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February 2024 by Jerry O.
The pharmacy staff in this establishment is amazingly helpful. Specifically, Cameron, is one always helpful and thorough in checking the prescriptions I frequently go fill at this great facility. The grocery store is also outstanding. Thanks to all in this store for doing a great job with a smile.
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January 2024 by Trisha Z.
Poor customer service. I was doing instacart and my payment card declined several times. This was the first time my Instacart card declined ever and I did not understand what was going on. I thought the checkout wasn't working so I asked for help. The guy rolled his eyes at me and scanned his card. Then I tried paying for it again but it failed. I needed to ask for help again because I didn't understand what was going on. He then started getting frustrated with me and asked me what was going on. I said that I didn't know and he checked and he told me that my card balance was past its limit. Again, it's an Instacart card so if that was the case, I'd have to call for Instacart Support. I explained that I'd like to try another self-checkout first because this has never happened to me before. He said that "it was gonna be the same" in a very rude way. I got irritated and just left. -rolled his eyes -got annoyed with me -had a very rude tone -was on his phone prior to helping me Yep, not going back there again. Was just doing my job
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December 2023 by Michael B
Good options, fresh and ready when you walk in. Affordable.
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November 2023 by Shelly J.
Store never has items in stock despite the app saying the items are in stock. Absolutely frustrating
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November 2023 by Leslie G.
This Kroger store used to have the BEST chicken and sides. NOT ANY MORE!!!!! chicken is NOT edible, the corn taste like rubber with a very BAD after taste. Do NOT get ANY of the prepared food at this Kroger.
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June 2023 by Bud G.
Great store but check out gets only three stars. Self Checkout has too many prompts. The prompts are not loud enough to hear what they are saying. I had another customer help me after trying 3 times to run my CC because employees were partying too much and you could not hear anything. It's one thing to have a good time at work but you are in business for the customer. Please don't worry about me cause I will happily go somewhere else. Please stop all of the advertising and different questions from the computer check. I am not there to hear anything about the price of tea in China.
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March 2023 by Keith S.
Our newborn was sick for a few days and the doctor recommended some drops to help his tummy feel better. Well after we bought it he was better and didn't use it. fast forward a month and he has an ear infection and the antibiotics he's on can cause stomach issues, Dr said to definitely use these drops once a day for 10 days. went to open the package and noticed they where 3 years expired. Went to the store for a simple swap and the store manager basicly told me tough luck. I even went to the isle and found 3 more expired right in the front. he claimed that he didn't see me pull them off the shelf. like they just magically appeared. Thankfully Krogers customer service phone# takes expired medication in there stores more serious than the store manager.
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March 2023 by Shannon Muller
Open late!
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December 2022 by Chelsea H.
This is my go-to grocery store, so it pains me to provide an average review, but the best things here are the coupons combined with the customer rewards program. Ordering online with parking lot pick-up is by-far the best shopping option here; they actually have that process down to a science. Shop in-store and you will end up battling other shopping carts in the narrow aisles, trying to find out-of-stock items, and eventually checking and bagging your own groceries in self-checkout. The store's produce quality and overall selection have declined, and employees are generally understaffed, unhappy, and unhelpful--though there are rare exceptions. I prefer Tom Thumb on Custer for cleanliness, selection, and quality of produce, but they are noticeably more expensive (and further from me), so I continue to shop at Kroger. Definitely lots of room for improvement though.
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July 2022 by Porscha A.
