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March 2024 by Melissa C.
The check in process at this location is horrible and long. A person checks you in and you then have to wait again for another person to take you to the car, check the car, take your insurance info, and run your card for a hold for the car. What is the point of the check in person? Other companies have a simple pickup process that is done with one point of contact and is efficient. This was the opposite of that. The only reason I chose them is they are the only game in town. If you are using this location and are going on a cruise- plan ahead as there will likely be long waits.
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March 2024 by Christina W.
When we dropped the car off on Saturday, we were asked how our experience was. I told them how upset the situation made us and they promised that they would have someone get back to us. Someone called us back on Monday which was pretty quick. We were able to come to a resolution and I will continue to make Enterprise our first choice for renting vehicles. We are all human and make mistakes, what really matters is, if and how you try to fix your mistake. In this case they did a great job fixing it. Thank you!
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February 2024 by Val W.
if they were a negative star rating, I would definitely give this place a negative!!!! reserve two vehicles for 10 people on credit card only able to use one person's credit card to pick it up had to have a second credit card then they will put it back on the other person's credit card that originally made the reservations. slowest rental company I've ever used inconvenient unfriendly will not use it again. I would rather pay the extra money for private transportation.!!!!
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February 2024 by escobar mohammed
I had a really great experience l. The staff were courteous, polite, and very informative. They made everything smooth sailing for me in renting a car
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February 2024 by Tom Rust
Made a reservation 3 days in advance. Had to wait an hour to obtain car after checking in. The employees were friendly, but obviously there is something wrong with the process, or they need more workers.
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February 2024 by Tony Amicangelo
This is hands down the best Enterprise I’ve ever been to. The employees are very friendly and fast and the cars are clean. Thank you!
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February 2024 by Charlene Boileau
Received the rental with no problem and supplied our needs for a couple of days in Houston.
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February 2024 by Shaun Reimer
Brutal customer service. Spent more on Uber going back and forth between my hotel and enterprise than it would have cost to rent a car; constant road blocks, no solutions.
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February 2024 by Debra Gore
The staff at Enterprise Galveston was so helpful. My car broke down in a strange town, and having kind generous people help me get in a rental and get home was invaluable. Thanks for your great service!
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February 2024 by Teresa Smith
The customer service is excellent.
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February 2024 by MJ Stromberg
Have rented here several times. Always prompt, courteous at both pick up and drop off. The cars have always been perfectly clean.
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January 2024 by Ross Akselrad
Your standard Enterprise rent-a-car.
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January 2024 by Dennis Blackwood
Always great service !
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January 2024 by Lark Silvey
Alyssa is the employee that was so helpful and very friendly when picking me up ant Caliber Collision and with all the instructions for the vehicle I was given to drive (2023 Jeep).I could not find my garage door opener and called Enterprise to see if I had left it in the Jeep. I spoke to Alyssa and she told me that she would personally go and look through the Jeep. I definitely called this really caring about your customers. I will highly recommend Enterprise Galveston for their car rental needs!The 2023 Jeep was in very clean and in excellent running condition.Thank-you to Enterprise Galveston for a wonderful experience!
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January 2024 by David Bullard
A great place to rent a car!! Very knowledgeable staff. Manager was very professional
