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March 2024 by Ashley Woodfork
I am a customer been with you guys since 2018 they lady messed up and had to do an amendment well amendment was done and I filed my taxes way back in January I will now not get my return until mid May
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February 2024 by Maelaene Daniels
I been with Jackson Hewitt over 28 yrs but the office on Arapaho 7 years. Mr frank is the best.
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April 2023 by Jannie Candie
Very professional, kind. Exceptional customer service
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April 2023 by Doc Strange
Good tax advisor helped me get my taxes filed quickly and efficiently.
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March 2023 by Beatrice Brandon
I have great trust in Jackson Hewitt to prepare my tax returns, and it is a huge relief that takes the burden off of me. But with double booked appointments, the lone preparer was running an hour behind on the day I was there. If I had a schedule to keep that day, it would have been necessary to reschedule my appt. This is only February, so I’m glad I didn’t schedule later in the tax season.
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March 2023 by Eula Roland
We made an appt & it was on time. Dorothy was very experienced & good at her job. Answered our questions & finished the job of doing our taxes in a timely manner.
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March 2023 by Misty Caudillo
Was wonderful employees were courteous answered a questions if I had questions it was answered where I understood them it was a nice clean Place everyone greeted you in there overall a wonderful experience
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March 2023 by Raquel Holmes
Yvette, who works at location on Arapaho in Garland, was great! Very professional and knowledgeable. Appreciate the service.
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March 2023 by Genaro Medina
Frank was very professional andfriendly to deliver the Best service.
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February 2023 by Michael Hooper
Yvette was very, very helpful. Advised us on deductions that we hadn’t previously considered, and the process was timely.
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December 2022 by Sonya Brown
Mr Frank is one of the best tax preparers that I've ever dealt with he is amazing at his job he is amazing at what he does he gets you the maximum refund and you can ask for a better tax preparer than him thank you so much for these past years and I look forward to seeing you this year of 2023
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June 2022 by Kristopher Velazquez
Frank Krejci helped me and was very polite and got me taken care of. Thank you Frank it was nice.
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May 2022 by Jmack
I've been a customer at Jackson Hewitt for 20+ years and have always had good service until now. I will never, ever return to this location in Garland. Frank was not friendly from the moment I dropped my taxes off in his office. I called in to check on my taxes a few days before the deadline and he told me they would be done. I called back on 4/19 and was told by Frank that he didn't get them done on time but they were done now. He told me that if I have a return I would have to pay a penalty. I was floored at the tone and lack of professionalism. I went in later that day and when I arrived he went straight through all of the screens (without going over any of the data) and told me what I owed. I asked him to go back to the beginning so I could see the inputted data for myself. He did not provide any feedback or help. Once I was done, I questioned the amount. He quickly called someone and they gave me a discount (I have no idea what it was for). I signed the paperwork and after printing me a copy he told me I'd have to mail in my return. I quickly advised him that my return was done electronically. After looking through the paperwork he then confirmed. I paid and quickly left the store still steaming. I will still use Jackson Hewitt because this was one bad apple in over 20+ years, However, I would not recommend the Garland location.
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April 2022 by marcy mendez
Horrible service. I made an appointment a week in advance and arrived 45 min early. There was one employee working with a client. No one else working. A couple enter and another gentleman and we all had the same 11am appointment. I checked in at 10:15. Another employee arrives and the couple spoke with her briefly and she calls them to help them first. Of course I got mad because I was there first. So again HORRIBLE SERVICE AND VERY RUDE.
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April 2022 by young kim
Dorothy always does a thorough job. She’s very friendly and makes you feel at ease and explains what she is doing when you ask questions.
