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August 2023 by Stormy Magiera
I'm rating this location, NOT Uhaul. This location had my truck ready to go and I was in and out in 5 minutes. I forgot the lady's name who assisted me, but she had excellent customer service, a smile on her face and a great attitude!
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January 2023 by Roy English
Take Good Care Of there Customers
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August 2022 by Cynthia Chase
I've been renting a unit here for sometime now & up to this month have been satisfied with this establishment. The staff in the office has changed three times since I initially rented my unit, my rental fee on my unit was increased without notice, been trying to make payment on my unit since the 3rd of this month & was told by phone that I was 3 months behind by a staff member, which is false due to the fact My account was current with my payment back in July.. I was told that by this staff member that he found my July payment & his Supervisor was going to check into this issue & call me back. Since my conversation with this individual, I haven't been able to contact or receive any response from anyone at this facility. Very unprofessional way of doingbusiness. I didn'teven want to give them the one star. FrustCustomer.
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March 2022 by Niko B.
I am actually amazed by the way the managed to have good reviews on here at all. I get it. Google is so much more easier to fake reviews then Yelp for example. So easy for that storage to manage ok rating. Just want to be clear. I am not here to look for money back from them. Sure I think the less they could do is offer me the month free rent. But naaaa. It's not going to cover my lost anyway. I will discuss that directly with a Lawer and see how we moving that forward. My experience was a night mare. Like not sure anyone watch the movie Vacancy , the scary hotel. Same here. 3 weeks ago I have sold my house. And I decide to go to the UK for a year or so. I went online to look for a storage in my area. And I find access self storage in garland. Price was to good to say no. I guess I was naive. I usually check reviews on Yelp. This time I didn't. So my mistake number 1. Come in. Rented a unit. They give me unit number 78. First things I asked. This location is safe? Well the place look a bit rogue yes. So the girl at the front desk say. Yes At the most part it's good. Some times she say we having a homeless who trying to stay the night in. But usually it's good and safe. So I sign. First. No way to come in with a big truck. So be aware. You have to come with no longer then a 16ft truck to start with. But really that was the less of the issues. My movers got everything in. The unit smell like pissed. Like people live there before and pissed all over the floor. So I was already afraid that the smell will get into my expensive furnitures. Mattress and sofas. Now the actually unit on the top. The edge it's basically all open meaning the person next to you. Can easily steal what ever he want from you. Easily. And again that was the less of my issues. I lock the door. 2 weeks gone by. I was getting ready for my travel to the Uk. I went to the storage to drop off few last items I used witting the two weeks. And OMG. Soon as I open the door. My eyes become dark. And tears and lord I was so pissed. Ruts all over my belongings. Not ones. Ruts. A military of ruts. I freaks out. I close the door right away. And first things I did cancel my travel by few days. And contact a moving company for next day to come and get me out of this place. I went and find a very safe and secure storage in Murphy, and the price was really not much different but you can see how clean the place is. And the unit seals all the way to the top . I went over my belongings with the movers. Those ruts choose some of my items already. Ruts p*** on every item. I have a bedroom that cost me 10k. Restoration hardware. And a sofa that cost me 6k. I must send them to a cleaner when I am back if they are not damaged already. But I would never sleep on a bed that had ruts all over. So overall. My move in cost me 200$ first month storage. First movers. 900$ Then second movers 800$ And another storage for another 250$ Flight change 250$ All this in 2/3 weeks. And Loads of stress. Went I went to the front desk. And to be fair. The guy was nice and polite. And I feel for him. I am sure he would help if he could. But we have asked. How often there is a ruts situation. His answer was. Mmmm so far only ones. And come one. We all know it's a lie. If that was a one little one or one run. I will say ok. Maybe he is honest. But I have saw them in my eyes. Military of them. And my whole unite stink and ruts p*** And pissed. I am of course going to die them. For a lot of lost. And I want to share that in here. So if any one really looking for a storage. Be aware. This place is not safe. Homeless living there. United been broken into them. If you want to see your belongings again Try maybe Cubesmart At less you know you safe. Even if it's cost you 20$ more a month. Here is pic bellow. So you can see this review is real. Unit 78. Right on the corner of the storage
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March 2022 by J A.
