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August 2024 by Daniel Liu
I'm honestly shocked at the number of positive reviews this place has gotten. I can say with all sincerity that I have never had worse customer service than I have had here. The people here were totally unwilling to work with me at all in spite of their breaking my car door. When I complained, they basically told me I was a liar and to get lost. This company is so unbelievably rude it boggles my mind.
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August 2024 by Radu Matran
These people been in business for so many years, company and people that you can rely upon, saved me couple times , they have all types of equipment, experience, and prices are not that high
I guess the best towing on the island and 25 miles around
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May 2024 by Charles Titus
VERY RUDE PEOPLE! Called a few months ago and the guy who answered said "I don't have the time to talk to you. You'll need to call me back" and then he proceeded to hang up. Called again today, only because the company I work for forced me too! The woman who answered the phone was just as rude as the man. She proceeded to hang up on me when I asked "are Tony or the Brothers available to speak with me?" USE ANYONE ELSE!
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May 2024 by Cris Leal
Very rude people
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April 2024 by Adam Sbeta
It's ridiculous in 2024 that the business hangs up on a customer twice who is willing to pay $900+ dollars mostly storage fees.
We are a rental business 1900 miles away and we can't pay cash since we sent a transportation company to pickup our car.
He wouldn't share bank information to deposit cash in their account, and they won't take zelle or any other form of secure payment.
It's a shame that such an attitude is in business in order to take over our car.
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March 2024 by Jen
Do not let them tow your car ever. They are insane people who will keep your insurance from taking it and scream at you on the phone and make insane threats.
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January 2024 by Cecilia Velasquez Rubio
The rep was very helpful throughout the entire process. Thank you ?
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October 2023 by Delena Bryant
My experience with the person that answered the phone when I called the office inquiring what I needed to do to retrieve my vehicle from their storage lot was not good. The customer service that I received was zero however, I understand everybody has bad days so I just sucked it up and went with it. She told me that she could not stay on the phone with me that I was holding up the phone lines. I was trying to verify that I had the right email. I asked her did she receive my driving license that I had sent to her yes, she received it but she did not receive my insurance card. I said it would be on the way. I called the insurance company and they emailed me a copy of my insurance card. However, it was the one starting for 11/01/2023 she said she needed the current one not the one from the future understandable. She was absolutely brutal. She was rude. She was not helpful It was like it was her first day on the job and I know it wasn’t. She’s been there for years. She’s the owner however, I did get to speak with the son and I told him what happened to me and that I had went on Google, and everyone else was having the same experience that I had had so I didn’t feel special she treats everybody that way rude, rude, rude and rude! When you’re in a business where you have people backed into a corner, I guess you can be that way.
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October 2023 by Sherry Weatherall
Broke down today and Harley from Tony’s brothers arrived in ten minutes with a flatbed. He assessed the vehicle and towed it home for me. Made a stressful situation better quickly.
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September 2023 by Trudi Krone
Horrible customer service super rude they need etiquette training.. or not to work with the general public.
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September 2023 by Devin Hutchison
I never leave reviews, but this one time I will. Very rude woman who answered the phone, Terrible customer service.
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September 2023 by Joshua BLACKBURN
The driver was fast to arrive and fair with the price
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September 2023 by Kyle Rollins
Would recommend and use again
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July 2023 by Unyty Rivera
Very racists receptionist lady. When calling about my car that was towed she was automatically rude. Slurring words as if she were drunk. Then proceeded to repeat the same sentence in 4 different ways. When I asked about where I take my information she yelled and told me to “listen to her”. Then when I explain we were from out of town she said she didn’t care and proceeded to hang up on us. Had to call again to get the address and before hanging up she told me I sucked. I came with two others to get my car and she wouldn’t allow me in the building because she was upset about the phone conversation. Then threatened to call the police because I was pacing outside in the heat waiting for my car. Debby or Debra whatever her name is, she’s a total B and was never prepared for customer service. Even the other workers said she doesn’t have a hospitality. She is definitely not mentally fit to be running a company.
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June 2023 by Misty R.
Scam do not use !!!!! Rude service .... Parents got in a wreck they were out of town vacationing and got in a wreck . They ran the plates said it was register some one else . Cussed my Dad . Wouldn't let him get his belongings .... Ridiculous . Please don't go here ....
