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October 2023 by Keith Greer
I have been trying to get a knee brace from these people for a month and a half now they me my insurance haven’t been approved yet. I and a representative stayed on the phone when the insurance company called them and gave the information. It was a supervisor who called but they say they haven’t gotten the approval. They haven’t been trying to help me at all. I missed an appointment for some reason. But I had to wait another 2weeks now I have been waiting now for another 2weeks. I had knee surgery June 13th and I still need some kind of support.
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July 2023 by Dan Lisot
Good service. Very professional people. Friendly and knowledgeable. Timely and well organized. Will deal with them again.
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February 2023 by Jackie Rocha
everyone in this place is very kind and nice ❤️…everything was right on timeI highly recommend it!!!
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January 2022 by Kyle Johnson
Customer service is awful. No help what so ever. I will never set foot in there again. They tell you one thing on the phone and are useless when you show up. They leave off important information when you call and you end up making multiple trips. So tired of this place. Avoid them.
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August 2021 by Verma Castellanos
Horrible service! Needed a sleeve for my prosthetic leg, went into office and was told they would order. They got approval from my insurance in May. They advised me how much I had to pay, which is a first because when I was in Florida I never had to pay, I advised that it was too much and I couldn't pay all in single payment but would have to send small payments as I am on disability. I requested that they send me a bill with the total amount so I could start payments. As of July have not received bill or sleeve. When I called hanger again I was told that they had cancelled order because I hadn't payed. I advised them that was wrong and explained situation,was told to call clinic I went to again. After many attempts of trying to get anyone I was finally able to talk to office manager,Kevin King on August 6 and he advised they would reorder. As of today, August 17, per my insurance company no order has been billed so apparently nothing has been ordered. Both my insurance representative and myself have tried calling office and only get voicemail or get disconnected by Hanger's automatic phone system. Unable to get replacement elsewhere because insurance shows hanger has already been authorized so I'm stuck with a leg that falls off when I try to walk because of no support and also causing me pain as can see from photo. This office service is horrible.
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September 2020 by Neelam Khullar
Dr. Fowler touched my life in 2005 (at keeley elementary) when he was on the mission to build his practicing in Rowlette. His exceptional humility, devotion and dedication to the well being of his patients is truly phenomenal. His team compliments his USP impressively six days of the week. Every visit to first step is invigorating . The adjustments are custom designed to your particular pain and the treatment is chalked out. I truly feel that one is in divine hands at first step chiropractic and I am absolutely rejuvenated every time. My family seconds this review.Sincerely,Neelam Khullar
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June 2020 by Matt C.
I found Jason at their Plano location great. The did fumble with a quote in being way marked up but once I talked to them they did take on several thousand dollars themselves. We came together and it worked out. Again they have been great even after my payment was taken. Jason is genuinely concerned with my comfort. Not there yet but I am a difficult case. Thanks Jason...
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April 2020 by Letha Ogles
Staff was very very nice. Kevin waited on me & I was completely happy with his knowledge of my condition & the brace I bought. Office was clean & bathroom was as well. Thank you,Letha Ogles
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March 2020 by Howard Carlin
Weak customer service. Needed to pick up a walking boot for an ankle injury. Our doctor office called them and they told them they closed at 5:00 PM. We arrived at 4:30 and they would not help us. Said "No walk-ins after 4:00."
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December 2019 by Patsy Powell
Everyone at hanger is fantastic. They know what they are doing so listen to them!!! Any questions call them. They are there to help you. They care!!!
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July 2019 by Connie R.
I have been using this place for years. Have never had any problems. They are great and customer service is above reproach.
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June 2019 by John MacGregor
Worked there many years and always tried to do our best.
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December 2018 by Randall Hogue
This place an it's employs are REALLY SPECIAL
