The O'Reilly Auto Parts store in Gainesville, Texas, is known for its excellent and helpful people who provide knowledgeable assistance. Staff members are described as having a great attitude, being very polite and patient, and taking time to help customers. Reviews highlight specific instances where employees provided crucial aid to travelers, replacing parts at no cost, allowing the use of store tools, and performing services like free check engine light testing. The store offers easy highway access and plenty of parking. It carries necessary parts, tools, and accessories and provides services including free battery testing, wiper blade installation, and a loaner tool program. For many, it provides the best experience in an auto parts store, creating loyal customers who appreciate the professional and caring service.
Cannot give enough stars for this place. Aaron took care of me with exceptional service! He even remembers me as a customer as soon as I walk in! Had an ABS code and we had it figured out and had the part on hand! If you need any parts from here ask for aaron!
July 2024
Eric and Joey helped, when we were traveling from Kansas to Texas. We had replaced the alternator the prior day and the pulley came off the one we purchased in Kansas breaking 2 belts. They replaced the alternator and gave us the belts at no cost. We were able to use their tools and get back on the road. Thank you!
July 2024
I’ve stopped here a few times and each time, the service has been fast, friendly, and helpful!
