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March 2024 by Little Rock
This is a small shop. I would suggest bobtailing in to get service on a truck done. The staff was great. Very dedicated mechanics to get trucks serviced or repaired ASAP. Been to several Penske shops in the past few years. I will give these mechanics a big ? Best committed crew I've seen yet. Thanks also for the air condition repairs to my truck. Will have you all on my thoughts this whole hot summer.
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March 2024 by Man Hol up
Donovan Duvernay displays horrible customer service skills, he is rude, inconsiderate, doesn't have any professionalism, outside of him the other team members are well trained and have great since of how a business should be ran, if you go there and Donavan is there I'd save my lonand turn around. I will be escalating this matter to the highest management until I get a suitable resolution
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February 2024 by Celina Garcia
Absolutely the worst experience we have ever had with a company. Ever person you talk to is a "manager" they've taken over 2000 dollars in "rental fees" in less then 8 days. One "manager" will tell us we are good until our next due date. And get a phone call the next day for behind payment. Never told about the app and it's charges until 3 weeks in. After we called the actual district manager in HOUSTON who broke it down for us. After being charged 1000 dollars to get a semi that wasn't what we had been told would be available. After FIVE different trucks and almost 8 hours. We were set and have had issues every. Single. Day. Each time we call this office. It's a different manager. And none of them know what's going on. Especially Ms. Rachel. Who will never send a call higher to some one who could figure out why they're having so many issues. This location is the absolute worst. Professional drivers stay so far away from this location it isn't even funny.
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November 2023 by devin scott
If I could give zero starts I would, truck was dirty, smelled like smoke, and ever since September 2023 I have been waiting for a refund that the location still has not given back and when you call to inquire about it every time a manager is in a meet. Would not suggest using Penske garland use another truck service.
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May 2023 by frances six
We reserved a truck when we got there they said they did not have any trucks
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April 2023 by Geniel Musser
Helped us get the job done! The liftgate was so nice to have!
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February 2023 by Greg Smith
I had a sensor bad on my truck. I am super impressed with the staff. All were. Very nice and everyone worked hard. Well done and thank you for a superb job of doagn0se and repair.
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January 2023 by Jacob Finch
The first time we rented a truck it was a great experience however the second time when we went to pickup the truck it has apparently been moved to a different location due to this location being closed that day for our schedule got shifted an hour because we had to drive to a different office still a great company prices were good and the employees were very helpful in finding the truck we had rentedWouldn't hurt for one to call and double check where the rental vehicle is the night before picking it up
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January 2023 by John Sulava
This is a very good company to rent or lease a truck
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January 2023 by jlynnfinch
Rented twice in December and first time was perfect no issues. The second time we arrived 45 min late to pickup our reserved truck and found the store closed. An employee showed up to transfer a vehicle and told us we would have to go to the Garland location 45 min away throwing off my whole schedule for the day. They only offered a 20% discount. Better than nothing I guess but VERY inconvenient.
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December 2022 by J Finch
Rented twice in December and first time was perfect no issues. The second time we arrived 45 min late to pickup our reserved truck and found the store closed. An employee showed up to transfer a vehicle and told us we would have to go to the Garland location 45 min away throwing off my whole schedule for the day. They only offered a 20% discount. Better than nothing I guess but VERY inconvenient.
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November 2022 by Michael Minton
Truck was dirty and had previously been smoked in. They Penske rep lied to me directly swearing my reserved truck was ready and available. Find out an hour later, no trucks available until following day. Confirm in the morning my reservation is good, the truck I rented is ready. When I get there, there is a smaller truck offered to me at the same price??? Ask to speak to a Adam the manager, told he was out and I should be happy I got a truck at all… absolutely the worst service. Most places will try to correct their issues, Penske tells you last minute to go somewhere else since they don’t care. Adam, as a manager, you should be ashamed that this is what you foster.
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October 2022 by Marc C
Pray your company never chooses this site to service your fleet vehicles. No solid communication, no straight answers, specific work requested not addressed. I dread dropping my truck off for service here.
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September 2022 by Mohammedparvez Shaikh
Penske is not a company you want to deal with. This location specifically is their worst one. If you rent from here, take as many pictures and videos you can before and after. They ARE GOING TO LIE and try to do everything to take every penny that you have saved. Big thiefs
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August 2022 by Print or Dye
UPDATE****I called UHAUL and thankfully they got us taken care of in a snap. I used to think Penske was better but UHAUL will be my “go to” from here on out.——————————-We Reserved a truck with a lift gate online. When I get to the location they tell me their online booking feature is inaccurate and basically useless. They told me they would need all sorts of paperwork for my business and that I wouldn’t be able to get the truck until later this week, which of course I need it today. Now I’m scrambling to find a lift gate truck or else I will be fined $1000 for not having my space clear. I will never ever use Penske again.