I am actually amazed by the way the managed to have good reviews on here at all.I get it. Google is so much more easier to fake reviews then Yelp for example.So easy for that storage to manage ok rating.Just want to be clear. I am not here to look for money back from them. Sure I think the less they could do is offer me the month free rent. But naaaa. It's not going to cover my lost anyway. I will discuss that directly with a Lawer and see how we moving that forward.My experience was a night mare. Like not sure anyone watch the movie Vacancy , the scary hotel. Same here.3 weeks ago I have sold my house. And I decide to go to the UK for a year or so.I went online to look for a storage in my area.And I find access self storage in garland.Price was to good to say no. I guess I was naive. I usually check reviews on Yelp. This time I didn't. So my mistake number 1.Come in. Rented a unit. They give me unit number 78.First things I asked. This location is safe? Well the place look a bit rogue yes. So the girl at the front desk say. YesAt the most part it's good. Some times she say we having a homeless who trying to stay the night in. But usually it's good and safe.So I sign. First.No way to come in with a big truck. So be aware. You have to come with no longer then a 16ft truck to start with. But really that was the less of the issues. My movers got everything in.The unit smell like pissed. Like people live there before and pissed all over the floor.So I was already afraid that the smell will get into my expensive furnitures. Mattress and sofas.Now the actually unit on the top. The edge it's basically all open meaning the person next to you. Can easily steal what ever he want from you. Easily.And again that was the less of my issues.I lock the door.2 weeks gone by. I was getting ready for my travel to the Uk.I went to the storage to drop off few last items I used witting the two weeks.And OMG. Soon as I open the door. My eyes become dark. And tears and lord I was so pissed.Ruts all over my belongings. Not ones. Ruts. A military of ruts. I freaks out. I close the door right away. And first things I did cancel my travel by few days. And contact a moving company for next day to come and get me out of this place.I went and find a very safe and secure storage in Murphy, and the price was really not much different but you can see how clean the place is. And the unit seals all the way to the top .I went over my belongings with the movers.Those ruts choose some of my items already. Ruts poop on every item.I have a bedroom that cost me 10k. Restoration hardware. And a sofa that cost me 6k. I must send them to a cleaner when I am back if they are not damaged already. But I would never sleep on a bed that had ruts all over.So overall. My move in cost me 200$ first month storage.First movers. 900$Then second movers 800$And another storage for another 250$Flight change 250$All this in 2/3 weeks. And Loads of stress.Went I went to the front desk. And to be fair. The guy was nice and polite. And I feel for him. I am sure he would help if he could.But we have asked. How often there is a ruts situation.His answer was. Mmmm so far only ones.And come one. We all know it's a lie.If that was a one little one or one run. I will say ok. Maybe he is honest.But I have saw them in my eyes. Military of them. And my whole unite stink and ruts poop And pissed.I am of course going to die them. For a lot of lost. And I want to share that in here. So if any one really looking for a storage. Be aware.This place is not safe.Homeless living there.United been broken into them.If you want to see your belongings againTry maybe Cubesmart At less you know you safe. Even if it's cost you 20$ more a month.Here is pic bellow.So you can see this review is real.Unit 78. Right on the corner of the storage
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December 2021 by James Kearins
They were super nice and helpful. I love this place
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October 2021 by Liza Savoie
Thanks to Ms.Kelly my moved was so easy she was so nice and very sweet and helpful I will be renting again just because of how she took really good care of my concerns
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July 2021 by Joseph Belle
The person I talk to her I'm not sure what her name was it was amazing one of the best experience is running a unit that I've ever had friendly and courteous and cotton make sure she get some kudos thank you
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June 2021 by John Juhl
Old school helpful and friendly, i highly recommend Access Self Storage
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June 2021 by Linda Speight
Posted as Assured Self Storage (?) I was OVERCHARGED, SWINDLED,& LADY MOVED BOX VAN, which I returned ON TIME 24 HRS. GAS EXTRA TOO...TRAFFIC and people walking up, male parked small bluecar, got up to golf cart, picked up an item then got in white 2door car on passenger side. I was told by male attendant the cart was NOT COMPANY OWNED....MY Friend and I went out to shade awning to drink soda.the guy told us SHE was NOlonger employed there. Shemoved van.............maninside told us computererror/virus. ' All this then-he said I HAD to be charged for damages.... I did purchase insurance..............he told me my debit card charged for damages.....(too late for me to stop chg.)N E V E R. GO THERE
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April 2021 by Brent Davis
This was a very pleasant experience. The helped make me feel very comfrortable about the storage experience. I will let everyone know that this is the place to go if you any storage needs.
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April 2021 by lana turner
Great service and they were very sweet.
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August 2020 by Jordan Iamtheboss
Ideal location and wide hours to access gate to unit. Rented twice now with. Well kept property with working recording cameras
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June 2020 by gglzh
Every time they go above and beyond. Been coming back since winter 2011 always professionals always clean.?
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February 2020 by Lucky Power
Excelent customer services