Today I got the worst treatment ever!!! I placed an order for pick up and normally I don't have any issues but STANLEY decided to be a complete a**!!! I pulled up and checked in on the app... it took about 7 minutes for someone to come out with my groceries, which was fine because I figured that maybe they were busy. Stanley comes out with my groceries and tries to accept my payment through the handheld device and it said "wrong pin". I told him the pin (which seems to be a privacy violation) and he rudely says "are u sure that's the pin?" I said yes and asked if he could try again. He began to do a lot of deep sighing as if I was the problem, but I still sat there patiently waiting for him to figure it out. He still couldn't get it to work, so I gave him another card to use and he STILL could not get the handheld device to work so he asked if he could take inside and I said yes. Well magically he was able to get my card to work with the same pin that I gave him and then he came back to the car. He asked where would I like the groceries to be placed and I simply said (without an attitude) wherever there's space is fine. We have an SUV that had my teenager, a car seat, a large stroller, etc in the car so I was like anywhere that's convenient and Stanley started throwing my groceries in the car. This man slammed everything in the car and the proceeded to slam my 24 pack waters ON TOP OF MY GROCERIES. I asked if he could put them in the front and he proceeded to throw them down in the front and I had a few grocery bags remaining and he threw them in the car so hard that one of the bags ripped and some of my groceries fell out in the parking lot. Stanley picked them up and tossed them in the car, no new bag... just on the floorboard of my car. I also noticed that it looked like he hid his badge once he came out after my payment cleared... BUT I SAW YOUR NAME WHEN YOU FIRST WALKED UP TO MY CAR STANLEY!!! I am not sure if he was having a bad day, but it wasn't my fault. It was not my fault that the Kroger device was giving u issues, and whatever went wrong with the pin was not my fault. Here I am with an injured foot thinking that this was the best option since it's hard for me to walk and then here comes STANLEY! Even through your unprofessionalism and rudeness I still remained calm and did not get an attitude. At this point all I can say is that I pray u get the same treatment that u have given.
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June 2022 by Bruce R.
I placed a Pickup order at the Kroger on Shiloh in Garland. My order was for $39.53 with digital coupons. I received a confirmation for the order showing a Total of $39.53 then less the digital coupons of $13.56 leaving a Total of $26.63. The confirmation showed a $0.00 charge for the pickup. When I picked the order up I was charged the $4.95 pickup fee. I returned to the store requesting a refund for the $4.95 charge. The girl that claimed she was over that department refused the refund. She would not stop talking long enough to listen to my reasoning for the request. When they sent the confirmation it listed NO CHARGE for the pickup and it showed the final amount of the purchase was $26.63. The store manager finally agreed and refunded the $4.95. It's not the amount as much as the principle of how they do business. The girl that claimed she was the supervisor should not be in any position to deal with customers. I also had filled out the Custome Service Survey that Kroger had sent me. I explained the issue (before I returned to the store) It asked if I wanted to be contacted by someone about the issue, I marked YES by EMAIL I did and have not received any contact from anyone at Kroger. Even though the company was aware my Total after Coupons was under the $35.00 charge for pickup they still confirmed NO PICKUP CHARGE in the confirmation. They should have people in a position to handle customer complaints that understand how to shut up and listen. Other than arguing and only talk over the customer.
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May 2022 by Mike D.
This is one of the nicer Krogers in the area. The staff is always ready to assist and very friendly. The selection for almost every item is very diverse and quite often I leave with several bargains. The Customer Service Desk hosts are helpful and quick with processing your requests. Thank you.
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December 2021 by Stacy R.
This is really my go to store. It has been for the past 15 years. So it was a complete surprise when an employee in the produce dept started yelling at me in front of other customers because he had to work Thanksgiving Day. I simply asked the man how's your day and I smiled and he just started about how it was because of customers like me, he had to work the holiday. Then he continued to rant. I walked away and went to the service desk to ask for a manager because this was too much. I spoke with an assistant manager and I gave him my number to give to the manager. She called me once and I wasn't able to take the call. Never called me back. I emailed the company twice. I heard from a customer service person that basically just said they were sorry and whatever. I don't feel they did anything and the lack of communication and concern for this problem has caused me to find another store. I am done with this Kroger.
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October 2021 by Guy H.
No Stella! I'm never in this part of the universe but...found myself here today. I've never seen this much beer in a grocery store. Who are these people that shop here? Obviously Big beer drinkers. But still no Stella!!!!!
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September 2021 by Ryan S.
Love this grocery store. They have kept my family fed for the past 5 years! Always have what we need.
