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December 2023 by Alex Stork
I encountered significant customer service issues at this storage facility. The facility's policy mandates the return of their provided lock within 30 days of renting, but this wasn't clearly communicated upfront; it was buried in the fine print. I moved in on 10/20 and, upon learning of this policy, tried to return their lock on 11/19 to avoid unnecessary charges. However, there was a misunderstanding about my move-in date, which they incorrectly recorded as 10/14, complicating the refund process.Despite assurances from the staff that the manager would resolve this the next day and follow up with a call, I received no such communication. When I reached out, the front desk staff were unable to help and promised a callback that never came. My repeated attempts to contact them only led to voicemail, and even after leaving a detailed message explaining the situation, I received no response.It's now 11/21, and I'm extremely frustrated with the amount of time and energy spent on what should have been a simple issue. This experience highlights a concerning level of incompetence and lack of accountability in the management and staff, making a straightforward task unnecessarily cumbersome and time-consuming. The lack of communication and unwillingness to cooperate from their end is particularly disappointing and reflects poorly on their customer service standards.
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December 2023 by Christi Renois
I really hate this place...They dont work with you at all....I am moving out if here and I do not feel safe at their facilities at all ....I found a much better place and way more classy and professional! Times are so hard and they won't even give you three days when you are on a monthly income .....f$%^ this place
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December 2023 by Toshica Winn
MY STORAGE UNIT on 655 KEEN RD WAS ROBBED TWICE. NO ONE ever notified me. The day I found out my storage was robbed is the day I WENT TO MOVE OUT ON 11/3/23 . THE DM Brandy/SCOTT/MATT are all RUDE, UNPROFESSIONAL AND LIARS. THEY LIED ON BOTH OF MY BBB COMPLAINTS TO COVER UP THEIR EMPLOYEES STEALING. I HAVE THOUSNADS OF DOLLARS OF ITEMS THAT WERE STOLEN. I WAS A CUSTOMER FOR 3 YEARS AND THIS IS THE THANKS I GET FOR PAYING THESE PEOPLE EVERY MONTH AND BEING ROBBED BLIND WITH NO NOTICE. THIS IS SICKENING HOW PS IS RESPONSIBLE FOR SEVERAL THEFTS AND BREAK INS AND THEY WANT TO COVER UP AND LIE ABOUT WHAT HAS OCCURRED. I WILL BE SENDING MY ATTORNEY AFTER THE CORPORATE OFFICE FOR BREACH OF CONTRACT. THE EMPLOYEES ARE REFUSING TO PROVIDE THE DATES OF BREAK IN AND THEY ARE REFUSING TO ACKNOWLEDGE THEY ARE LIABLE. HOW YOU ALLOW SOME ONE TO BREAK IN THE SAME STORAGE BUILDING TWICE AND NO ONE WAS NOTIFIED? SOUNDS LIKE AN INSIDE JOB TO ME. THE EMPLOYEES ARE STEALING AND THE COMPANY IS COVERING UP THE THOUSANDS OF THEFTS THAT HAVE OCCURRED. I WANT ALL 3 YEARS OF MONTHLY PAYMENT REFUNDED AND I WILL BE ASKING FOR MORE IN CIVIL COURT. THIS ENTIRE PLACE IS TRASH. THE COMPANY IS TRASH. THE DM/GM ARE TRASHY PEOPLE. TO STEAL FROM YOUR CUSTOMERS THEN CONCEAL THE THEFT SCREAMS INSIDE JOB BY EMPLOYEES.
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September 2023 by Maile C.
We haven't used public storage before yesterday. My husband and I were able to go on a Sunday with instructions to get into the gates with your app and the door. We were able to get the complimentary lock with the unit which a big perk for since we forgot to buy one. Pricing is very reasonable. Thanks agajn
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August 2023 by Tiffany Reid
My disappointment has been reversed to 100% satisfaction after speaking with Ms. Chavez, DM for Public Storage.She has helped to resolve the issues and miscommunication that I encountered with my storage unit.Ms. Chavez has also reassured me and reinforced the positive impression of professional and pleasant customer service from the on-site staff that I initially had. I look forward to a continued high level of customer service in the future. Thank you!
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July 2023 by Kay Williams
This what I had to deal with when my belongings were there. I only stored house hold products and clothes.
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June 2023 by James Glasper
A very helpful staff and Teresa is great
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June 2023 by shane wilson
Came in to look at some units Dusty was the best and Nick
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June 2023 by Tim L.
