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October 2023 by Scott Douglas
Battery died while out of town in Rogers AR, on our 21 Chieftain Elite we bought here. It has always taken several turns of the engine to start up. Went Heritage Indian to get a new battery installed. The battery turns out to be the wrong battery installed by Lone Star. Not enough CCA. Got a new one I stalled in 20 mins by Heritage. It fires right up on first turn of the engine. This is the second item we had to be out of town for to get something fixed right. First they could not adjust the clutch to have any feather in it, then to find out wrong parts installed on a brand new off the showroom floor bike. Disappointed in our local dealership.
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July 2023 by Chris Winship
Jay was awesome, detail crew not so much. I bought a used scout over the phone and arrived 30min before close(We drove from Tyler Tx). Since the make ready team dropped the ball on detailing the bike to take delivery, Jay insisted I take his personal detail kit to compensate his co-workers carelessness.
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May 2023 by Jshizz baby
Still smiling! The service is always exceptional, but I want to brag on the GM for a second! The saddle bags I bought with my Indian were off brand and were rubbing the belt cover, big time! They took care of me with installing some new Indian saddlebags! Did I mention they covered the bill, that's 1200$$$$! This is why I bought from Ride now, they take care of people! They definitely will continue to get my business! New to the Indian family and new to the ride now family in forney! Job well done!
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April 2023 by Nancy Vang
Awesome customer service. We were welcomed the moment we walked into the store. Everyone there was friendly and made our time there comfortable with the process of getting my husband his bike.
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March 2023 by Chelsea Marquart
Had some manufacture recalls, and a new handle bar to install. RideNow picked up the bike and got it all fixed up and dropped it back off with excellent service. I am very pleased with the experience
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March 2023 by Rex Graves
Came in for a recall on my Indian Scout. Everyone was friendly and asked if I needed anything aside from the recall. They resolved my issues and almost had me leave in a new motorcycle. Great group of guys and will definitely go back for kinds of services and maintenance.
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March 2023 by Jay Jackson
So far so good.... friendly and accommodating customer service. I brought my tire in to be changed on my Kawasaki ZX-14.
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February 2023 by James Colburn
Very friendly and knowledgable staff. Excellent service department. Always a pleasure to visit this place and check out their inventory.
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January 2023 by Charles Barnaby
Picked up my Challenger Elite last week. Clay, TJ, Yeager and the crew took great care of us again. Bike is really cool.
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December 2022 by Amit Karode
Both Clay the sales manager and Sam the sales person were very helpful because of which the entire process of purchasing the motorcycle went very smoothly.
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October 2022 by Tommie C.
I brought my motorcycle in for a recall notice, they told me to bring it in on 10/18/22 which I did. I got there at around 11:30am it had a check engine light on so I told the to check that too. they asked me if I wanted to wait I replied yes. I gave them the recall letter, stayed their for an hour then I went next door to eat. I kept checking on the status but the claimed that they ran a test and I didn't need the fix despite the recall letter. This was around 4:00pm they asked if I wanted it to be washed I replied yes. So I went next door again for 45min when I got back they said my bike was ready. I turn the bike on and the first thing I see is a error code and the check engine light on. When i inquired what the hell was going on I've been here for 5hr at the point. I asked to see the manger I explained the whole situation to him. He went in and came out with some paper work that he wouldn't let me see and said I refused service. well let's say I didn't take that well. (reason why that reaction that morning they didn't have a part for another biker they volunteered to take him home and deliver his bike after they fixed it) I hate to say it was color related but I have to say they wouldn't even return by recall notice so police had to be called. It was whispered to my by one of their employees if your black it's best to go somewhere else. So if your African American I guess you need to go somewhere else.
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September 2022 by S R
I found my motorcycle on a Tuesday I did a wire transfer on Wednesday and I flew from Idaho to Texas to buy my Indian. These people were great to work with and the price was good. I will look here in the future next time I am buying a motorcycle. Great people.
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August 2022 by Brandon Walters
Cam was great to deal with throughout the whole process. I was out of town and was able to buy the bike, add the accessories, and come pick it up complete. Will be back.
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July 2022 by Vicki Richardson
I just purchased my third Indian from this store. These guys are great! Talk to Kevin on the sales team and he will take care of you. Also had new pipes installed on my Cheiftain a few months ago and they did a great job. The Service Dept is very knowledgeable and helpful.
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May 2021 by marcie salinas
So I was a bit upset it took someone 10min or so to ask me what I was looking for but am happy it happened when it did. I got to work with AMAZING ALEX. If yall go here, please ask for Alex. This dude is amazing. Polite. Wont rush you or make you feel less in anyway. Very knowledgeable. He will find a way to get you the bike you want. Place was clean, stocked. But Alex stopped it off, I wouldnt go anywhere else!