Navy Federal Credit Union serves the armed forces, Department of Defense, veterans, and their families. Members report consistently great and award-winning customer service, whether conducting business in person, by phone, or online. The staff is described as wonderful, friendly, knowledgeable, professional, and thorough, with welcoming greetings at the door. The branches are very clean and well-organized, with a small but simple waiting area that is easy to navigate. Transactions are handled in a timely manner, with short lines that move fast. Services include a drive-thru and an ATM lane. Many members appreciate the easy-to-use online app and conduct most transactions digitally. The credit union offers great and generous interest rates on products like CDs, with numerous opportunities to save and grow money for both short and long term. Overall, members feel they have made the right choice and enjoy their experiences. Navy Federal has over 350 branches worldwide and is insured by the NCUA.
I love our bank so much!! Tina was so helpful each time I’ve been and made it easy for us. They’ve also solved any issues we’ve had. Highly recommend.
October 2023
Always efficient and helpful. I absolutely love NFCU.
July 2023
I had a very nice experience dealing with getting an insurance claims check deposited. The rep that helped me, Lily, was very professional and thorough. She made sure that she got everything that was required to deal with the check along with getting the information I needed for any additional steps.Great service.
