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December 2022 by Gucci 360 Aka Adrian
This place and their staff is a joke. You go in there are 4 people working Yet they tell you no one can help. So why do you guys work here if you can’t help the customers looks like PNC hires unqualified team members. Things like this don’t happen at banks like chase or BOA I already have an account w them and it was a breeze……when expanding your banking portfolio goes wrong !!!! Actually the second branch I’ve walked in giving me the same info it’s feeling more like RACIALLY PROFILED due to how inviting they were to the other customers when came in didn’t wait in line and w greeted by name but I walked in and was asked what are you doing here like I don’t belong. Extremely disappointed this is one of the reasons I am doing the review all together and apparently I’m not the only person disgusted by this location
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February 2022 by willy tripp
worst customer service ever.. call their phone number to get help,,, over 20 minute wait,,, so they will call you back... then after you speak to someone, they put you on hold and then hang up... and do NOT call you back
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December 2021 by Peter Akil
They promise to call you back but they don't. That's not a good start PNC. The bigger you get the less you can handle. Good luck!
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October 2021 by Lena N.
Y'all are so disrespectful and my mom waited close to an hour before y'all close to have the nerve to tell her y'all close in 10 min to tell her she can't do anything about a account and last time y'all had a dumbass worker to "claim money was stolen" scared my mom to death thinking someone got into her account and the worker came to my moms job to sell a credit card machine and not the false info beforehand y'all got a real problem that's sad there's many reasons why I left Bbva compass and my mom will be leaving y'all shortly cause that was inexcusable and I reported the problem to the business and want to claim I was lying when the worker gave me her business card no one should have business with y'all ever again and I'll let others know it's the worst place to keep money or any type Of business/ account with and the manager realized I wasn't lying and want to "apologize " for the mishap and won't happen again don't have business with them ever worst service ever
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June 2021 by J
The service here sucks. Employees are nice but this banks makes everything so difficult. Terrible hours terrible checking account services. Terrible loan services. Everything takes so long and barely works after 3 days of waiting. Terrible 4 year experience
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December 2020 by Rolanda
Would not recommend this location. Came in at 4:40 to open a account was told by Angel that I’m not allowed because they have to count down money. Why say the Lobby is open until 5 when you turn away potential customers. Not a good look. I will take my money elsewhere. Horrible customer service!
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November 2020 by Rolanda X
Would not recommend this location. Came in at 4:40 to open a account was told by Angel that I’m not allowed because they have to count down money. Why say the Lobby is open until 5 when you turn away potential customers. Not a good look. I will take my money elsewhere. Horrible customer service!
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October 2020 by Milajaididit
There was an female employee with glasses who was very rude . She was not helpful at all I would not advise going here .
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September 2020 by Holly Helm
They have always been very personable and friendly! I love all the bank associates at this location!
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August 2020 by Brady Reed
Charge $10 for non account holders to cash a check. Yeah. They are in this together, ripping you off to cash a check. Check cashing establishments don't charge that much. Thank you Compass BBVA for sticking it to the American people.
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May 2020 by Mohammad
Horrible people works here there is no respect in this bank
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April 2020 by holly thompson
Horrible service. Manager is completely RUDE!!!!! No help here. Go to different location
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November 2019 by Holly Ho
This is completely unacceptable. The service at this location is horrible. I went here for help, but one of the staffs there didn’t have any respect to me. I tried to talk nicely to her, but the way she talked to me just show how unprofessional and rude she is. She is not deserved even a star for rating. After torturing me by her words and her disdain, she said sorry, but it’s too late.
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November 2019 by Angela Devilla
This position has 1.9 stars? Too bad I can't give ZERO stars! I’ve bad experience with a lady who’s a vice-President working here, she's rude and impolite on many levels. Her unprofessional demeanor and tone of voice shows a lack of customer service skills and proper human behavior! Go find a job where you can escape talking with such people. I can suggest, at home.
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April 2019 by Plano Mom
Absolutely horrible location. Manager is never there. Assistant Manager is a joke. Been a BBVA customer for 20 yrs and branch wouldn't deposit a $20K money order - despite them confirming it was legitimate. Rude employees who are on a power trip to be difficult. And don't switch to Spanish and talk about me. I understand every word you said. Avoid this location.
