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November 2023 by Wezz
They are a little bit expensive than other hardware stores, it's a neighborhood hardware store. Friendly employees and eager to help you out .
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November 2023 by Cesar Sanchez Jr.
Didnt have what i needed but a wide selection of hardware
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September 2023 by Ralph Martinez
Great help told me the right aile to find what I needed
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September 2023 by Emmanuel g
Customer service was great and we felt very welcomed
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August 2023 by Santos Hernandez
This place was clean the employees were very helpful the security gate was weird but understandable
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July 2023 by Qimar Alfasi
Great and quick service.
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June 2023 by starr wars
Great store. Employees readily available to assist.
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May 2023 by Alan Macha
Very friendly people who work here, they will help you find anything and if they don't have it they can order it from their warehouse. I go here to get small stuff that i need to fix items around the house.
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May 2023 by Craig MacV
Nicole does a great job here
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April 2023 by S and J Vital Construction LLC
I had the pleasure to meet Kiran (Manager) Absolutely helpful and professional service we received by her and Vicky! Thank you all so much! We’re excited to do business at this Ace Hardware Location.-Nabesy & Jason GuzmanS and J Vital Construction LLC
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March 2023 by Regina Garcia
This place is my new hardware pit stop for home projects and DIY's! There was a staff member ready, available, and willing to help me find what I needed. The cashier was polite and attentive. High five!
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January 2023 by Kenneth Gaines
Great place to shop for all your projects
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January 2023 by William Ralston II
I'll put it this way. I found and got what I needed. Employes should not ask "can I help you find something" when you don't know the difference between PVC pipe&Galvanized pipe.
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January 2023 by Craig D.
Communist much? I purchased a Stihl chainsaw here. This location assembled it. I brought it home and used it twice on 3 trees about 4" in diameter. Not even light work. Even though I was releasing the chain brake, it was apparently not being released internally. I brought it back to this location and the owner of this Ace told me they had no certified technician here to service a chainsaw I bought very recently from this location and is UNDER WARRANTY. The owner told me they already called Stihl and the other Ace and everything was good to go at another specified location. We left this store and called the Ace that this owner claimed they spoke with. I was shocked when the other Ace told me no one called their location nor do they have a certified technician to work on this product. I asked the Galena Park Ace to help clarify to me all the confusion. The owner of this Ace was very rude and offered no answer. I asked for assistance on finding a certified technician and the owner hung up on me. I had to do my own research with no help from the place I bought it. I find the info with no help from Ace and take my chainsaw to Land downs Moody off I-10. I drop off for them to service. A few days later I get a ridiculous call from LDM that my chainsaw is not covered. I later discover that info on a chainsaw is done by computer and stored by serial number. I ask LDM for the number to Stihl directly. They give some resistance and finally furnish the number to Blue Mountain Equipment. I contact BME and ask some very direct questions. They in turn say that doesn't sound right, they make some phone calls and get back to me the next day. BME tells me to go pick up my chainsaw and take it back to the place I purchased (Ace) it for a full exchange for a brand new chainsaw no charge to me. I return to LDM and the coordinator there decides to take it upon himself to give me a lecture, tells me he really didn't like me going over his head to get my issue resolved. WTF? Seriously, you are not happy that a customer got taken care of? Collusion much? I was completely insulted and get my chainsaw and leave and head over to this Ace. Upon my arrival I can feel the tension from the owner who goes in the back to avoid helping us. Then has the nerve to send some cronies to exchange it and then tell me this is the LAST TIME THEY WILL SERVICE the chainsaw I bought from them and is still under the factory warranty. They then proceed to shorten my warranty from 24 months to around 22 months without my consent. I return 1 week after this fiasco bc they are close to my house and I go in to buy a chain for the newly replaced chainsaw. The chain I correctly installed was not sharp at all, it was used and resold. I immediately brought it back along with my original chain and got a replacement. They gave me a refund and the owner then had the nerve to tell me I wasn't allowed back in store and I shouldn't have been allowed in to purchase the chain. WTF? Seriously, I never did anything wrong except spend money at THIS ACE!!!!! I will not ever go back! Not even for a screw. DO NOT SPEND YOUR MONEY HERE. They are not only not customer friendly but they do not honor legal obligations as a vendor. They have fired all their knowledgeable staff and probably still don't have a Stihl certified technician but who is assembling their Stihl products? A non-certified technician! Stay away from this business, they will go out of their way to rip you off and take advantage of you and if you catch them, you are the problem. Not worth the problems.
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November 2022 by Daniel Cruces
Friendly employees and great store!
