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April 2024 by Rose Queen
Been with this bank ever since I first started working when I was 18 and never had a problem. Had a horrible experience with the bank manager and the teller today. I went in to cash my paycheck. It was a simple transaction that all the other tellers knew how to do and today it became such an issue. When I asked the teller to cash my check, not only did she not do what I asked but she deposited the entire paycheck into my account. I told her I didn’t want it deposited. I wanted to cash the check because I needed to use the cash to pay my credit card bill at my other bank.It took so long and she had no idea what she was doing and when the bank manager came over, I told her what happened and she became defensive and got mad at me for being upset. Not only that but she said she told the employee not to cash it due to lack of authorization. Lady, this is not your account. It’s my account, you understand??!! It’s MY money that I worked hard to earn and that I’m entrusting you to handle it in the way I needed you to. She initially refused to reverse the transaction saying my funds did not match the amount on the paycheck and that I needed to wait 2 days before coming back. You didn’t take any responsibility for your mistake and now you’re blaming me for being upset. If you had done the transaction like I told you to, we wouldn’t be having this issue. When she finally reversed the transaction, she said she’ll make a one time exception but they won’t be able to do it next time.I withdrew all my money and closed my account. It’s not just this experience but the way it was handled makes me feel there’s no need for me to stay. Taking my business elsewhere. There are plenty of other banks who are doing way better at customer service. Never coming back.
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March 2024 by Choukichi 51
I went to withdraw money at the ATM and as soon as I put my card in, the employee threatened to call the cops on me if I didn't leave. So I couldn't even use the ATM.
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March 2024 by Earney Rose
My mom has banked their for many many years
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February 2024 by ourchane ayoub
Mr Mark thanksIf can rate you more than 5 stars
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November 2023 by Cristina burgos
I'm very impressed with Sebastian.....He is so good with numbers I mean this guy is just a very smart individual....Great customer service!!!!! Let me tell you the memory this guy has is just Wow that's all I got to say!!!!! Sebastian keep up the good work!!!! Love the way he just smiles and helps out in the lobby.
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September 2023 by Eddy S
Sense Prosperity bank has taken over for Legacy Texas, this bank has gone down hill. They stole from my savings account and randomly decline charges on my debit card with no explanation as to why. Customer service can not explain the issue and blame those charging my card. The card has been on file and has not changed. So there is no reason for the declines. The new owners of this bank are crooks. I can’t keep my money here anymore.
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November 2022 by Sandy D.
We have banked at this location for Many Years, despite the fact that it has been Many different banks.Today My Husband went in to speak with someone about the amount of time it takes for a check ($30,000) to clear.The bank teller looked up his account & then stepped aside to verify with another teller about the amount of time.The 2nd teller never made any effort to look up from what she was doing & answered the question without speaking to My Husband.Does being a loyal, in good standing customer not mean anything any more??We left feeling like we should start looking for another bank that appreciates our business enough to acknowledge Us and have time to address our concerns.
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September 2022 by toekneefingers138
I love prosperity bank, but not this location; Wendy Fuentes is the worst!! I hope she leaves or gets let go soon. I have never met someone so impersonable at a prosperity banking center as her. I have been an account holder almost 20 years.
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May 2022 by Jean Young
The bank’s online platform is rudimentary. The customer service has not been helpful. I have had trouble for almost a year putting in money in my CD because every time that supposed day comes along they tell me the wrong date apparently.
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May 2022 by Anh Nguyen
This Bank is very bad Bank. The Bank closed My account without notified the account's owner. I don't see how they can be in banking business.
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March 2022 by Juliana H.
Went in with an issue on an account early in the morning. Waited a few minutes and we were attended by Karen who helped us quickly discover what the issue was and explained how/why it could have happen. We needed to close and then open a new account, which Mark was able to help us with. He explained the process and told us step by step what he was doing and what we would have to do. I was super glad to have Mark there, it's always impossible to find a Spanish speaker at this location. Thankful for both Karen and Mark for helping out.
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October 2021 by Jai Le
This is the absolute worst experience I have ever had at a prosperity bank.Do not go to this location if you want quality customer service or someone who knows what they are doing. Especially if you value your time and need someone to do the same for all your banking needs .
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October 2021 by Nick Webb
This is a great local bank and it has been a pleasure working with Akeem!
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October 2021 by Sybil Stevens
Shannon and Manny are always so helpful.
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May 2021 by Lindsay Schmidt
This is the absolute worst experience I have ever had at a prosperity bank. I brought in my covid relief check from my school and the teller was unable to give me a proper reason why she claimed the system needed to verify it to cash it. After waiting for 40 minutes for a supervisor she called me to the front to let me know that the supervisor was busy and would not give me a time when I could see them to override whatever the problem was. Her only advice was to take it to a different prosperity bank. Which I did and the teller had it cashed within 5 minutes, saying there was not a problem showing up in their system.Do not go to this location if you want quality customer service or someone who knows what they are doing. Especially if you value your time and need someone to do the same.
