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February 2024 by Ashley Hensley
Sarah was absolutely amazing. I went to get my inspection and cleaning done last week on some of my jewelry and was looking rings while waiting. I found one I really loved. I tried it on and told her I would think about it. She called us today to let us know the ring I really liked was on sale thru tomorrow. We decided to go look again and ended up buying it. She was very knowledgeable and listened to what I wanted not what would make her the most money!! Thank you so much Sarah. You will be our go to every time. Can’t wait to get it back from being resized.
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January 2024 by Will Moses
I had THE BEST EXPERIENCE!! I'M THRILLED WITHTHE HELP THAT WAS GIVEN! I took a ring in for repairs. The first place I checked was going to charge $450 with a 6 month warranty. $375 with no warranty of service. When I cane to Kays the service would have been $215, but I was rold to check for a warranty, which I had bought over twenty years ago! Keys is an awesome company and fixed my wife's ring to look brand new for just the cost of one diamond that was missing!! Best decision EVER to purchase from Kays. My mom, brother, and son have all had fantastic experiences with KAYS! Thank You!! Will Moses
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January 2024 by Slate Indigo
Always a great experience!
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December 2023 by Moh Tafreshi
My jeweler expert was amazing and knowledgeable and helped me find the perfect gift for my love!
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August 2023 by William Harder
Bad parking, tripped on upturned mat, long wait to pick up online order. I always went to Kay for last minute/ one off gifts, not feeling it any more, I guess it's time to start shopping at an adult jewler store.
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August 2023 by Daniel Cohen
Great location! I am a Kay Jewelers employee in the DFW market and I always love visiting this location. Great team and advanced custom design tools! Let them make your dreams.
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July 2023 by Frank N
7/5/23: I've been here several times to get my rings cleaned and inspected. Edgar and Evelyn are very friendly. I'm always greeted when I come in, and they make me feel like a valued customer. The store is very clean and well organized. I really enjoy coming into this store. Edgar treats me like he's known me forever.
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July 2023 by Serena Cruz
Evelin and Areli are awesome! They were very friendly and I came out buying two rings! Love this place.
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July 2023 by Frank N.
7/5/23: I've been here several times to get my rings cleaned and inspected. Edgar and Evelyn are very friendly. I'm always greeted when I come in, and they make me feel like a valued customer. The store is very clean and well organized. I really enjoy coming into this store. Edgar treats me like he's known me forever.
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June 2023 by Rameen Ali
Sarah at the firewheel location did amazing at helping me decide which wedding band
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May 2023 by another citizen
Here’s my unbiased review: I came into to the store a couple days ago looking for a simple gold necklace and I explained to the employee my budget and style that I was looking for. Evelin was very patient with me and courteous when it came to helping me. Took about an hour to make my purchase and I couldn’t be happier, I think these young ladies exhibit excellent customer service and professionalism I will be returning to this store in the future.
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May 2023 by Judith Garcia
I’ve came to this location many times. Never had a problem. The employees always greet me when I walk in. They would assist you when they are available. I’ve never gotten an attitude from them when I want to look at jewelry. I love how they explain their policy on jewelry and always remind me to come back for inspection. They never judge me for my appearance. The employees give a positive attitude to everyone. I love how the environment is full of positive attitude.
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May 2023 by L Stewart
I came in needing a quick ring swap before a trip and Tim made it happen much faster than what it was projected to be! Thanks Tim for the excellent customer service!
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May 2023 by Just another citizen
Here’s my unbiased review: I came into to the store a couple days ago looking for a simple gold necklace and I explained to the employee my budget and style that I was looking for. Evelin was very patient with me and courteous when it came to helping me. Took about an hour to make my purchase and I couldn’t be happier, I think these young ladies exhibit excellent customer service and professionalism I will be returning to this store in the future.
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May 2023 by Stephanie Boyd
Tim was quick, helpful and informative. I appreciate his help getting my ring taken care of!
