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November 2023 by CynM J
They don’t bother to help you. Don’t speak to you. Watch you as you shop but disappear when you really need them.
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July 2023 by Kimberly Aguilera
ghetto, barley any clothes or options. one of the staff members was rude and tossed the hanger while checking me out. i work at a clothing store too never treat my customers like that. add signs what items aren’t returnable. anyways see you never not coming back. very poor experience.
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December 2022 by Arely Ramirez
Rude staff, high prices, very low variety of clothes.
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January 2022 by Leslie Portillo
Horrible customer service. No one helped us. Asked a girl behind the register for help and she said she didn’t work there. Then stood outside the dressing room for 5 minutes waiting for an employee to let us in and she walked away and went in the back of the store. Had my kid crawl under the door and unlock it. Love the jeans we got but the employees need to go!
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July 2021 by Cristina Lopez
My mom went in today to make a return and honestly the new manager Rosa has very poor customer service. She started speaking spanish on purpose knowing my mom wouldn’t understand and made it very hard to make a return when it’s never been a problem before. Her behavior felt very discriminatory, she said I could only get store credit because I didn’t have a receipt but then continued to give another lady cashback with the same situation. Needless to say my mom is black and the lady was hispanic. Upper management should be careful about who they hire as managers.
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May 2021 by Irene Najera
Well I have visited the Melrose store in Garland and I’m so disappointed in the way the girls that work there they don’t even greet you nor acknowledge you and if you ask for help they look at you as if you don’t know what your looking for Whoaaaa no customer service!! Plus they gossip about stuff that I could even hear them thinking that I didn’t understand English really!!!! Buy all means I love to shop at Melrose but those girls just made me wish that I was at the Melrose on Coit/Springvalley ......
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April 2021 by detarsha cole
RUDE RUDE u0026 RUDE I walked in didn’t get greeted, asked for help the 2 young girls were very dry. I found what I needed on my own. Checked out and told them to have a great day and they looked at me like I was speaking a foreign language.
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March 2021 by Vanessa Lee
They have nice items in the store but be careful they false advertise. Had an item tagged 11.99 it rang up 14.99 and when I asked for it for 11.99 they refused, poor customer service
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November 2020 by Kristina Norton
Had to grab a outfit for a family night! The lady was very helpful!will be back.
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November 2020 by Brenda Huerta
I wish I could give them zero stars because their customer service is horrible horrible attitude when asking for a shoe size and asking to get down a few items manager and associates need to get fire
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October 2020 by Serah Phillips
I bought some headphones from here and one of the ears didnt work
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July 2020 by Veronica Gonzalez
(Translated by Google) very good(Original)Muy bien
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December 2018 by Andrea Mccord
Love for the big girls!!! Awesome!!! Cute clothes at a great price... check the clothing tho... have bought a few things that were torn when i got them :/
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December 2018 by Willie Franklin
Always find a bargain
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December 2018 by Sonia
(Translated by Google) Cute clothes but I did not find much variety of my size
