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December 2023 by A. Lee
Thank you Carlee for your great customer service and friendly demeanor. Plato’s needs more Carlee working here. ? ?The other girl (long brown hair w/ bangs) not so friendly and kind of a mean girl attitude.
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December 2023 by Luke S.
I came by and dropped off 3 bags of clothes and asked for an estimate of how long it would take. I was told it would be an hour. After an hour passed, I went back to see how much longer it would be and I was quoted an hour once again.One of the girls was actually nice, but the others were extremely rude.If you value your time, don't waste it here. Won't be back.
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November 2023 by Sarah Sheppard
Usually my experience with Plato’s Closet has been good, however yesterday I dealt with an employee who had the most mean girl type attitude ever(I didn’t get her name, but she had long dark brown curly hair and bangs). I was running late to work and I had brought my items about an hour and a half beforehand. I wasn’t sure on the policy if I would still receive cash on my items if I came back tomorrow so I asked the employee kindly if there was a way I could possibly take my items and bring them back another day since they hadn’t looked at my items yet. I told her it was totally ok if I wasn’t able to do that, I just wanted to know. None of the employees seemed to know the policy on it, which is ok. However, what wasn’t ok was the girl with the long hair and bangs was looking at me the whole time like I was the dumbest human being on the earth and rolling her eyes. My friend said she was even smirking. One of the employees said they would just go ahead and look at my items so I could get to work. I told them they totally didn’t have to do that and I apologized profusely for inconveniencing them. The girl said nothing to me and eventually she took 3 of my items for $7. Anyways, whatever the policy was, I was willing to comply; however that girl’s attitude was not ok. I hesitated making this post, but nobody should be made to feel like an inconvenience or like they’re dumb.
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November 2023 by Jessica Verville
I came in with my baby sleeping in his stroller. The owner refused to let me use the larger fitting room. Me + stroller does not fit in the other rooms. Owner actually suggested that i am supposed to take the SLEEPING BABY out of the stroller and into the fitting room. I guess im supposed to place the sleeping baby on the floor??? Most ignorant store owner ive ever encountered. I just left.
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November 2023 by Paris Nettles
I just had to leave a review….I brought in 2 big bags of clothes, shoes. 90% of my clothing had tags on it and the shoes were brand new at least 12 pairs NEW. From brands like guess heels, Aldo and Nine West and Steve Madden. They didn’t take one item NOT ONE. I honestly was shocked… especially since I shopped here for many years… but to not take one item I had brought in is ridiculous. They literally finished my bag in 3 mins… no lie smh Not to mention their customer service was terrible no friendly welcoming.
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November 2023 by Erika D
They didn’t take anything. I had a tub full of clothes. PINK, Hollister and some TJ Maxx that still had the original tags on it.Most of the items came from my teen who takes care of her cloths. Everything was also washed and buttoned or zipped.I’ll never go here. I also saw a dead roach so be careful when you buy items or take back your own items.And of course like all of these other locations…rude staff.
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October 2023 by Marissa L.
This location is horrible! I brought in 2 bags of clothes and they only took 2 things for 7 dollars. Come to find out they didn't even go through my stuff. My clothes were still perfectly folded on the bottom. Do not sell your clothes here go to Town East in Mesquite they will buy almost everything.
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October 2023 by Peyton L.
awesome store they have a lot of options, sizes and name brand items that are good quality! definitely gonna have to come back :) and the employees are super sweet .
