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January 2024 by Rinki Thakkar
Staff was incredible. Made me feel very comfortable and I was in and out within an hour. Thank you Dr. Gabriel Bruffy-Holmes!
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January 2024 by John Ezell
Amazing experience today as I can’t say enough about this facility and their wonderful team!This is our second trip to Total Care in Frisco and while I was very pleased with the first one -Today was an absolute blessing!From the moment we walked in and did our paperwork with KJ, to working with the Barrett our Tech, to Lynette our RN and finally Dr Max Frankum MD, I couldn’t have been more pleased as the father of the patient, my daughter Allie.May all who have need of such care in Frisco, know that our experience was the best it could be, when Urgent/Emergency Care professionals are required.
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January 2024 by L. M. Jones
01/03 I had to stop by TotalCare not knowing the amount of help and very hasty attention I would be getting the whole time. I was so nervous and in tremendous pain. The front desk attendent was so so helpful, she helped calm my nervousness. She completely took over A+. Then I get called to the back, needless to say they here must wake up on the right side of bed often. She was extremely friendly, careful, and helpful. She explained in full details of everything that they were doing and what I would need to do. Dr Frankum was just the icing on the cake. He came in got straight to point and was accurate.01/04 Even though I'm not fully recovered, I feel 55% better than yesterday. I want to thank you ALLVERY VERY MUCH.
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December 2023 by Ghada Sayed
total care was so hospitable and wonderful. Dr. Frankum took such good care of me and made me feel so comfortable. Nurse Tom brought me warm blankets and was also super kind. They made good conversation and distracted me from my illness. Would totally recommend!
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December 2023 by Cynthia Greene
The receptionist jumped on getting us in the room as quick as possible. Nurse Tom was amazing at making me feel comfortable and eased the pain. The doctor was very helpful aswell. I loved all of the staff. I completely recommend going here for any emergency needs.
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December 2023 by KJ Willie
I checked into TotalCare ER last night for an open wound in my forearm, the staff Took great care of me as I was in and out within about 30 minutes. From Mrs Lisa at the front to The RN Tom and RT Francis taking great care of me and last but not least Dr.Wilson did an amazing job on my suture for I could not even feel him stitching my arm up. Top Notch care to the fullest here !!!
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December 2023 by Carlos Mcelroy
My experience here was phenomenal. The staff went above and beyond to make me feel like a patient and not a number attached to a bed. They took the time to provide detail information related to my diagnosis. They provided the right medication that eased my pain quickly. The doctor was extremely knowledgeable of what was going on with me instantly as I thought it was something else related to my pain. I am very thankful we chose this facility to meet our health needs.
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December 2023 by Yecenia Rivas
This place, by far, has been the best facility I have visited. Dr.Franklum has great bed side manners and he truly cares about his patients. I felt heard and not dismissed.
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December 2023 by Maureen Sisson
I was in need of a good ER to go to for I was having abdominal pain. After doing some research, I found Dr. Frankum. We drove over an hour from Bells, TX to hopefully see Dr. Frankum. When we arrived, Dr. Frankum was there. I received excellent care from this entire staff from the moment I walked in until I left a couple hours later. I was diagnosed and treated quickly and professionally. I can’t thank Dr. Frankum and his staff enough for taking such good care of me! I would not hesitate one second about going there again!
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December 2023 by Mike Clapham
Dr. Frankum and his team including Kim, Lynette, Tammy and Shelby did an amazing job. We were seen immediately, treated very quickly and were cared for.I could not ask for more. Given the severity of the circumstances, they acted very professionally and did everything very swiftly. They went above and beyond to provide fantastic care and additional support. I am very grateful to the entire team.Highly recommend their services.
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December 2023 by Ramona Kazempour
I brought my husband here for a quick visit to take care of a sinus infection and pink eye, Dr Frankum treated us and took such great care of us. He was so thorough in explained the process and treatments very well. He was so sweet, and caring as he was helping us. The staff, from the nurse to the front desk was extremely helpful, fast and very organized in getting us in and out, in less than thirty minutes. We had such an amazing experience. I definitely recommend coming here for any emergency needs.
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December 2023 by darryl manco
After being at cooks waiting for hours we came to Total Care. The staff was amazing from the start. Dr Frankum was friendly and helpful and saw that I was tired and Sosa the discomfort with my daughter. He checked her out, talked to her, and found the ear infection. It was quick and efficient, but overall very friendly and helpful. The world needs more of these kinds of doctors and staff.
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December 2023 by Sergio Watson
Man the staff was nice and so helpful but the prices they charges should be illegal .. I got an itemized list of my service and here is a few examples of what they charged meBand-Aid $34 ? How do you charge somebody $34 for a band aid and they only used tape and gauzePulse ox $749To take my blood pressure $55They charged over $200 for a syringeThey charge you for the procedure then charge you for the equipment they used in it…To be charging hardworking American this amount of money for these services should investigated .. Not any circumstance can you justify charging somebody $35 for a tape and gauze or almost $1000 to take your pulse ox .. Do not go here unless your rich
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November 2023 by David West
We took our daughter in this morning for an earring that got pushed through and stuck in her earlobe. While not dire, it was a tense situation. Dr. Frankum and staff did an amazing job of resolving the issue but also making us feel comfortable and safe during the whole visit. Not always an easy thing to do with a 6 year old in a scary situation! After it was over, the doctor even gave her a special gift for being such a good patient. Thanks again Dr. Frankum! (Hopefully we won’t need to but if so,) We’ll be back!
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November 2023 by Tina Ramirez
I had such a positive experience here! The staff is so nice and friendly from the time I walked in the door I was greeted and taken care of right away, no wait time!! The nurse was so friendly as well and Doctor frankum was amazing! I was treated more like family than a patient. I definitely recommend this clinic!! No doubt about it this is by far the best experience I've had at urgent care !
