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June 2024 by Denis Molina
I have been a customer for 8 months and I will have to change companies because they do not offer me a cell phone or better service and when I pay they have made me go up to three times because they do not do it immediately
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May 2024 by MrYuck
I've been a customer for over 3yrs. Asked the lady at the counter if I could get an upgrade she laughed as if I were insane, the other coworker who was there was sitting where customers are supposed to be and didn't even look up from playing his game. Oh and the manager I'm assuming, told me if I want a upgraded phone switch providers. I've been with Metro for 3+yrs. This is extremely unacceptable. I called corporate and they assured me I can get an upgrade.
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April 2024 by Trudy Davette Trukeena Douglas Pittman
Longest Metro can keep my bill at 140.00 I'm good
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November 2023 by Andrew
Girls in store very helpful great customer service,she went the extra mile come in the morning she's here only in the morning ?
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November 2023 by Juan Zapil
Customer servicios was amazing ,Came in with a billing issue the two girls there helped me
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September 2023 by Google user
I can't express enough how rude she was. I'm changing phone service at the end of this cycle
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August 2023 by Heather McSomethingorother
I can't express enough how rude she was. I'm changing phone service at the end of this cycle
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May 2023 by E L (Zan)
Great service! Quick service!.
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August 2022 by Joseph Joslin
This place has rude place has a rude staff and doesn't care about there costumers
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July 2022 by Alton Harris
Excellent customer service. My problem was resolved. The Broadway store on 51st in Galveston TX
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July 2022 by Ashanti White
Racist! Called an elderly man the N word. This store is just unprofessional.
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June 2022 by cody Roberts
Why do people answer say nothing and hang up?I do have to say I will not deal with a business that won't help me during there hours of operation.
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May 2022 by Tammy Rush
I can't put a zero star so let me tell you an old lady came in talking to one of the sales ladies so the other sales lady was really really rude to her and she wouldn't stop being ugly to the customer do not come to this Metro T-Mobile please not only was she rude to that lady then she was rude to another customer refused him service and then someone else came and she refused him well they just lost a huge self from me cuz I wanted my money back after that rude lady was I don't have to be rude to that is not customer service they need to fire her they need to fire that girl cuz they lost money on three customers this one is a very rude place very rude I repeat run do not enter the door you will be talked down to she didn't talk down to me cuz my mouth kept going after that I've worked in customer service all my life I have never treated a customer like that nor will I ever T-Mobile Metro whatever you are y'all better get it right and y'all better get rid of that girl cuz she's losing you money run fast
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November 2021 by Tim Barker
They don't know how to deal with customers
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September 2021 by Patricia Clark
Husband accidentally downloaded an app that took over his phone. The gentleman at the store that we went to was able to get it off. Thank you very much for your help.