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October 2023 by Queens Don’t Work
My god, if I could give any place on planet earth zero stars, it would be this. I’ve always been into recycling pieces from my closet in order justifying going shopping for new things. I stopped by this place because I was in the area and my God….disappointment is not even the word.First of all, I don’t know who allows sunglasses as a part of a uniform? Like how childish can you be that you’re wearing sunglasses indoor.So I walk in and they’re talking about smells they ignore me and then they look over at me with a side eye saying you know how to sign in process works right? Ok bye. Ew. I could tell from the second I walked in that I was gonna leave extremely unhappy, but I kept it moving. I gave them a bag with 4 brand new items. All from this season, they were probably purchased less than three months ago. They take 20 minutes to tell me that they can’t accept anything because they’re too formal? Lol it’s HM & Zara…I usually sell to uptown cheapskate and now I remember why. Their attitude is disgusting. The place itself looks horrendous. The employee and staff needs to be bulldozed and recycled into new team because, just no. I miss my time and my pride. You will not catch me or anyone I know dead in this place even if we were broke on the street and I needed extra crash. I would literally rather die than walk in here again.It’s fine if you say you have too many of certain pcs or styles…there’s obviously reasons why buys don’t work out… but to tell me that you don’t accept brands like H&M and Zara because they are too formal? Sorry let me just bring your my toddlers carter clothes next time Wth?
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September 2023 by MaKenna Akers
Brought 8 pairs of all brand new areopostal jeans literally never worn & a few other items still with store tags on them & they said everything had stains or were ripped. Offered me $4 for it lol
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August 2023 by Rahmin Rizvi
When I came in with my bags the employees gave me an attitude. I had 2 bags and the one who grabbed my bags sighed.My friend did have more then 2 bags, but after listening to the employee go off about how busy they are and that they can't attend us with so many bags she limited her bags. My only issue is the employee could have waited until we fully stepped in the store and came to the counter. Not as we were coming in and standing 5 feet away telling us they were busy in a stand off pose. It could have been said a lot nicer.I appreciated them explaining what sold and didn't sell, but the overall attitude at the beginning was off putting. Their were 3-4 employees behind the counter and all of them felt cold and unkind. They checked through our stuff under 5 minutes.One of them was on her phone, but they said they're busy and acted like we brought too many clothes.There's also a sign that says leave a good review and get $5 off so it makes me wonder how many honest reviews are there really.I'm also going to add that this experience isn't due to the employees being young or needing training. They just don't want to be there. I remember when I was 16 I had a better attitude when working in fast food. -less then 7 years ago.There was no shortage of staff either. There were plenty of people behind the counter and maybe 3 other customers. Please, hire people who at least greet you and not glare at you or look at you annoyed. I can see that this is a constant problem from reading the other reviews and so much that you have a sign on the counter for people to leave a good (highlighted) review to get $5 off.Here's what your employees could say going forth, " Thank you so much for coming into Plato's closet. I do apologize but at the moment we're only accepting two bags per customer. We appreciate you bringing in your things and would be happy to look through two bags"The issue isn't that we could only sell two bags the issue is the attitudes of your employees.
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August 2023 by Kimberly Carranza
I went here for my first time since i heard so many good things and i was baffled with how sweet the staff were and helping me pick out items. especially the short girl she was so helpful. will totally come back ??
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August 2023 by Nick Carr
The first thing I heard from the employees when walking in was that they should all quit and just leave. They completely ignored us until we realized how to start the process on our own. A basket with close to 40 items of name brand clothes, some even with tags never worn. They decided to buy two items and were rude from beginning to end.
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August 2023 by Eva Cruz
Come and checkout the Plato’s Closet in Garland for all your back to school/college clothes needs. They have a great selection of clothes and shoes. The staff here is also very nice and helpful.
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July 2023 by Sarah-Jean C.
Are usually love Plato's closet! I typically find great clothes, or if I'm selling clothes, they usually take a lot. This Plato's closet is not the case! You can tell that they have a terrible clothing selection because they don't accept any clothes! I brought in two full bags of clothes that would be considered trendy and they took three things. Every time one of the girls asked their manager about one of my items the manager would have a rude remarks, such as hell, no, or that is so ugly. She would yell these things out in front of all of the customers in the store. I am highly dissatisfied with the customer service and the overall atmosphere of the Plato's closet.
