“Dylan is GREAT! called an hour ahead to see if they could help scan my parents car cause a cel came on while they were visiting the area from Florida. Dylan picked up with a great attitude and was very kind and helpful. Told him ahead that my parents will need the help since they Don’t speak the best English and worried about the cel. When my parents arrived within the hour, dyaln was prepared for them with a scan tool on stand by. He scanned for code. And then gave me a good explanation on what the issue was over the phone . (Active grill shutter) overall my parents and I had a great and easy experience at o Riley’s. Big thank you to this store and Dylan for the help!”
7:30AM - 10PM
2801 Palmer Hwy, Texas City“The assistant manger I believe, Samantha,is very knowledgeable on parts and installation. Me being under a hood most of my life was impressed by the lingual and courtesy she had to the other customers that where in front of me inline. The gal knows whats she's doing. What's the word... Dimond in the ruff ....”
“I think it was Kevin, who helped us. We were overheating. We chose an antifreeze and went to pay. I don't recall how he broached it. But, he casually asked what we were putting it in. We said, "a Ford Explorer." In a non-judgmental way, he asked, "It doesn't take orange?" I recalled seeing something on the cap, on the antifreeze reservoir saying something about - orange. He asked some particulars about the car, answers to which we were uncertain. So, he looked up our Explorer using the license plate and got the engine details he needed to help us. He told us which antifreeze would work. We grabbed it and returned to the register. He saved us one more time. We needed pre-diluted, as we had no wherewithal to add water. So, one more trip to the shelf, we were on our way. We thought the antifreeze might only be a stopgap until we could go to the mechanic. But, it appears to have completely solved our problem. Thanks, Kevin!”