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July 2024 by Chris Rothbauer
Their in-person customer service is great and the only reason they're getting two stars. Their telephone customer service is terrible and literally told me to go look up stuff about their products on the internet. And their billing is the worse. How is it I went months without getting a bill from them but then got four bills due in the month of July, two of them due on the same day, and all four for the same amount? I know they've blamed this on their billing company in responses to other reviews, but, really, if the company is that bad, it's time to look for another company as this is defeating the point of billing in installments. I'll be switching to another CPAP supply company as soon as I can figure out how much money I even owe them.
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July 2024 by Brian Leavitt
Diego was great at handling my order
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June 2024 by Janet Wooldridge
They have been very good about getting my CPAP supplies to me every time and I have been a customer for about 2 years.5 stars to them and thanks.
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June 2024 by Dimitrios Sowa
Excellent service !
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June 2024 by Edward Feeler
Marlo did an excellent job. Very polite and professional. Enjoyed speaking with him.
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June 2024 by Wayland Boyd
Awesome location and very personal service. I appreciate all the help and suggestions given to have a successful use of the CPAP machine
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June 2024 by Tina Ingram
The individuals at this company are very friendly, patient, and professional. James Murwah has been especially helpful.
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June 2024 by Liz Helms
I have been using a BiPAP machine since March of this year. I was very anxious about using it but everyone at Ultima Medical Supply has made the process of deciding which mask and how to use it very easy. My latest interaction was with Marlo, and he was great. Very patient, very knowledgeable and very understanding.
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June 2024 by Dale Williams
This is not my first attempt with CPAP therapy but James and Ultima Medical has made this process and experience much easier and better this time. They continue to check in and listen to my concerns and needs.
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June 2024 by Syed Tahir Ali
James was very helpful. He explained well about different masks.
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March 2024 by EJ T
If you have been assigned to this company ask please do not go forward with this until you know that once you go with them and you are involved with Medicare you cannot go to another place for 5 years. If your doctor has sent you there I would caution you to check them out or at least talk to another supplier. They do not do what they say and good luck calling I am now into week 2 waiting on a oxygen face mask. You can only leave a message that they do not return a call to. The only thing that seems to work is leaving poor performance reviews. Hiren and Sam tell you what you want to hear over promise and do not deliver. Poorly run and poorly staffed. I have let the Pulmonologist who sent my dad to them know we are unhappy with him sending us here and have let Ultima know they care about volume not quality of customer service. Next time I will be asking about these Medicare assignments to these companies that you get linked with for five years.
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February 2024 by Victor J
Slow to respond to emails or return calls. Eventually - 2 weeks later and after an initial bad review - someone called and said they had the transport chair we ordered.
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February 2024 by Teri Marshall
Received a return call and was very pleased with the gentleman that helped me. With a change in masks.
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September 2023 by Lisa Stewart
They keep billing me when I have paid. They appear not to bill for awhile then every 2 weeks. Not professional at all. As to the supplies, they are fine.
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July 2023 by Rhonda Johnson
The technician was very clear and gave great instructions for the CPAP machine. He was very knowledgeable and helpful.
