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November 2023 by Mumphie
Had the best experience with PODS from start to finish. Booked my POD with customer service on the phone and tracked everything else online. Both the drivers in Akron, Ohio and Dallas, Texas were beyond nice and helpful!
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July 2023 by Sue F.
OMG. JUST WHEN YOU THINK ITS SAFE TO REACH OUT TO PODS. I HAD WRITTEN A REVIEW ON YELP. ABOUT PODS, THE ANSWER LADY AT THE BOTTOM OF EACH REVIEW. WANTS TO HELP YOU. UNTIL YOU TELL HER YOU HAVE PROVIDED ALL THE INFO SHE ASKED FOR. WHEN SHE EMAILED ME I POSTED HER EMAIL ON YELP. YELP TOOK THE WHOLE THING DOWN. BUT YOU CAN FIND IT ON SITEJABBER. To try to make a long story short. They brought me a pod I could pick the screws right out of the wood. Weatherstripping was coming off back door. Asked for another Pod. THE driver and dispatcher canceled the order. There went my 30%discount. I DID NOT CANCEL THE ORDER. I REFUSSED A SUB PAR POD. IT GOING OVER 700 MILES. NOT 50 MILES DOWN THE ROAD. After I yelped the whole ordeal. They got incontact with me. Fixed the price. And brought me a good functioning pod. And with my discount my first month rent was 247.80 as they had a deal going on. But today I was charged 408. And change. I have this as clear as day on my order confirmation order. But somehow they can't see it on there end. The rep told me my pod had made it to its destination on July 4th. Had called weeks ago. Was told it had been delivered to it's storage destination. And I put a airtag inside the pod. I knew it was there. Asked for his name. HE HUNG UP ON ME. I now may need a small pod. Different people different prices and answers. I'm tired of them eating my time and energy. Or are they picking on senior citizens. I just can't believe all of this. Second move with pods. Getting here was a dream easy And everyone was on the same page. WHAT HAS HAPPENED TO THIS COMPANY. AND IF YOUR GOING TO REACH OUT TO ME ON YELP PODS, AND TELL ME YOU UNDERSTAND MY FRUSTRATION. YOU DON'T. GET WITH IT PODS. TIRED OF BEING TREATED LIKE CRAP.
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July 2023 by Camille Stearns Miller
My experience with PODs and Pack and Load Moving services for a home renovation project were excellent. It helped make a difficult time much easier to cope.
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June 2023 by Poppa Smurf
My re-delivery from storage was not scheduled initially and had to be moved to another time. Had just paid my monthly storage and still got charged for delivery within 50 miles. No communication of any of this from PODS.
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April 2023 by sherry lindeman
Needed to remove items from our house prior to selling. Pods picked up and stored for 4 months and delivered when asked. Nothing inside our pod was damaged. Would definitely recommend!
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April 2023 by Marian Bruno
Everything promised was incredible, unfortunatly they could not deliver on that promise. Our PODs were a week late delaying moving into our home by a week and creating issues setting up our home services since we were not there.
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February 2023 by Trevor B
Placement of order, and delivery were fast. Placed in the wrong spot though and wanted to charge to move to where I originally requested it to sit.On pick up broke my drive way by driving the truck on the very corner and cracking my concrete that did not need to be touched to successfully load up the pod.Still waiting on pods to communicate on how they are going to help fix the issue.
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December 2022 by John Raske
Service overall is ok.Please be warned, DO NOT change your destination of your PODS containers once your order has been placed. The extra fee/charges are astronomical, and it is quite difficult to be reimbursed for any pro-rations, if any when it comes to storage! If you know where your PODS container is going and can place the order stick with it. You'll do fine then.The PODS container, sales associates, and drivers are great to work with. Very nice people and responsive to any questions you may have.
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November 2022 by Tom Kolb
Best moving decision I have ever made from logistics to the cost value. I do and will highly recommend using PODS !
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October 2022 by William Gregory
Awesome Experience. Timeliness, ease of use, competitive prices, storage and delivery. I did a whole house move/storage using PODS and would highly recommend them to everyone.
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October 2022 by McKenzie Johnson
Completed the Pod rental for all 12 months and then when you had it dropped, they charged a full months rent for only 8 days of use and did not prorate. Everything else was good but it got ruined when they charged for a full month even though we did not have it at the storage facility for a full month and do not prorate.
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September 2022 by lisa slaughter
Had 2 call twice. The first guy was great and gave me a discount. Had to get off phone because I was at doctor and they called me back. The 2nd lady was rude and would not honor the discount. Went with another company and was much happier. Would not recommend this company. Dishonest, rude and did not honor their own discount. She kept telling me different prices.
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August 2022 by Patti G.
Did not cover water damage from leaking roof of pod. Totally unresponsive Definitely never use
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August 2022 by Pam Stroud
I would not recommend PODS to anyone. Initial delivery of my container went well - as scheduled, cost as quoted, driver friendly, etc. Re-deliver was terrible experience - did not arrive until several hours after promised, driver was rude and did not place POD where requested. Final pick-up day was not available for several weeks and, therefore, we were charged for an empty POD sitting and waiting to be picked up. We will go to great lengths to avoid using PODS again.
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July 2022 by James Calhoun
Im a professional driver. I called in my ETA the day prior, I arrived there at 1:30 today and no one was there that had access to the computers for the paperwork, someone was there who could load, one of the pods was an empty so I didn't have the container number, I was never loaded, and I had to leave and shutdown because no one was there that could find out the container number. The 3 hours of detention pay which is 45 dollars doesnt compensate me on the 200 dollars I lost from having to shut down early. Whoever had the idea of only having one person there who couldn't access the computers is incompetent and should be fire!
