-
February 2024 by Francisco Amaya
For the past 20 years, I have been a loyal customer of Brooke Animal Hospital. Their staff has always been amazing to me, and I trust them completely to take care of my pets. I highly recommend their services to anyone looking for a reliable and affordable option.
-
February 2024 by Robin Morton
I love the doctors and staff at Country Brook! Every time I call Tammy is awesome, so helpful with questions and rescheduling. The lady who cut my dog Chuy’s nails was great too! I didn’t get her name, but she did a great job. Love, love this place and the staff, highly recommend!
-
February 2024 by Kimbrella Rox
Scheduled appointment to end beloved pet suffering. Called 2 hours before appointment to check that the appointment note of euthanasia had been seen as I was already very upset. Dr. Harper playing God. She told me she must do full exam and had refused to euthanize 3 pets in last week or so, disqualifying the owner's full time observations of pets quality of life and discounting the many factors that had been taken into account to make this hard decision. Sick individual that should not be practicing veterinary medicine. I had to just walk out. NEVER AGAIN.
-
February 2024 by Dennis
Unfortunately my recent experience with Country Brook Animal Hospital was extremely unpleasant. I had tried to reach out to them to schedule an emergency visit for my dog, Lucy, because I noticed that she was terribly unwell (one of the employees who checked Lucy prior for a heartworm exam also noticed she lost weight). I was informed that they could not see me until Tuesday, which I completely understand, or to call the next day on Saturday at 7:00am to see if I can get an emergency visit. I left a voicemail pleading for someone to call me back to help me because Lucy's health was deteriorating quickly and I was beyond worried. I understand if they were unable to see me but I was hoping they could assist me in anyway or at least offer another vet to help me. I called a second time and of course no answer. So I decided to take it into my own hands and find an emergency vet to help me.In the end, I had to put Lucy down. By no means do I blame Country Brook for her death. I never expected them to perform a miracle. However, after being with them for years (maybe more than a decade when I had my first dog, Jackie), I expected better communication and customer service from them. I understand that they changed management, but this does not excuse abysmal service. And Erin, the Practice Manager, had the nerves to text me to express her condolences. Next time, you pick up the damn phone to speak with me, especially since my dogs have been going to Country Brook for years. What is the matter with you? I only visited this UrgentVet once, yet they sent me a card signed by all the employees, even providing a paw print and piece of hair from Lucy.I have decided not to continue going to Country Brook since I can't trust them with my dogs. My advice to them is that they need to do better with their current and new customers.P.S. Even an employee at UrgentVet (one of Country Brook's referred Urgent Cares Hospitals apparently) didn't recommend this place. Shocking...
-
January 2024 by Brenda Ledbetter
Everybody was very friendly and helpful. Place was very clean. Would highly recommend. Price was very reasonable. Thank you.
-
January 2024 by Albert Jimenez
Easy to make an appointment and because my dog was ill they were able to get me an earlier appt. and when I arrived the staff was friendly and got us in to see the Dr. right on schedule. The Dr and staff genuinely care about making my dog feel comfortable and getting him well.
-
January 2024 by Darvi Verhelst-Moore
They have taken care of all of our dogs throught out the years. They truly are good people doing great things!
-
January 2024 by Michael Rhodes
Staff was friendly and efficient. The facilities are clean and professional. This was for my kitten's first shots and spay. Kitty is back to normal (with meds) after only 1 day. So far, so good.
-
January 2024 by Sandra Pilove
We recently had to put our beloved dog to sleep. We rescued Starsky from the SPCA about 7 years ago. He was the best rescue Lab you could ever imagine!!! Countrybrook is the most compassionate place and the staff is fabulous in the way they helped us deal with the passing of our family member! I thank them for their kindness and going thru this process I have never been thru....if we ever get to rescue another dog...they are my vets for life!!! Love them!!!
-
January 2024 by Tina de Leon
Wonderful staff from front desk to vet techs to the vets themselves. Dr. Jenny is awesome. They provide wonderful care. I took in a dog I rescued that had been attacked by a coyote possibly. It's a miracle this 13 yr old little baby has survived and she wouldn't have without Dr. Jenny's help. I highly recommend this facility! I first took one of my dogs there 13 years ago relocated then used other vets. I now live 75 mins away but they are worth the drive and I will no longer use another vet unless I have to. I will continue taking my new rescue as well as my other 2 furbabies to this office despite the distance.
-
January 2024 by Margarita Sauza
Excellent service and very friendly staff
-
January 2024 by Libby Farmer
They make sure my Luna is taken care of and help me out with her reactiveness with no judgment.
-
November 2023 by D. Hierholzer
I've taken my dogs to country brook animal vet care for 20 + years and appreciate the compassionate care we've had especially with end of life issues... I do miss Dr Pipes who retired last year...he was the best diagnostician on pet health and advice as to how to manage chronic disease.
-
October 2023 by Cristina burgos
Best vet and best customer service. I been bringing my fur babies here and I trust them so much. They have took care of my 4 legged babies for years and never had any complaints. Thank you guys especially the staff without you guys this place wouldn't be operating the way it does.
-
October 2023 by Lani Jones
We have brought our animals here about 20 years, and they just keep getting better. We love the doctors, and their technicians are so amazing! They care for our animals like their own!!!
