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March 2024 by Ames S.
My classmates were recommending me here! I was super excited about this but not anymore, after hearing and seeing the pictures from all of their experience I don't think they should even be open it's not sanitary. Many pictures of animal parts in different place, rude and disrespectful words were told to my classmates and lies! I've only been here once to get my dog neutered. I had an off putting and sketchy feeling it was right!! My classmates that were there and currently are working there have made OSHA reports and were FIRED a week later
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January 2024 by Luis N.
I will NEVER use Petmobile again. My four-legged family member had an ear infection. I used to use Petmobile for all of my dog's medical needs, so naturally, I called them. I explained the situation to the person who answered the phone. She coldly said no to getting him in the same day. I called Club Hill Animal Clinic. The person who answered the phone took the time to ask the Vet. He moved around an appointment and saw my buddy the same day. I prefer quality over price when it comes to my dog. Dakota now has a new Vet.
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December 2023 by Tiffany R.
Horrible Service My pet had an appointment for 11:30am, I go and check in at 11:25am, ended up waiting an hour and a half after my appointment before I decided to leave. They kept telling me that I was next in line to be called. At 2pm they decide to call me and say they're ready to see my dog. Told them I left because I had other things to do and that I thought setting an appointment would have priority over walk-in vaccinations, they made excuse after excuse as to why they were incompetent. Will never go back, they don't even answer the phone when you call them. DON'T BOTHER SETTING AN APPOINTMENT HERE. THEY ADMITTED THAT THEY DO NOT PRIORITIZE APPOINTMENTS. They will also turn away injured animals just so they can close early. Horrible vet clinic. You get what you pay for.
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October 2023 by KayBabee
I had to take 6 very large, very nervous pups for shots and check up. The staff was awesome. The dr. even fit my 2 females in the following week for spaying so we could make sure they would not be missed if adopted out. Now jist gotta get these boys neutered. And still need to find homes. God willing soon, they are listed everywhere.
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October 2023 by Kym Garner
I have been coming here for about 2 years now and although the staff isn't overly friendly, they've never been rude until today. I left a message to receive information about pricing and "Cindy" returned my call and sadly, she was not only rude but uneducated in this line of work and clearly just there for a check! She stated that my fur baby would not be eligible for an xray until she was 42 weeks pregnant. When I asked multiple times if she was certain that it was 42 WEEKS and not days, she rudely said "Uh...yes" as if I was asking a d*** question. To my knowledge, dogs don't nor humans walk around pregnant for 42 weeks but what do I know. She appeared agitated by every question I asked! I asked if we were able to detect puppies, any type of calcium pills vitamims etc would be given and her reply was "maam if youre wanting extra things then that will cost extra"! Her entire tone was just rude and when I asked for her name and a supervisor, she stated that this early, no supervisor was available. When I asked what time one would be in, she placed me on hold and conveniently a "supervisor" "Brittaney" magically appeared in the office and on the phone. She didn't seem to care much about Cindy being rude although she DID have a more pleasant attitude than her. But when told about Cindy, she brushed it off as if it were acceptable. Needless to say, I won't be taking my fur babies back there. I'm VERY big on customer service and if you aren't the person for the job, perhaps you should transfer to the back of the clinic behind the scenes to stock shelves or mop floors. Having nasty receptionist can cost you loyal customers! I may just be a number but word of mouth can grow or slow a business!
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August 2023 by Linda
I’m new in having pets, so I didn’t know how expensive they are when it comes to health care for pets ..but this place is super reasonable, the people working there are super nice. My female dog is shy, scare and snappy but the stuff are very understanding patient and kind, the 3 times I have taken my dog there they have said she has been really good, not aggressive at all which makes me believe that they have a way to deal with pets so they don’t get too scared or anxious. Right now I have been paying $35 per visit plus what ever meds they recommend, and it has always worked for my dog. Most of the time you have to leave a message when you call but they always return the call the same day if you call before noon (I think) You have to get there early like 7:30 am and a girl gets there at 8 to get you on the list and fill out paper work. Tuesdays, Thursdays and Saturdays are the days when they take walk-ins and it is first come first serve. I really like this place so far.
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July 2023 by Deborah Scaggs
Unimpressed. No one greeted me when I arrived. The front staff was not really friendly. The back staff, who got my pup for surgery, were friendly and caring about my pup. I called to verify pick-up time, and no one answered. This is a comment that many people have left. The response is always "we don't answer the phone because we are understaffed," and that they do return calls within a few days. The thing is when you have an important question needing an answer, this is not a satisfying answer.*****Response to their reply*****I am referencing my initial, morning arrival. I was the only one in the lobby, so the lack of a greeting did not have anything to do with being overwhelmed with clients. Additionally, yes, I did get a call to pick-up my pup at 5, but that's not the point, though. These reviews are opportunities to improve some shortcomings, maybe help you to identify areas for improvement. The replies left always have a defensive tone and indicate the client is in the wrong, which only reinforces the negative review.
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June 2023 by Christopher Smith
Good place, super affordable. Get there early and it goes pretty smooth. We had 4 puppies @ 7 weeks old get their first round of vaccinations with no issues. Very happy.
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June 2023 by Lis
Thank you for taking such loving care of my cat when it was time to euthanize him. I appreciate you and your care.
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June 2023 by Geezle Puss
The wait was way too long, ~3 hours. They will not answer the phone, though the recording says like, "Sorry we missed your call" -- they are NOT sorry, IMHO. How do you make appointments? Says dog wash at one price, yet I was charged much more. I asked for exam of a condition on my dog, which seems to have been ignored as I got no reply on it.
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June 2023 by Melissa G.
Took my 2 month old puppy for her second shots & the day after, she stopped eating & just sleeping. I thought it was just side effects from her shots but it was days and days after. Found out she got parvo. I never take her out to public & i knew it was from there because she was perfectly fine before going there. Place is unorganized & chaotic. You walk in and they dont give you a time. Was in my car waiting for hours & still had to wait inside. Dont like how they dont have different rooms for pets, They are all just inside in one room when waiting. Mind you, theres dogs with different issues & problems with their pets !!!!!
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May 2023 by Kelly Christensen
The place has turned into a ridiculous, un organized facility. It can't handle the volume for vaccinations. It took 2 1/2 hours of waiting for vaccinations. We ended up leaving and going to the mobil place that gets you in and out in 30 minutes. This place is a joke. Stay away and do your vaccination research.
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May 2023 by Randall Herd
They NEVER answer the phone. You leave a message before noon and they still take a day or two to call you back. Setting up an appointment is worthless. I waited for an hour and still wasn't seen. They never have enough staff. I will be using a different vet. And fyi since I can't comment on your reply, actually I signed in at 12:25. Waited outside with my dog like you require. Came back in after 45 mins and your receptionist said for us to wait outside. Yall are always short staffed. ALWAYS. Your comments say this time after time. Quit lying when you comment back to reviews
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April 2023 by V W
If you're getting shots for your fur baby, ok. I did use their services to help my baby get rid of heart worms. They did well. But even in a situation like this, take your fur baby to the regular vet. At the regular vet, you're able to receive that more personable experience. Some offer pet insurance. But about this place, it's like your dog gets passed through the hands of so many people instead of just one or two.
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April 2023 by Sara Marie
Had many positive experiences over the years, way more affordable than other vets I've used.
