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February 2024 by Jason Pape
Had issues with a sales associate who was more interested in making a gold star for the week. She ignored my request to pay my bill then told me that it was included in the new line purchase I was adding
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February 2024 by Jack Mather
They didnt have my screen saver , got in the mail in 3 days.
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February 2024 by Jennifer Ochoa
The manager Jason is Horrible.
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November 2023 by Steve watts
Ayleen, gabby and April are super! They are always there to give great service. Manager Isaac also did great getting me back online with my Gmail. Great office and true professionals! Thanks again!!! Steve
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September 2023 by Bonnie Yoakum
Adrian was awesome. He got us switched over at a great price while giving great service. This is the best location
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September 2023 by Bonnie Y.
Adrian is awesome. He got us switched over and new service at a great price! Fast location!
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September 2023 by Tristen Goatcher
Always the best customer service! Thank you Matt for walking me through my new family phone plan. You have a customer for life on the Island!!!
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September 2023 by Mark
Juan was kind enough to help me with my new phone put my SIM card in give me on the way with my new phone number and a new phone preciate it excellent service
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September 2023 by Ali Kaan Öztürk
Matt is a awesome guy he solved my all problems. God bless you Matt!
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August 2023 by Melissa C.
August 14, 2023 Every time I call with issues or concerns, they help me and correct it quickly. Everyone is so friendly when you call the 800 number, and they refer to themselves with positive affirmations; that's cool. The store here in Galveston has some staff that aren't all the way trained, so it can be frustrating and time consuming...it is what it is
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August 2023 by CJ Wheeler
I think the Wal-Mart greeter got confused and wandered into the wrong place, I put this on mgmt and corporatefor before leaving someone by themselves to troubleshoot even the basic issues and answering the most basic questions honestly, and sales associates...sell your equipment honestly and make your commission based on customer needs and satisfaction...not trying to slip stuff by they did not ask for or needBE HOBEST!!!!
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July 2023 by Walter Dannenmaier
Was a happy T-mobile customer for more than 6 years. Visited the store in the past. Phones are no longer on display, but locked in a timed safe in the back. Presumably T-Mobile NO LONGER trusts its customers. Two very nice young ladies working as sales girls, backed by a sullen crew of men with indeterminate job assignments, but possibly acting as "security" Entered the store cheerfully to purchase two new phones and add a third line to business account. Instructed by unsmiling security type to "don't disrespect the ladies" after dropping my ID on the counter as part of the sale. Gentleman proceeded to stand uncomfortably close to me as if I, at age 66, was going to grab something and run. Asked him to back up a step and was told "don't do that". Asked if the manager was in and when he arrived and asked how to help me, I said "let's review the videotape". He said he couldn't do that because he has no access. I also asked him if the "security" guy could back away a little bit as I felt I was being intimidated, and he moved back. I said "maybe you should give him a nightstick' and was THEN asked to leave the store by manager, because "he cannot let me disrespect his employee". No phone sale for them. Recommend Cricket just a bit further down the road. Phones on display, better prices, no "visiting day at Huntsville" atmosphere. Here's a clue for you T-Mobile, 1) don't insult your customer with false accusations. 2) don't "disrespect" your customers by attempting to physically intimidate them. I suspect you will be out of business soon enough with this approach. You will not be missed.
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July 2023 by Jan Hockenhull
Recieved a text message from Metro to trade over to Tmobile. Employee knew absolutely nothing about the text message as well as nothing about discounts available or anything. I worked in the cell phone industry for 20 years I would have never hired him as an employee
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May 2023 by Sheryl C
Adrian & Desiree have been most helpful to me during my replacement upgrade when I come in with my dilemmas!!! Thanks & blessings!!
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March 2023 by Fritz & Tracy Jackson
Needed to replace my phone. Was directed to this shop after going to Metro T-Mobile working with Chelsie had decided what phone and accessories I would purchase, learned that Metro T-Mobile shops can't connect with T-Mobile customers. I asked if they had the phone they checked and didn't have it in stock. I asked about working with Metro T-Mobile down the street and they said while they are Metro T-Mobiles parent company they can't do that. (?!). We are traveling so asked when they would have it in, response "If YOU pay the express shipping" we still can't guarantee it will will arrive before your departure. No effort made to see if another T-Mobile store had it in stock. So we left disappointed and will have to make the purchase elsewhere. While customer service was pleasant and professional, it fell short of making the sale - not sure how much is limitations of the T-Mobile structure or lack of interest at this site.
