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August 2024 by Bouthana Yaghi
We bought an All-Clad set of pots and Dee was so helpful
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June 2024 by paula hall
5 stars! I went to this store at the Stonebriar Mall to ask a question. A very nice blonde hair lady, has knock your socks off, customer service! Super pleased with this store. I completely recommend the Duraclear Highball kitchen glasses! 6/22/24 5:00pm
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January 2024 by monica maynard wood
very bad customer service experience. I shop and love William Sonoma had purchased anelectronic wine opener that did not work and because I purchased it at a different location in Dallas they did not want to help directed me to call the one 800 number me that after the 30 day purchase, there is no warranty and to deal with the manufacturer. However, the manufacturer is William Sonoma on this product, I called the store that I purchased it from on Preston and Park and they are exchanging it for me It was obvious that because a different store had helped with the transaction. They did not want to deal with it or have it on there returns.The purchase was made as a gift at the end of September and did not get opened until mid November. I do understand them having a 30 day return policy but not zero warranty on an electronic item at a store with such high-quality items.I would definitely say that both representatives were quite rude and even if they weren’t able to help, could’ve been a lot nicer about the situation and giving me some direction.
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December 2023 by Kimberly Shade
We went Christmas shopping today and stopped in to look for stocking stuffers. I have 5 kids, 3 grand kids and 3 bonus add ons. We had a stroller but to the best of my knowledge that’s okay. Immediately on entering an employee came up to us and just stood and watched us and it was odd. She didn’t say anything. She eventually left us as we proceeded further into the store. Then another employee came and stood by us. After awkward staring I asked “are we good” and she goes “yes you are okay”. I looked at my husband and said “We are out of here. I don’t know if it’s the stroller or if we look like we are shoplifters but this is weird. We will go spend our money elsewhere”. No response from the employee. Just a flat facial expression. If you don’t want strollers put up a sign. The only two other things different about us is that I’m a little bit of a punk rocky grandma person and my grandbaby is mixed race. If it was either of those things that’s on you. Good luck selling in this economy with these kind of practices. I think I know why you might have missed earnings expectations and are down 16% in revenue.
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August 2023 by Edward Hopper
The staff here were very helpful.
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August 2023 by Steve Henslee
Nice stuff !!
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August 2023 by John Sale
Fantastic.
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August 2023 by Donnie Gauthier
Love that place
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August 2023 by David Roberts
Expensive but a complete inventory
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August 2023 by David Feizy
It was a zoo
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May 2023 by Richard Bianchi
Nice store as always, extra pretentious staff.
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May 2023 by Carmen H.
This location is much less precocious and snobbish then the North Park location. It's also super nice to be able to not have to look for parking and you can pull right up to the main door.Where I usually shop online due to the snob factor... Like I said North Park, those employees at WS believe they make more money than the people that are shopping there. They truly treat the customers with respect. Today I had the pleasure of Kim, waiting on me while I was purchasing dinner plates for a dear friend of mine. Enjoyed my shopping and found what I needed without attitude.
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April 2023 by Richard Mullens
The Williams-Sonoma store located in the Frisco, Texas mall is amazing. The employees are very well trained and very friendly. The products they carry is amazing. We took some pictures of a few items and we will compare to others that we have found. We would have given this store the fifth star if it didn’t smell like sewage. When you walk in the door it really takes your breath away. After a few minutes you get used to it.
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April 2023 by takkubell
Was super hard to find. I don’t really go to malls & I was orbiting the mall like a moon. The place is first store on the left, after Samsung store if you enter from the barns & nobles entry way.
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April 2023 by L V.
Great store. Clean, organized, and arranged beautifully. The displays are magnificent. The staff is friendly and helpful.
