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August 2024 by BARABITS INTERIOR DESIGN LLC.
This store has some of the nicest people! I have returned SEVERAL Amazon packages at this location and each person (Madison, Fernando, and Marci) has been eager to help me, while also being very patient with the amount of returns I bring in. Desiree (the store manager) is very personable and TRULY so kind. Shoutout to this team who continues to provide excellent service!
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August 2024 by William Allison
Scam alert! I had an Amazon return labeled “customer packed.” I brought in to store unopened, packed, and sealed. Marci insisted it required a second box, and her manager Desiree who talks like a truck driver, defended the scam her employee tried to play. They both belong at a gas station with their attitudes, not a UPS store. Unfortunately, the franchise operator doesn’t care as almost every review points out how disgusting Marci and Desiree behave. Stop taking your business here. The location on Main is so much nicer
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August 2024 by Tarun Nekkanti
UPS store guy scammed me 3 dollars for printing a shipping label for a return. I have not faced this at any other Fedex or UPS store. Won't return to this store ever.
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August 2024 by Tim H
Like others, the consensus is on Marci. Looking at customers with disdain, being dismissive, and not greeting them pleasantly is not acceptable. If this is something she is uncomfortable with, she should not be in the front, Period. The franchisee needs to get in front of this right away!
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August 2024 by John Kahlow
The old lady with long brown hair at the front desk would not take my Amazon return because the box was not taped shut. She acted like I was stupid and said its $4.99 for a 12 inch piece if tape if I wanted to buy it from her.
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July 2024 by Wendy Altizer
Fast and Friendly service!
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July 2024 by Debra Pesnell
The person at this store, MARCI, is incredibly rude. All the other stores do not charge to drop a pre paid labeled package off. This one does. But on top of that inconvenience she was rude and cold about it. Said “we are franchised”. I know that. I am a franchisee in the customer service business. I would be very unhappy if one of my employees treated customers with this kind of disrespect. This isn’t the first time. She has been rude every time I’ve been in- imposing rules times that no other employee or location does. I won’t say I will never be back because I most likely will but with the enthusiasm of having a tooth pulled without anesthesia.
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July 2024 by Bryan Grant
Marci is a terrible person to deal with.
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June 2024 by Anson Renteria
Came in the other day when it was super busy but Madisons customer service was excellent. She is always so nice when i have returns
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June 2024 by Demerie Kiley
Worst customer service from Marci.
Just was in to ship an iPad back to a company my husband works for. The worker Marci looked at the iPad and immediately said you need a box for that. I said the company pays for it. She continued to argue with me. I asked if she could please just try. I gave her the company name, and she miss heard me and said sorry, you are wrong. I asked again for her to try and she finally figured out I was right. She didn’t apologize for being rude and wrong. She just said I gave her the wrong company name. This is not my normal UPS. They have the wrong person working up front. I was nothing but nice, but left shaking because I was treated so rudely. They need to train their employees to be more patient and not assume the client is wrong.
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June 2024 by Sattar Sattar
Marci, was kind of rude to me when I ask which machine I should insert my card into instead of telling me ma’am this one she start tapping the machine like I’m a dog. she was kind of racist
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June 2024 by VSP Gate Committee
I was in there today since I had found a website that indicated they did passport photos. A older lady greeted us and say no they did not do it. I just mentioned that I found something on the web that indicated they did. Then this young girl said "Well at participating locations" like I could not read or I was stupid. OMG Needless to say I will not use this location again. Clearly, she does not understand the concept of a customer.
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June 2024 by Luis Alejandro Villegas
The store is very conveniently located, friendly staff and fast services. The store is well organized and clean. Highly recommended!
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May 2024 by Fred Zadeh
Marci ,the counter person with worse attitude
I sent a package with this store and went back two days later to correct the address since it was Ups mistake.
I walked in at 6:27 p.m three minutes before closing and Marci told me because it is taking time I can't help you. You have to come back tomorrow. I have never had the experience like this.... terrible customer care
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May 2024 by Jamie Geyer
I have received such good service mailing packages and returning Amazon items. Employees are kind and helpful.
