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December 2024 by Jessica Rush
Customer service was amazing and staff handled a karen with grace 10 out of 10
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December 2024 by Rylan Morris
I started service and was told I got a free device for adding a new line. I added the line and got the device but I was charged $700 for an android device I didn’t even need or use due to them not attaching it to the correct line. I’m now stuck with a useless phone I had to pay $700 for that I didn’t even need or want. No resolution was made after multiple attempts.
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December 2024 by Ch Neu
Worst customer service I’ve experienced in years! While I understand the line and wait can be long especially on Black Friday, there was zero concern to customers waiting (most of us for well over an hour). There were three people working and one who showed up third (and clearly not on time for his shift), saw the long line but prioritized turning on the TV and finding his favorite music station first; then, instead of focusing on the customers waiting and getting them helped, priority was checking all the people piling in the back of the line with his iPad (at other stores there’s an option for customers to do this themselves). Good customer service would inform people of their estimated wait time, be courteous, and let them know there were drinks and snacks in the other side of the store to accommodate wait time. I thought he was new and just didn’t know how to do the main responsibilities and after waiting about 70 minutes and my name was called, I went up to the woman working. Instead of letting her take my information and start the process, he interrupted us and kept telling me they don’t have the replacement for the cable box I had…he didn’t even know the full reason I was there and I kept asking what that meant and he just repeated himself and when I asked if we could log into my account first, he rudely said, “just listen to me” and went on to mansplain that he is the manager and that they don’t have any more bulk account cable boxes. Honestly, I did not need to be mansplained when he cannot efficiently manage his store and was making the whole process longer and frustrating by wasting time and interrupted the staff who were just doing their jobs…not to mention zero apology to customers for the insanely long wait when there were only 5 people ahead of me when I arrived. Some people were there just to pay their bill…Xfinity, can you not create a self service kiosk for this process? I wish I knew this “manger’s” name…it was Black Friday. After getting the new equipment needed for the internet service, I was told that they have to mail the cable box to me since there were none left…and then because the store was out of stock, I was responsible to pay to have it shipped….seriously? I was so exhausted and frustrated I just paid it because I could not wait to get out of that store. The woman who assisted me was fine but she did look miserable and unhappy…I don’t blame her!
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December 2024 by Thomas Wyly
Have a new manager, he wears red glasses. They lost my business he's rude disrespectful staff in front of customers, poor choices in leadership Xfinity!
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November 2024 by Ari Bri
It seems like everytime I come in here it’s a problem … Last time , it was i think the manager talking down on an employee calling him slow right in front of me , and this time as soon as I walked in all i could see or hear was the same manager in a yelling match with an employee!!! I said oh no I can’t deal with this mess and just walked right out. This place has really gone downhill recently just SAD!!! If you don’t know how to be a manager GET A DIFFERENT JOB…
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November 2024 by allen soukup
On October 9 Francisco gave outstanding help trying to resolve a complicated account problem. Francisco gave valuable advice in directing me to additional tech support for my problem. Francisco calmly and patiently assisted multiple customers at once while troubleshooting this difficult problem. Thank you Francisco.
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November 2024 by Ethan Brooke
Wow… Edward is incredibly rude and condescending. Sad
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November 2024 by Polina Malinovskaya
Edward, Edward, Edward! He helped me out fast and in professional way! Thank you so much
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October 2024 by Grecia Cuellar
We waited to be helped for about 45 minutes, which I wasn’t even mad about. I understand when people are short staffed and busy. When it was finally my turn I told the lady I just wanted to upgrade my iPhone. She told me I could only get the new iPhone if I added a new line to my account. I don’t need a new line, so it didn’t make sense. I was just confused as to why I couldn’t upgrade my phone when it was eligible to. Turns out I can. I ended up going to another xfinity store where they upgraded my phone to the new iPhone without any issues. It was a waste of time being at this store just to be lied to.
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October 2024 by Gwendolyn Guzman
Everybody was nice
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October 2024 by Steve Arthurhultz
First time here it was good had to come back and get another box for wifi took me less than 5 minutes to install thank you!
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September 2024 by E Nolan
I needed to swap out a cable box that had gone bad on a Friday and walked jn without an appointment. There were folks coming in regularly - but in spite of that the staff was friendly and quick and I was seen quickly and on my way with a good cable box in no time!
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September 2024 by cheryl latif
Comcast/xfinity speed/debility 10 years ago were much more dependable, and than what we have now. For 50 bucks a month, we had much better than we have, now. But, then again, we do need to pay those extra dollars to the upper executives,
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August 2024 by Merlina
Very good employee, Mr Francisco was very helpful setting up my new phone from Xfinity.
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August 2024 by Layeshia Caraway
Stacie was amazing!
