place was very organized and clean.
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November 2023 by Everlasting_Flowers
I visited the Sephora in Kohls yesterday at around 7:30pm and was looking for some good quality but affordable makeup in Sephora.Kayla was a very helpful young lady and was very honest about some products.Kayla was very sweet and kept a conversation going with me.She signed me up as a Beauty Insider and helped me save 10% off of my purchases since they are currently having a sale.I would go back just to have her help me find new trending but affordable products for myself again.
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October 2023 by Christy Ogbuehi
Very pleasant and professional staff ready to assist you with questions and suggestions.
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September 2023 by Key Blake
Miss Vanessa had great customer service. She was very kind, helpful and welcoming to me with my transaction. Thank you.
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August 2023 by Jackie Lenz
Worst customer service, no one greeted us, no one asked if we needed help & when I placed the item on the counter I was not acknowledged with a Hi or anything ,my total was the only thing that was said. Not coming to this location again
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July 2023 by Mary J.
I would like to thank the young lady at this Sephora in Garland, Texas who waited on me (didn't get her name, sorry! Short, medium complexion, long black hair) and actually looked for the product I've been trying to find without luck at Sephora Rockwall. My usual Sephora tends not to update product availability online and if you call most stores, they hang up on you. This young lady at the Garland store looked everywhere including the back, where she found 3 and brought them up front but is keeping them behind the counter for convenience. If I understand it correctly from the Rockwall store, this limited edition product is in high demand (it's a Sephora exclusive) and shoplifters have been targeting this particular item. If your store has it, you'll probably need to ask for it. It's not a bad drive from my town so I will probably go to this store for my Sephora needs from now on. Thanks again!
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June 2023 by Youser Faisal
very bad experience, I was told to “make sure to pay for your stuff before you leave” insinuating that I was going to steal it. Highly inappropriate and I will not be coming back here again. In any work training you are taught that if that were the situation you do not approach, it’s not coming directly out of your paycheck, so assuming isn’t necessary. I used my account and it is very visible that I am a loyal customer to Sephora. Very disappointed.
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June 2023 by Kara Downs
It's nice to have a Sephora nearby, but this one has seen better days. Daughter said that samples were either gone or grungy. I'm sure this location has really high foot traffic, but you've got to keep up with that.
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May 2023 by aunesti west
I was at sephora in kohl’s and i normally go there all the time and the workers are very sweet and helpful. but today around 2:30-3pm im not sure of her name she was an asian lady , she did ask me if i needed help but said it in a way as if she really didn’t even wanna help me. then when approaching the register a girl that worked there i’m assuming it was her day off wanted to purchase something but as soon as i got in line she chunked each one of her make up items to the side and told me to go ahead and come and pay which was very rude to me. after me and my mother in law finish checking out she then comes to the side and asked me if i was taking pictures of her?? Saying that i was waving my phone in her face when she is literally behind a plastic shield. she has no hospitality, she was very rude and i most likely will not be returning.
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May 2023 by Tiny White Coat
Very sweet employees. Love the clean green products that they sell here and when you are in the store the girls help you with what you need for all our skin concerns!
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April 2023 by Lisa
Love Sephora! The employees were fantastic and not at all pushy when helping me. They were knowledgeable and listened my concerns and wants and helped me find what I needed.
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April 2023 by Meg M
Trish was so helpful! She really listened to me and knew what would help my skin! I’m grateful she was there because I’ve wasted a lot of time and money on products that don’t work. Thank you Trish!
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April 2023 by Tiffany Hannah
Customer service here sucks, the ladies did not greet me or asked if I needed help, clearly there was a “preference” too bad this Kohl’s is closing down anyway… I will continue to shop online.