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January 2024 by Cassandra Moten-Hammond
My son has been requesting his payment from escrow since last year. When I call they respond as if they aren’t aware of anything going on. This company shouldn’t be handling anyone file!
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January 2024 by jay cruz
Horrible company if you are not Hispanic. They never return calls -extremely unhelpful. I am a first time homeowner and this company is by far the most unhelpful, likely illegal operation I've ever seen. They dropped my insurance and taxes from my mortgage mid-COVID, no written communication provided & then glorified charging a poor little old lady 7x $35, for a processing error that wasn't even the lady's fault. I absolutely hate that the homeowner chose this mortgage company. They have made my first home ownership experience an ENTIRE NIGHTMARE. They escalated my call to lenders services and this lady named FELICIA called me back only to hit hold instead of Mute- she didn't even realize that I knew she wasn't listening because I heard the hold music. They are literally just the WORST. Please be ware & DO NOT USE THIS MORTGAGE COMPANY
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January 2024 by Gabriela Castillo
Not far from where I live i always come here to pay for my house. The ladies are real nice if you need any help.
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November 2023 by kimartinez2010
We have been trying to get a payoff from them for over a month. They are unresponsive when you call. They even lied and said they didn't get paperwork from my mortgage company that they have proof they sent. DO NOT go with this company! Their customer service is negative 5.
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September 2023 by Rosalinda Mcknight
This place has just been a horrible headache. Every time I have called no one knows what they are doing. Everyone gives me a different answer and they will never call you back. They assure you they will take care of the issue but nothing. I have spoken with Angie/ Maggy/ Gabriel and even supervisor Alex. No one ever has a straight answer. I don't see how this company functions. Definitely need better training for staff. Spoke with Maggy and Gabriel and asked to speak with Alex's supervisor or anyone above Alex. Both Maggy and Gabriel told me they can Not give me that information. I was not able to speak with anyone. I was told by Gabriel that I am someone who does not want help and he would be disconnecting the call. I would not be calling if my issue had been addressed correctly the first time around. This company has very poor customer service. And I hate that my lender uses this company to service my loan. They do not even deserve 1 star.
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August 2023 by betty tatum collins
I have been with this company for over 10 years and their service is fantastic these guys go beyond being just a mortgage company they care Thanks
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August 2023 by Priscilla Martinez
I wouldn’t recommend this company to my worst enemy and I wish I could give 0 stars. Easily the worst experience I have ever had with a loan servicing company. Customer service is nonexistent and you can very rarely get a real person on the phone. I will never for the rest of my life give this company any business and I pray that you do not either.
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March 2023 by Allison Burton
August REI does an excellent job managing our note portfolio. They follow up regularly to ensure all our loans are current and do a great job explaining the process to our borrowers. Highly recommend using AREI for your loan servicing! Amy and her team are the best!
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March 2023 by Amber B.
do not do business with these slum lords!!! they take your money and play stupid, add ungodly amounts of fake fees, threatening families over $10...never return calls. charges fees to pay early!!!!! takes your money and put it in a "reserve" so they dont credit your account, and put your money in "impound" wtf is an impound for money??
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February 2023 by Miriam C
Alex from escrow has given me the best service experience. She made it so easy for me to understand everything step by step. I would definitely recommend people to ask for her.
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February 2023 by Jaime Villalobos
It was a wonderful experience, the customer service was on point. Jasmine Navarro was able to help me with my payment and was really polite and helpful with all of my questions , she’s really well mannered as well and that helps customer service. Thank you again for this awesome experience!
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February 2023 by Elizabeth Bellomy
Amanda did a great job helping us through the entire process. She was very organized, communicated every step clearly so we always knew what was going on, and was always patient with our millions of questions. She made it such a fun and smooth process and was such a joy to work with. ??
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February 2023 by Elizabeth Maynor
Amanda Gowin was excellent!!! It is refreshing to talk with someone who truly listens and demonstrates a high level of customer care! It is not easy to find! Thank you again for all your help!
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February 2023 by C S
Angelica was very helpful with my ROL question and got back to me in a timely manner! I enjoyed the hard work and patience she had with me. Thank you for your excellent work.
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February 2023 by Erin Strickland
Amanda was very helpful during our phone call. She is very professional and easy to talk to. Great customer service! Thanks again!
