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September 2023 by Steven
I needed a storage unit at the last minute, and Melissa was there to help. She provided friendly and helpful service. I would definitely recommend this place and Melissa!
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September 2023 by Margaret Daughtery
I would recommend this place to anyone and everyone. Melissa was awesome!!!! She went above and beyond to get discounts for me to rent a storage. I got more than I expected. Thanks, thanks, thanks!!!
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August 2023 by Viles Baggett
I use this place honestly it's nice for what it is I like the fact that there's windows on all the inside floors plenty of light Great area located well seems pretty secure and I find some great finds in the trash out back when they have people that leave it including a few sets of $600 unopened home air conditioning systems. I pay like $110 for a 10x15 inside air conditioned
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August 2023 by Dondiva
The new management staff Melisa and Ashton were so amazing and sweet they r very helpful and always there when u need them
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July 2023 by Simon Crawford
Was looking for a storage unit and found one here! Friendly and helpful staff. Will def refer my friends here!
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May 2023 by McKinney: Einstein Moving
We have had nothing but a great experience thus far! Communication on the management side of everything has been extremely helpful and competent! I definitely recommend this company and location!
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November 2022 by Tarasha Golden
We were grandfathered in from GT and before this new lady came it was Amanda who was a complete a**. Smart attitude and rude as heck. She's still squatting on the premises of the newer building. And the new lady raised rent, took away our 24 hr access, and always interrupts us as we're working to inform us of every rule. She's hurt our business. And now has a vendetta against us. If they live on the premises 24 hours a day why can't we get in our locker for our needed tools?
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November 2022 by Chris Hennessy
Great Facility, location and staff! Triss is awesome, she helped with all of my questions with moving in. Will be a long time renter.
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September 2022 by Jack Dandridge
nice lady found me what I needed, no complaints at all. unit was clean and it comes down to this... the lady running the place was helpful , quick and nice.
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August 2022 by Charlotte Shumaker
Rented on Thursday, Sat I called did not need storage I've called several times left multiple messages even spoke to the lady there, a month later still no refund!!!
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June 2022 by Terri Sims
I called right after purchasing this unit online because I was at the location and couldn't find the unit there were no units numbered. No one ever called me back. The next evening we still weren't able to get ahold of anyone and my husband spent almost 2 hours looking for the unit. Our access was denied on the other property but we followed someone in to check that side AGAIN for some kind of indication of our unit.. We already lost an evening of moving waiting for the call back so my husband picked and uploaded in the ONLY open unit that was the same size we purchased. He called the following day to explain the situation the lady he spoke to must of had him on speaker phone because he wasn't able to hear most of what she said and what she did say wasn't helpful, like "well I dont know where it is but it's here somewhere the buildings are labeled weird" and was rushing him off the phone because she was ready to go home. If an employee doesn't know where the unit is how in the heck do they expect a customer to find it? We go to the unit he left our belongings in and they cut the lock and put a red lock on it! We are now wasting another night moving because we don't know where our unit is.Update: we went back again last night to take pictures and NOW the units on the side we were denied access to are labeled and we are able to see our unit number through the chain linked fence.
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June 2022 by Brittany J.
RATS! Don't rent here! Storage King in Garland is INFESTED WITH RATS and their staff is fully aware and they don't care. There are rat poison boxes all over the place. I stopped by my unit on 6-7-22 to drop off additional items. I opened the door and there was RAT FECES AND URINE all over my belongings. My brand new kitchen table and bar stool seating is ruined. There was rat p*** and urine all over my new loveseat and sofa. My expensive comforter was ruined along with other items in my unit. I would estimate there's $2,500 worth of damage. I went down to the office, and a women who claimed she was a new manager told me Storage King would do absolutely nothing. They hide behind their contract instead of running their business with integrity. She said she would be mad too if it was her belongs, but empty words with no action behind them don't help me or anyone else going through this. She said a general manager would call me the next morning. It's Sunday, 6-12-22, as I write this review and to this date I have not been contacted by anyone with Storage King for even an apology for the appalling state of my unit. I read through the reviews, and Storage King has been aware for at least ten months they have a serious rodent problem, but they can't be bothered to send a notice out to their tenants letting us know there's an issue. They only care about getting your monthly rent, not treating their customers with respect or taking good care of your items that you've entrusted in their care. DON'T LET THE CLEAN HALLWAYS FOOL YOU, THIS PLACE IS RAT INFESTED AND NASTY. Anyone who works here should be ashamed of themselves.
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April 2022 by Jamia C.
This is a clean well lit establishment. I have never seen any trash or pests in or around the units! It's affordable and in a safe area also. Highly recommend
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April 2022 by Esther Paz
Stay away from this place! I have a storage unit here. I had my storage unit when it was called GT storage. When I called my storage company to pay my monthly bill for my unit Amanda all of a sudden answered the phone. Let me just tell you Amanda has 0 customer service skills. She screams and has a smart aleck attitude, every time I call to pay my monthly bill I’m hoping the lady doesn’t answer the phone or calls me back.I went today and it was completely painted as with no numbers as any human being would be confused as to where their unit would be when all the units look the same. I called the office Amanda has some nerve to say ‘’ Have you never been to your unit!’’ Wow Amanda as long as I am paying for my unit that’s all you and the owner should be worried about!! I guess she came with Storage King USA. She has been mean and rude more than once now and literally has hung up the phone on me since I’ve managed to stay with this company.Well Amanda since you want to know if I go to my unit, I do and you can tell the owner there is a rat problem here!I never had any issues with GT storage.
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March 2022 by Summer Rains
Had an emergency where I had to move into a storage unit the same day, received excellent, prompt service and was able to have a unit by the end of the day. The whole process took about 30 minutes and I wish I would’ve got the name of the woman who helped us! She was very polite and made great Smalltalk as she helped us get our unit. Thank you storage king!!