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June 2024 by Specta Smow
The employee there, who might've been a manager, Katheryn, was incredibly rude. This is the gamestop I live closest to, so it's a shame that I will not be able to support this location any longer, knowing that this person is still working here. I highly recommend any other gamestop, like the one on FM 544 or the one on Parker Road, as these locations have employees that have manners and will likely treat you much better than this miserable lady will. Don't preach to ex employees about "breaking company policy" Katheryn! It's stupid! And you made that accusation on an assumption that I resold items that I purchased ?, which I've never done! Keep fighting the good fight for your corporate overlords with your terrible attitude towards customers! I'm sure that will earn you a promotion/raise! I'm dumbfounded as to how someone in a sales role can go out of their way to offend customers and think that they've set a good example for their employees. Gamestop should reasses your role there, you've proved it's not for you.
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February 2024 by Jenni
Trolls game had a sticker price for $29.99 worker takes it off and says that it’s no longer that price it’s back to $54.99 my husband and I just stood there like wow, should have honored that price or taken all the stickers off.
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January 2024 by Massood Sattari
The employees are friendly and always help me, I just feel this location has a small selection of games if you’re a hardcore gamer.
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January 2024 by Andre Savs
I bought a figure and the box was slightly open I have to come in and waste my time to see if I can get refund it’s weird it’s not my fault they sold me a defective item.
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January 2024 by Christian Smith
After multiple trips to this store and multiple phone calls with customer service involving a warranty issue with a PlayStation I bought I stopped by 1 more time yesterday to try again. When I came in Kathryn was very helpful and friendly throughout a fairly complicated problem caused by an issue with an error at the time of the original purchase. She was able to find a fix to my problem within a few minutes and got me back up and running. Despite the difficulties prior to this, super grateful for her help and patience with my issue!
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October 2023 by jay
The worst GameStop to come to in Garland
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September 2023 by Tracey Bray
The guy working st the time was awesome and super helpful. He made sure we got what we needed before we left. He was very knowledgeable about the games we were purchasing and let us know he recommended them as well because he enjoyed them
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August 2023 by Connor McCurdy
Tried to sell the same Xbox to this location 3 different times. First time I needed to update first. Fine. Second time, we got through all the console checks… and my license had just expired. So they wouldn’t take it. So I get my license renewed and try again. Third time, they again told me I needed to update… when I had just updated it that morning before I went. I went home to apply this “update.” There’s no update available to install. Complete waste of time.
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July 2023 by M 9
One of my go to stops when I come to firewheel. Staff is friendly
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July 2023 by Adriana Dahlke (Adri)
I love this GameStop! The people are great and very helpful!! ??
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July 2023 by Nikolai Tsareiv
Friendly service, good selection
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July 2023 by marco hurtado
Gaems bro
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July 2023 by daniel kulwicki
Great video game store
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July 2023 by Alex Diaz
Great little GameStop with good selection, helpful staff, and they always do their best to help how they can.
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July 2023 by Brian Probst
Just browsed around and had a lot of games, consoles, amibos for the switch, and many more. The staff was nice and kind.
