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May 2024 by Nacho Nonya
Sold me the wrong light and didn't offer to help me install it. Go to Richardson location.
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May 2024 by Liz Hernandez
Horrible customer service! Especially bc I was just a girl! The employee that helped was an older guy and he was Chinese. I came to return something, had my receipt and my card that I paid with. Was nice at first but then started giving me attitude and their system didn’t work and was blaming it was my card and started giving attitude! Never again coming here so disappointed
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May 2024 by Diyar Medhat
Waiting time longer than other stores!
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May 2024 by Danny Rojas
Aaron was incredible helpful. Between helping me find the right part to helping me change it. He’s great!
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April 2024 by Markanthony Johnson
They are really bad at being professional and answering the phone, it's almost like they don't want to work.... make sure you know Spanish...
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March 2024 by Kelly Cooper
I can't say enough about how helpful the manager Joo was! I'm recently injured and didn't need my parts as the job was completes prior to my purchasing the vehicle and he was more than happy to work with my circumstances! I'd give 10 stars if I could! Satisfied customer 100 ?
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January 2024 by David T.
I needed some items for my 2012 Honda Fit & I asked over the phone for an itemized list of prices and not only did the employee named Ismael assist me - I could hear how busy the store was from the phone (and verified that when I went there in person) yet this employee (named Ismael) made me feel as if I was the only person there. He was quick and courteous. He was informative and gave me everything I asked for and more. More I say, yes he let me know of a deal where I can buy the items I need together and all together save a few bucks. He even held it for me in the front so I dont have to wait in line. I walked in to a packed place, where I saw the young man Ismael & other of his fellow workers kicking ass. They were assisting customers in spanish, english, assisting those outside, as well as those very old and slow kind. I walked in & paid and walked out thanking them. Later I had to call to ask for that young man's name & manager assured me he could get a bonus of some kind if I took the time to write a review here on Yelp as well as on Google, which is my next step. I sure hope Autozone does something to promote well being for these type of employees as I am a busy high level accountant who is struggling time wise for now and next 2 months with end of year and taxes - so I have taken the time away from work, family, sleep, & leisure to write this hoping this young man gets a well deserved extra bit of incentive to continue providing that level of service for this multi-million dollar company. This branch alone was my first time going to opposed to going to my usual spot of O'Reilly's which is now definitely my second stop as of now compared to my new spot which is this Autozone where management obviously cares & trains their employees well. If I find out nothing but pat on the back was done - my next review will be towards autozone corporate here on Yelp, Google, Facebook, Twitter, Instagram, & even a Youtube video & maybe a complaint to the BBB (Better Business Bureau) By the way I purchased a oil filter, oil, cabin air filter, & some license plate lights for the 2012 Honda Fit.
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January 2024 by Natalie Thomas
Customer Service at this particular store is NON EXISTENT. Ordered a same day home delivery, & by 8:40pm called the store since was not delivered yet & was told that it was going to be delivered till next day & "there was nothing that it could be done about it".
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December 2023 by Bumblebee86
Everytime I go to this location there's always some type of issue that happens. The employees should get some type of Customer Service Trainings because the service here is just horrible. There will be like 5 employees working and 2 customers and not one of them helps. Absolutely frustrating. Definitely not coming back because every time is always something. Do better.
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December 2023 by El hijo del texano pala raza
bad service
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December 2023 by Roderick Davis
Aaron went above and beyond to help me, thank you so much
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December 2023 by Franchial Barnes
Great help and affordable prices
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December 2023 by Virginia Robinson
Good customer service
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November 2023 by Valeria Theron
The so called night manager “Roberto” apparently hate his job and hate anybody that comes in make him do his job. Extremely unprofessional, sexist, and I really hope that he has a bad day and doesn’t help with anybody else with the disregard and disrespect showed me tonight. I tried to return an item but Getting a lot to except the return and try to argue with me about it being used. It was a bearing packer so you could kinda tell if it was used due to the amount of grease you would have to add inside the contraption. He didn’t want to accept the return. His coworker seemed a little bit embarrassed due to his managers behavior, told Me to come back in the morning when the more knowledgeable and communicative manager is on duty. I appreciated his kindness, really wished I got his name so I could tell the store manager about his customer service.. hope he stays that way and his coworkers ugly attitude doesn’t rub off on him..
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November 2023 by Lala Cox
The guy that worked this morning was very unhelpful. He did not want to assist with helping us take the battery out of our car supposedly due to him being there by himself was his excuse but decided to help someone take the battery out of their car. He was suppose to check our alternator but did not so we just left. Very disappointed
