Kroger Pharmacy generally provides good customer service, with staff members, especially Ms. Becky, known for being kind and positive. Customers appreciate that the pharmacy often has medications ready on time, which is crucial for those relying on timely doses, such as children with seizure medications. They report that the prices are affordable, and the pharmacy tends to be less busy than others in town. While most experiences are positive, there was a significant issue about 1.5 years ago when the pharmacy suddenly stopped refilling a controlled substance that had been regularly filled for years. This was part of a larger problem affecting multiple pharmacies in the area, who were overwhelmed with requests for that medication. Overall, customers feel satisfied with the service, though experiences can vary, and some staff members may be less friendly than others.