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“Celeste was absolutely amazing!Great customer service and an absolute willingness to go above and beyond to help us figure out a difficult situation!Would 100% recommend to anyone!”
“Ms. Shy was extremely nice and she had very extraordinary customer service Skills. She made my visit there at the shop a very nice experience. Good job well done Ms. Shy. Look Forward to visiting again.
Thank you”
9:30AM - 7PM
5316 Broadway Avenue J # D, Galveston
Electronics
“I went in to port my number to Cricket and activate a new phone. They made it a painless and super easy process. I believe it was Terreze I worked with and she did a fantastic job! Probably going to go back to have them switch my wife's phone over also.”
“It was great to shop there. We needed drinking water bottles and they were easy to put on the shopping cart since we both can not carry heavy. Also one of the nice guys that checked us out before carried a 32 pack and put it in our cart.
They also sell Tillamook ice cream (vanilla
strawberry and chocolate chip cookie dough), a large container, for only $5.29 ( $5.99?) and they have Talenti ice cream in many different flavors. We got 2 for $9.00.
The store is clean and it's cool inside.”
“Went to visit Galveston for the family vacation and lost a teenagers cell phone along the way! We decided to head to the nearest T-Mobile location. We were able to locate the this location and was greeted by Matt B. We informed Matt B of the situation we were in and Matt B knew exactly what to do. Unfortunately we did not want to wait for the warranty coverage which was, of course, the first option so Matt found the plan the worked for our situation. I don't usually take time to write reviews but Matt B. and Isaac A. really saved the day! And I got a cool new smart watch!! We all walked out happy and satisfied customers. Thank you for the time and pleasant experience!”
“Customer service should get 5 stars, T-Mobile structure bumps it down to 4. Here's why, I needed to replace my phone went to Metro T-Mobile. Chelsie was very helpful explaining the different phones without pressuring me to purchase. I left to do some research and returned ready to buy the phone she had recommended and accessories (case and screen protector). Then, I mentioned I'm a T-Mobile customer and she explained that she can't make the sale as Metro is separate from T-Mobile!?? - losing the sale after she did all the work! I would need to go down the street a couple of blocks to the T-Mobile not Metro to make the purchase. Disappointed I went down the street to the T-Mobile store and they didn't have it stock (will review that experience separately)! When I asked about the relationship between Metro and T-Mobile they stated that T-Mobile is the Parent company of Metro who can only do "after purchase service..." Couldn't figure out what this meant, but suggested they fix this! I asked if they could coordinate the sale with Metro who had it in stock and got a hard no. (?) So, know this ahead of time, and plan accordingly. Chelsie is very customer focused, its too bad that the T-Mobile structure prevented her and the T-Mobile shop down the road from getting the sale.”
“Needed help when my cell phone was stolen and I received excellent help! They gave me 0 zero 0 problems despite my situation and I left with a working active cell phone that day!!!”
10AM - 8PM
2621 Broadway Avenue J, Galveston
Electronics
“Cheyenne did a great job assisting me with an insurance claim with a Nokia phone In the store. I was very plaised with her knowledge patience and handing the claim. I was very impressed with the service she provided.”
“Husband accidentally downloaded an app that took over his phone. The gentleman at the store that we went to was able to get it off. Thank you very much for your help.”
“This store looks much better today than it did the last time we visited Galveston. It's clean without all that additional clutter, and u can now see inside the store from the parking lot. Now i will visit more often. Thanks guys for the change.”
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“Was greeted by employees upon entering with a warm welcome! I Found exactly what I was looking for and did not have to ask for help! Checkout process was smooth as well. Left a happy customer! Thank you Miss Q and team!”