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June 2024 by Prissy H
I visited Lonestar Cadillac for repair and painting services for my Cadillac. Unfortunately, my experience was disappointing on multiple fronts. Firstly, the dealership painted my car the wrong color, resulting in two different shades of red. Additionally, despite being promised a one-day turnaround, I was informed after dropping off my car that it would take several days, with no loaner car available.
When I addressed these issues with the manager, Kirby, he was unable to offer a satisfactory solution. It's frustrating to deal with a mistake made by the dealership and receive inadequate support to rectify it.
Based on my experience, I strongly advise against using Lonestar Cadillac for collision damage or paint work. It's evident that there are significant shortcomings in their operations, and customers should be wary of entrusting their cars with them.
If there was a 0 star to give, they would sure get it.
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April 2024 by Gabriel Marquez
After several months of In-N-Out service and a long history with Massey Cadillac then them changing their name over to Lone Star Cadillac. I still continue my business with them so with Lone Star Cadillac Garland spoke to salesman and their service collision manager about every time I bring the car in for service there’s always something else missing off the car, For example, a screw cover under the hood was missing the lid for the windshield wiper fluid reservoir was missing. and now I’ve picked up my car this past Saturday which today is March 12, 2024 to find out that my rim has been scratched. I called up lone star Cadillac to speak to the manager and he denies damages and now I’m just feed up with all issues that I’ve been having with this establishment.
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January 2024 by Miguel Angel C.
DO NOT GO HERE. Long story short, they will use scare tactics to pressure you to leave your car in the repair shop. We were not planning to leave our car there, but left it because we feared what they might do to the car before they brought it out. To make matters worse, before leaving the shop we noticed about $600 worth of items were stolen including a garage door opener. We brought this to their attention immediately. They pretended to care, but they will do NOTHING including the manager Kelly.
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November 2023 by Carlos Landeros
Everyone here is helpful beyond mesures
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June 2023 by Jeannie Mignon
I was in a fenver bender about a week ago. Fortunately the person that hit me had insurance. My first blessing! I called the insurance and they recommended that I go to another repair shop. A good friend of mine told me "You have a Cadillac you need to take it to your Cadillac dealership". I'm so glad I did. The personal attention I received was way beyond the norm. I was so impressed with how professional and efficient they are. I want to thank Larry for going beyond the call of duty to make sure I received some extra perks that had happened on a previous visit before it was Lone Star. That was a huge blessing. I am extremely impressed with the service and how much care was taken to make sure my car was totally returned just like it was when I first bought it! Thank you for making a not so great day when I was hit to putting the biggest smile on my face when I left with my beautiful car. I will recommend the Lone Star Cadillac Body shop to anyone I can. Thank you again!!Service: Body & Trim
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June 2023 by Al S.
The following is my experience with Lone Starr Cadillac.This is also my sale experience and opinions and they may not be yours. After researching many different vehicles I was looking for something more comfort I settled on me viewing a XT5. I came to the dealership and was immediately met by two sales rep. I gave them the specific vin of the vehicle I was interested in reviewing. And after a test drive I determined that this was the comfortable vehicle I was looking for. The negotiations commenced. And settled on the price and conditions that were my request. One of the conditions were new tires. They agreed on the dollar amount that included a new tires. Then the mound of paperwork began. I'll admit I didn't read every line on every page. This is my bad and take responsibility. I signed many different sheets. I then went to the finance manager for another round of papers. I settled on the extended warranty and oil change program. Don't like surprise expenses. After all was complete I went to receive my Cadillac. I purchased the car on a Friday and found that the initial temporary plates expired the following Tuesday. Monday was memorial day. I asked for the second set of keys and was told that this particular used car only had one set. I have been purchasing cars for over 50 years and not once did a vehicle have only one set of keys. The cost of another key is over $300 dollars. The car was spotless but on the way home noticed there was under a quarter of a tank of gas. Thought that was unusual because all the other vehicles purchased were full of gas. I looked at this as a new way of doing business but also thought this is a Cadillac dealership? I was told to expect a call to let me that my other plates and tires were in. The call never came. I called due to the plates expiring that night. I was told they were available. Drove back to the dealership and got new temporary plates and two tires (I was expecting four but that's another story). Now comes what I consider ironic. I was sent an email asking if there were any scratches or dents that weren't addressed I responded there were a few minor scratches and chips in the rim. I received another email directly from Lone Starr saying that they wanted to discuss their oversite and to give them a time to do so. I responded to the email within 10 minutes of receiving it and giving them a time. To date haven't heard a word back. So to wrap up this evaluation. I'm happy with the vehicle. The dealership can deliver has the ability to deliver the car your interested in. BUT in my opinion this is NOT what I would consider a VALUE ADD dealership. I hope your experience is different.
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April 2023 by walker j.
Why are the employees at this dealership posting cars $30,000 less than their actual price? When I call I'm told the price is $65,000 not the $38,000 it's listed for. Is this some slimy marketing scam? This isn't a way to earn customers. Bad bad bad.
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April 2023 by David P.
Certainly the place to go! Staci, Mr. Gomez and team were very helpful have me what I wanted, they will get you right! That you Garland !
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March 2023 by Ashley Kelley
At first, I didn't know that Lonestar Cadillac repaired other vehicles other than just Cadillacs. I took my Nissan there and Blake the collision manger was so helpful in my repair process. He kept me updated throughout the entire process and if I were ever to get into an accident again I would most definitely bring my car back to him. For anybody looking for repairs, Lonestar Cadillac is the place to go.
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March 2023 by Michael Bell
Had to get my vehicle serviced, and Blake had great customer service in getting everything I needed taken care of.
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February 2023 by Valerie Jimenez
Had a great experience here they’re very Courteous and knowledgeable, they have an Amazing team! I got my car back and looks brand new I can’t even see where the damages were!
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January 2023 by Nakiba Danielle
Purchased a beautiful XT5. Pure luxury, great customer service. Love it!
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December 2022 by Mrs. Nakiba
Purchased a beautiful XT5. Pure luxury, great customer service. Love it!
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December 2022 by Tony Nguyen
The reason that’s make me write this review is the time fixing my car at Lone Star Cadillac Collision Center. It’s already 6 month until now and it haven’t finished yet. I have to say it was an nightmare when I left my car here. REALLY BAD EXPERIENCE AND CUSTOMER SERVICES. I definitely never come back this collision center. A lot of things happened with my car here like got damaged by thief, back of order, lack of mechanical and now they still keep delays the time fixing. I have no car to drive and that is a massive problem for my life.I’m really tired about it. Please finish my car ASAP. Thank youService: Body & Trim
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November 2022 by Camille Heileman
They did a wonderful job on my vehicle
