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March 2024 by Melissa Rayburn
I parked in a lot & admittedly forgot to pay for my parking. I was on the phone & just spaced out. I came back a few hours later & my truck had been towed. I paid $327.47, plus a credit card fee to tow my truck 3 miles. That is robbery!!! Guy on the phone was ignorant & rude. He was very smug & hung up on me more than once when I was just trying to get my truck back.
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March 2024 by Jon'nah Perry (Jojo)
baby when i say unprofessional over the phone i mean it .. lady who claims to be the owner was really rude to me when i explained to her what i was told about my rental car getting towed down here and when i arrived they said appointment needed to be made so we didnit for 7 and was waiting half an hour after 7 for somebody to even pull up to the tow yard meanwhile its about a good 10-15 people already waiting that had been waiting when I got to the location at 6:30 ... then proceeds to let one person in at a time and changed up the whole attitudes that the owner had over the phone then when i was asked did i call the police on them some fat guy started being rude about it when they need to be more professional and communacte to they customers whats going on prior to anybody coming
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February 2024 by Patrick McGuire
We were towed from a lot that was not well marked. Employees were very rude and called us obscene names. They also used racist remarks to the couple in line before us.
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November 2023 by RM Thompson
I accompanied a friend who's husband was in a bad motorcycle accident last night, and happens to be fighting for his life. She first called to find out how to get it. She spoke to two men who were very rude & unprofessional. Her name is on the title & insurance, yet they gave her a really hard time. When we arrived Mr. Emmanue was even more rude and told her it wasn't his fault that her husband was in an accident and that he didn't appreciate her attitude. He also charged her additionally for two days of service. Please do not utilize this poorly managed business.
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September 2023 by Stevie Phamo
It’s a shame we don’t get to pick our wrecker service when there is an accident. That’s probably one of the reason why these guys are still in service. Long story short it’s the others person fault in an accident, the other insurance sucks and didn’t do anything so we got our own insurance involved. For two weeks these guys were rude, dodge our cars and kept coming up with an excuse of why we can’t get our car back. I sent a personal wrecker service, State Farm my insurance called them and they wouldn’t release the car then finally they told us they auctioned off the car. Didn’t even tell us to come grab valuables. I get the law lets them auction off a car after 31 days but they already knew we have been trying to get the car back and they did it anyways. When we politely asked when the car was auction and for how much they became defensive and cursed us out. I have video proof! Either way these guys are scum, trashy of the trash shady business.Service: Vehicle wrecking
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September 2023 by Natalie Pham
This wrecker company auctioned off my car KNOWING that we’ve been trying to get our car back. My lawyer and my insurance also tried to call them to get our car back but they kept on dodging our calls. The service is terrible. The whole business is shady. When I tried to find out how much they auctioned my car for, the lady literally was so rude and cussed me out. She told me they don’t have to tell me anything else since im not the owner anymore. This business needs to get shut down for the shadiness and unprofessionalism. I didn’t even get to get my personal belonging before they sold it to someone else!
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August 2023 by Nga P.
This wrecker company auctioned off my car KNOWING that we've been trying to get our car back. My lawyer and my insurance also tried to call them to get our car back but they kept on dodging our calls. The service is terrible. The whole business is shady. When I tried to find out how much they auctioned my car for, the lady literally was so rude and cussed me out. She told me they don't have to tell me anything else since im not the owner anymore. This business needs to get shut down for the shadiness and unprofessionalism. I didn't even get to get my personal belonging before they sold it to someone else!
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July 2023 by Renice Williams
Just reading these reviews I see I'm not the only one dealing with these rude and unprofessional people. Something has to be done about these people. The city Marshall must be a good friends with these people because they won't do anything about their shoddy operation they have going on. Go to Marty's or Ken's towing. I read the laws on the tow company holding your personal property and its against the law. The police was called and he still wouldn't release our property but wants me to sign my title over to him before I could get my belongings.
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May 2023 by Juan Escate
Unprofessional driver , poor customer serviceService: Vehicle wrecking
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May 2023 by Erica Thompson
Carlos is a really good person to do business with. He's honest, doesn't lie and play games. Very much enjoyed meeting him and his crew. They're all good people. Bought a car from him. It was exactly what he advertised. No bait and switch. No false advertising. Just good honest business. Thank you so much Carlos!Service: Vehicle purchasing
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May 2023 by Nasser Alawar
Arrogantly spoke.Low life ,disrespectfulShouldn't deal with public.
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February 2023 by Chels Burnett
Absolute scam. Please report to Marshal of Galveston Butch Stroud. Will only take CC. Texas law requires tow companies at least 2 forms of payment. Also report to BBB.
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November 2022 by Kelby Strickland
This place is a SCAM and unlawful. Car was towed and I was told I could not pay with credit card because they’re system is down. As I’m reading these reviews it sounds like they are breaking Texas state law by not excepting card payments. They are charging more than the max allowed charge for towing. They are also charging an impoundment fee when they should not be, according to Texas state law. On top of all this, the attendant was very threatening. If anyone has experienced any of what I have just said, I implore you to file a complaint with the state of Texas as I will definitely be doing. This company is shady and should be shut down.
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September 2022 by Nancy Greenfield
The Ace driver was fantastic. He came quickly to rescue my car when every other wrecker was closed. They towed my SUV to my home safely and quickly. Well done!!Service: Vehicle wrecking
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August 2022 by Annette Basurto
He was very considerate of our situation and didn't try to take advantage of our situation, especially since it was the memorial day weekend. Thanks