This storage facility has gone down hill the past few years.We had our unit for over 2 years, at the 2 year mark they raised the price over $50 a month, which is common for Public Storage from what I read online on various forums.The past few months we noticed rat droppings and urine in our unit and around various items. We found a new storage facility and began moving items away from this rat infested storage facility.While moving items, we shifted some bags of clothing and two rats jumped out of the bags and ran around the unit and squeeze through the corner into another unit.We just trashed the remainder of the items in the storage unit since it was all damaged and infested.I let the front office know, they didn't care. I asked about cleaning the remaining items out and they were very unhelpful.I ended up finding a 3rd party company to come and clean the unit out to avoid paying any additional fees to Public Storage rat infested facility.Very terrible experience. Very unprofessional management in the office. We should have left sooner when we saw the pregnant worker out front smoking cigarettes all day.
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May 2023 by Jeff L.
I wish I could provide a ZERO star review but it won't allow it. I am a former tenant of nearly seven years and finally moved out recently due to the epic rodent issue they can not seem to control. Specifically, the majority of my materials are contained in plastic boxes. Each time I would access my unit (not often, maybe once every three months) I would find most every horizontal surface covered in rodent feces and urine. I would find bite marks in cardboard boxes and the fabric of my pop-up tents (no I did not keep food in my unit, yuck!). Further, my unit was hit by a vehicle which caused me not to be able to access the space until they repaired the building. While they did repair the building in less than 10 days they never fixed the façade of the building above the roll-up door until the week I moved out (it took them almost 19 months to fix it after repeated requests). The break in the façade caused rain water to access my space and thoroughly coat the plastic bins closets to the door. I actually stopped requesting the exterior repair or replacement of the security light on the building closest to my unit (never worked in 7 years) because I got no response from anyone. Onsite management would fain interest in resolving issues but they never stayed longer than two or three months to actually see any changes/repairs come to fruition. So, yeah, Public Storage at this particular location took advantage of me and I just let it be; shame on me. The final straw was a 32% jump in monthly rate to $214/mo (10x15 unit) which was $54/mo more than what they were offering new tenants on their website. Stay ghetto PS and if you want a decent, clean space then I would suggest the nearby U-Store on Broadway (a bit more expensive but seems like competent folks are running the facility).
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April 2023 by M. Hart
My experience here at public storage was awesome!
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February 2023 by Turtl runr
Excellent service even during ice storm. Dusty helped with securing a storage unit that fit the size of our load. Also had patience as we hauled everything from Houston to Dallas. With several traffic jams due to inclement ice storm weather.Highly recommend Public Storage. Excellent customer service. Secure unit with CCTV monitoring,locked gated area. Cameras monitoring, felt like Public Storage cares about your belongings by going above and beyond to provide the best personnel, as well as security.
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January 2023 by Angela Dobson
The clerk here is awesome she's helpful property manager everything on this at this location is awesome and I would recommend it to all of my friends
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January 2023 by Katrunia L-Fleming
Dusty has been great help since I have rented at this property.
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January 2023 by Tony Torres
5/21/22I arrived at this Public Storage (PS) right before closing time. Nundee was there to assist me.She said there would be a fee to use a PS padlock. She said that there was a PS padlock already there at the unit (for me to use).I won’t use their padlock, I said.No problem, I was told to drop off the PS padlock in the mail box at the front office before I leave; I replied that I have my own padlock to use.She rung me up. I paid my fees.She gave me the card with my access information on it.She kindly assisted me with entering the key code at the gate,It worked fine. And she returned to the PS office.A few seconds later I approached my storage unit, I saw my unit 605 was already locked. I quickly ran back to the business office,I knocked. I Called. I Rang . No response!I thought there was still one car parked in the lotI presumed it to be her's. I was NOT able to use the storage unit at all due to it being locked. Both doors to my unit were locked.The following day I asked for a night credit (for what I felt was a major inconvenience).She said "you came when I was closing. How was I supposed to know that it was locked?” No, credit denied.I later thought about what she said. Well, she knew I was coming over, I had a reservation, she had called my phone. It would have been considerate of her to make certain the unit I was about to rent was prepared.Personally, I felt there was attitude and no regard for a client that had just paid $300 for a storage unit.Besides a few metal screws on the floor, the unit was clean.Just to play it safe, I bought RAT BAIT ? because there are previous reviews of clients who had concerns about rodents. Other than that, I liked my unit, it was good.I intended to store there for several months. I simply felt dissatisfaction with how I was treated and I eventually withdrew.I would do business again with them. However, I would strongly advice that the attendant go check the unit with you before making the purchase. Thank you.
