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“We came in today to see if we could switch over to ATT, and Dylan helped us out. The service was exceptional, and he is very patient and knowledgeable. I know nothing about phones and service, but he showed us he is an expert in the field. Everyone in the store was very professional and nice! If anyone is looking for a new phone, etc.--I recommend the Galveston location!”
“When I came in, I was assisted by Austin Himel. The experience was so good I brought my wife in a few days later to upgrade her phone as well. We both left with new phones on an upgraded plan. Austin's the kind of person I want to deal with going into a cell phone store.”
“Celeste was absolutely amazing!Great customer service and an absolute willingness to go above and beyond to help us figure out a difficult situation!Would 100% recommend to anyone!”
“Customer service should get 5 stars, T-Mobile structure bumps it down to 4. Here's why, I needed to replace my phone went to Metro T-Mobile. Chelsie was very helpful explaining the different phones without pressuring me to purchase. I left to do some research and returned ready to buy the phone she had recommended and accessories (case and screen protector). Then, I mentioned I'm a T-Mobile customer and she explained that she can't make the sale as Metro is separate from T-Mobile!?? - losing the sale after she did all the work! I would need to go down the street a couple of blocks to the T-Mobile not Metro to make the purchase. Disappointed I went down the street to the T-Mobile store and they didn't have it stock (will review that experience separately)! When I asked about the relationship between Metro and T-Mobile they stated that T-Mobile is the Parent company of Metro who can only do "after purchase service..." Couldn't figure out what this meant, but suggested they fix this! I asked if they could coordinate the sale with Metro who had it in stock and got a hard no. (?) So, know this ahead of time, and plan accordingly. Chelsie is very customer focused, its too bad that the T-Mobile structure prevented her and the T-Mobile shop down the road from getting the sale.”
9:30AM - 7PM
5316 Broadway Avenue J # D, Galveston
Mobile Phones
“Terreze is absolutely amazing! She made the process of switching my phone over easy! Plus she remembered my husband! Excellent customer service, knowledgeable, and just a friendly smile! ?”
“Needed help when my cell phone was stolen and I received excellent help! They gave me 0 zero 0 problems despite my situation and I left with a working active cell phone that day!!!”
10AM - 8PM
2621 Broadway Avenue J, Galveston
Mobile Phones
“Cheyenne did a great job assisting me with an insurance claim with a Nokia phone In the store. I was very plaised with her knowledge patience and handing the claim. I was very impressed with the service she provided.”
“Husband accidentally downloaded an app that took over his phone. The gentleman at the store that we went to was able to get it off. Thank you very much for your help.”
Mobile Phones
Mobile Phones
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Mobile Phones
“Marilyn was so helpful with selecting the perfect cell phone and Apple Watch for my lifestyle. Marilyn is so patient and wonderful with her customers and employees.”