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June 2023 by Janyska
I used to have cricket for YEARS then got spectrum for a year or so. I thought i would go back to cricket but it’s been HORRIBLE. I saw a promotion online and went into the store to get it and the guy said i was able to if i paid 3 months in advance. A moth passes by and i get a message from cricket saying my bill is due. Very confused i called the store and they wouldn’t talk to me so i went into the store and they said there was nothing they could do and to call customer service. Customer service then told me to go back to the store. The guy in the store absolutely played me just to get a sale! And he was super rude when i asked him why he lied. Took my money and did god knows what with it. And refuses to do anything about it. I reported it to cricket and will be following up soon. I have to keep this phone for 6 months and when the time is up i will never use cricket again! Awful customer service
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January 2023 by Brenda Anderson
I went in to help my mom with her new phone because it needed and esim. There was a Hispanic and a lady. The lady was nice and trying to help but the Hispanic man was rude, condensing and very unhelpful. He tried telling us that the phone is locked and didn’t even bother checking. When I looked it up it showed unlocked. The other worker lady tried telling him and he got exasperated to the point he said “just go somewhere else” returned my money in cash and left my mom with no phone connected. Didn’t even bother helping AT ALL. I was very unhappy with this situation. I ended up going to the other broadway location and they were at least nicer. I ended up fixing the problem myself but still, we will NEVER come back to this location. Save yourself your time and just go somewhere else, they left my mom without a phone connected and didn’t even offer to connect her old phone back. We went in with 1 phone connected and a new phone and left with no phones connected.
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January 2023 by Robert White
Horrible customer service. Agent wouldn’t an answer my questions. I called and he would answer the phone and hang up. Tried to take advantage of an offer I saw online and he clearly told me I didn’t know what I was talking about. Hung up on me during first conversation after I began reading to him what I was seeing. Very unprofessional!!
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December 2022 by Nathaniel Leggett
Horrible customer service. Agent wouldn’t an answer my questions. I called and he would answer the phone and hang up. Tried to take advantage of an offer I saw online and he clearly told me I didn’t know what I was talking about. Hung up on me during first conversation after I began reading to him what I was seeing. Very unprofessional!!
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May 2022 by Carolyn Renfro
Was very good experience great employees
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April 2022 by Sam Jones
Need to know how to set up phone no patience for customer that buy's there phone didn't go there
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August 2021 by JT JTRS
Do not let the guy owner or who ever the grey hair guy install apps on your phone , or to see your contacts , that is a violation of privacy, i didn't know why he was taking so long , it turns out he was texting my contacts to get their business!! Avoid this place
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July 2021 by Josh Kimble
Great service very helpful and the manager is great and is bilingual. So willing to to help in any way he can.
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June 2021 by Cristian Lamas
GREAT STORE !! The young lady Melissa helped me so much with porting me in from metro ! Gave me wonderful service and helped me picked a good choice with phones and now I’m happy with my service and phone thank you so much for caring ! She needs a raise has to much patience and good attitude!
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May 2021 by Luis N
Employees are very helpful and knowledgeable. Highly recommend.
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April 2021 by maria sanchez
Great little store lady sales person was very helpful, I will definitely come back an tell my friends about it
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March 2021 by Andrew Boone
Melissa was wonderful she was very knowledgeable about the phones she explained how prices vary with the gigabytes or the amount of gigabytes that the phone may have very friendly thank you Melissa next time I need a phone I will definitely come to see you thank you so much ma'am.
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September 2020 by lelena rodriques
VERY CLEAN AND ORGANIZED STORE BUT NOT ONLY THAT GAVE ME GOOD EXPERIENCE SO DID A NICE YOUNG LADY THERE AND A NICE YOUNG MAN HELPED ME OUT , WOULD DEFINITELY RECOMMEND THIS STORE TO FRIENDS AND FAMILY!
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August 2020 by Vicki Turner
Cricket is nice & courteous. And answered all my questions. And I increase my 2 GB with Cricket. I am truly happy ? with the deal I got with Cricket .
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July 2020 by Norma Hill
Good service, monthly pay with card bill arrangement will save you just a couple of bucks a month. Overpriced cases and screen protectors. Bought on Amazon for less than 10 bucks for both. Customer service is good though.
