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November 2023 by Aa Pu
Had a new engine put in my truck and they went above and beyond what need to be done. There were other issues found when replacing the engine and I was notified immediately. We discussed options about quality of parts to use and resolved near future issues. With any job of this magnitude, there will be a few issues and not necessarily workmanship. They have stood behind their work and fixed all issues that have arisen since. These guys are great!
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September 2023 by Rafael Aguilar
They take forever and always going back because they don't leave it right
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July 2023 by Dustin Knight
Can't say enough good things about this place. Had an accident on way to Oklahoma and put a hole in my ac condenser on a 22 f350. Dropped it off to him the following morning and it was repaired the same day. Highly recommend!
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April 2023 by D K
Went in for new injectors, plugs and a hose on a motor with less than 45,000 miles on it. Almost $1800. Ran okay for a week then same symptoms as before. Took it back. Told me it might be something in the line to drive it out. Went back a second time. Left with a broken motor mount. They wanted $700 to repair it. (they had replaced it 3.5 years ago). Still running rough. Took it back. Told it was the electronic brake monitor system and would have to take it to a dealer. Took it somewhere else to hook up to diagnostic machine. It said #8 injector (which was supposed to have been replaced) was bad. Took it back. When I left my engine light was on and my oil pressure gauge didn't work. Was told it was the wiring harness which they couldn't get. Office manager would only say, "I don't know what to tell you". Talked to owner and his response was, "everything works until it doesn't". I ended up having to trade off the vehicle because they ruined it. The motor was replaced 3.5 years ago and had less than 45,000 miles on it. Was never told that a dealer could order a wiring harness. Was told I could get someone to make one but it would be very expensive. I would NEVER recommend.
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March 2023 by LeeAnne Annie Jack
Don’t take your car to this place they will tell you they done stuff to your car they did not do my car is in another shop!Its gonna cost me another $1100 when it cost me $1000 with these people and they did not do what they say!!don’t take your car to R & R they’re a joke!!Services: Brakes
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February 2023 by Ashleigh McFarland
Honestly doesn't even deserve a single star. Your vehicle will leave this shop with more problems and physical damage than when you dropped it off.
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December 2022 by Jered Cunningham
Left my vehicle sitting for 3 months. Couldn't even take the time to look at it. Gave me the run around for the whole time. Had me take it to them told me to get it there that day and spent 600 dollars to get it there for them to leave it sitting for 3 months. Would never refer anyone to them.Update: After looking at it I was threatened and then charged for them doing nothing and my truck is being towed from their shop after almost 4 months. Good luck if you use them!
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November 2022 by Dakota Artiaga
Called them about a tow and got it to where I needed it at in one piece and in good timing definitely would use them again !
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August 2022 by Christopher Conner
These guys were awesome and in a world where you find this trait at a bare minimum, honest. Won't take my truck, or my questions anywhere else.
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August 2022 by Edwin Castro
This place does good work
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August 2022 by JAMES LAND
Best shop in the area and best of all, Kyle is 100% honest with you. Great service and great work!
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July 2022 by Michaele B.
R&R automotive repair E. Hwy 82 Gainesville Tx told me I was buying new engine and never mentioned remanufactured engine. Kyle Rochell, owner, told me it would have a 3 year warranty and would transfer to anyone I sold car . Hunter from R&R told me after engine repaired that R&R mechanics would drive car 2 days to make sure no issues. When engine replaced 2 months later Owners tried to charge me $1000 more for vehicle than agreed until I showed receipt from paying half the bill initially.R&R mechanics did not test drive my car after repaired for 2 days as told. When car returned it was making clunking noise every time we drove over a hole. Kyle stated struts and shocks bad as they were leaking oil, and would be an additional $1400. But Kyle or others from shop did not tell me issue until care returned and I had paid for services and 3 year warranty. I drove off and went to get 2 nd opinion from Kwik Kar who pointed out that engine was not bolted down. Kwik kar mechanics were wonderful checking all & said struts and shocks good. Mechanic's had me video engine moving up and down and not bolted securely, they fixed. No clunky noise when I left Kwik Kar. After telling R&R owner of engine not secured by his shop i showed video of car not bolted down as shown by Kwik Kare California street. Kyle reimbursed for charge from Kwik Kar. Went to sell car and prospective buyer called R&R for warranty and engine was told by Kyle Rochelle engine was remanufactured not new and warranty not transferable to new owner. I asked Kyle for receipt on engine from his seller to verify not new but remanufactured . Kyle refused his purchase order and receipt from Auto zone but did give me a receipt and hand wrote bought engine from Auto zone. Kyle said he was an honest man and if he said he would honor warranty to another buyer he would stand behind only after he told man day before he would not honor warranty. I lost sale of car as buyer of car skeptical of Kyle's shop work .Kyle had also told me after I paid for engine and warranty that any ASE mechanic would honor warranty. Now Kyle said he would honor but other ASE not honor. Kyle half printed limited warranty statement by Auto zone but does not state 3 years warranty as Kyle showed on final receipt. Please avoid this shop. Heck he had tried to sell me a 4 year warranty for an extra $400 . Glad I didn't do that!!!!!! Michaele Ann
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February 2022 by Chad Suttles
Splendid services, highly recommend.
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September 2021 by Doug Orms
Absolutely awesome! Stopped in with an issue on my RV 250 miles from home. I was back on the road in no time and had a great experience. The folks are professional and very courteous. Give them a try!
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September 2021 by Tanya Orms
R&R is great and really helped us out in a bind! We were on our way back to Louisiana from Oklahoma in our RV and had trouble with a plugged fuel filter. R&R ordered the part in, installed it and had us back on our way in less than an hour! Very friendly and knowledgeable!
