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December 2023 by vanessa brown
Love this location. Everyone is so helpful. Kudos and many thanks to Carter who always asks me if he can help carry packages to my car. In a world where people will just watch you struggle... I'm thankful.
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November 2023 by Naveen Gundu
I went on Tuesday at 6:15 PM and asked for options to send an mail and the person at the counter told me that they can deliver on Thursday by 3PM with 2 day air option. On Wednesday I was tracking and there is no update, to my surprise on Thursday(the delivery date), the tracking info started showing me the delivery date as Friday, So i called the customer care and spoke to them, as per the customer care they are saying that that package is held at store until Wednesday evening and they asked me to call the store, when i call the store, they are saying that it is picked at 7 PM on Tuesday and it is held at hub, Now on Friday when I call them they are saying that 2 day air is not a guaranteed delivery and it is just expected delivery. This was not even mentioned to me on the day i was at store. This is completely ridiculous and now the delivery date is showing as next monday. Please educate the workers at your store to give the correct information. If they had mentioned to me that 2 day air is not guaranteed i should have used the next day air option. I don't even know why i paid for 2nd day air if it is not guaranteed by UPS to deliver in 2 days.
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November 2023 by Deevela Lakshman
The service was very good and the staff listens to the customer very well.
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September 2023 by Chris Mccaffrey
I had left a very expensive television tripod behind at a shoot, and instead of driving 10 hrs round trip to retrieve it, a friend dropped it off at this location to be packed up and shipped. Nick packed my tripod more securely than I ever could have and with so much care. Kudos to you Nick for taking such good care of this equipment for me!! The cost of having it boxed up and shipped was even less than I expected as well. Many thanks to Nick and this entire location!
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September 2023 by Crystal Sanchez
This is the second time I have shipped from this store and there has been an issue with my package . I have used fedex , usps and return places like Walgreens and cvs and never had issues . The 2 times I use this store both items are lost and no movement beyond the store or main hub. In the first package it only showed label created even after one year , it still showed label created nothing more. And I had the label printed out at the store . The second package shows delay because of weather and according to the store the item has left and is in their hub for over a week . Shame on my for not going a few stores down to fedex.
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August 2023 by Raj G
Best of the best location I have visited.Staff is super friendly, helpful and make sure to get the thing done quickly .Manager always makes sure that queue is not long .
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May 2023 by Kaye C.
Never thought I would be reviewing a UPS store, but I need to let everyone know how great this location is! They are friendly, professional and quick. They are my go to for the numerous Amazon returns that somehow seem to all come from my house! Glad they are close by!
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May 2023 by Masud Shahed
I have always had a good experience in this UPS store. They are polite and decent. But today, I met with Nick. OMG, such a rude attitude and thorough service. Very much disappointed.
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May 2023 by T J
Fully staffed, very informative especially when there is a line. They give great customer service! Thank you!
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April 2023 by Megavaranan Selvaraj
I would have given a 5 star to this UPS location where the other members of the team rose to the situation to help me print the correct return receipts for my Amazon returns. I had been going to this location since the time it was opened. Except for this one employee named Armond, who is very rude, customer unfriendly, does not understand the system and finds quick short cuts that are irrelevant and does not do the right thing, it is a amazing location to go to. Hopefully the Franchise owner notices the unfriendly behavior of this employee and does the right thing to resurrect the credentials this location deserves.
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February 2023 by O Lee
This UPS is always busy, but they rise to the occasion and generally pick up the pace to decrease wait time. There is a full staff of employees there so I rarely wait more than a minute or two no matter when I arrive. I return a lot of Amazon purchases so it helps that I know I can be quickly in and out of here. Located near several restaurants and other stores so it’s super convenient when running errands.
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January 2023 by Gowtham Sagi
Great experience with this store. All staff are super fast in serving customers.
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December 2022 by Blair Taylor
I’ve been to this ups store multiple times and use them frequently. But Nick was HORRIBLE! He is rude, has zero customer service, and makes you feel like a inconvenience. Plus he kept checking his phone while assisting ne. He was just terrible. Like why is he even there?
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December 2022 by Sky Brookwood
I find the customer service to be excellent here. Lines move quickly and they have a lot of staff! This is by far my favorite UPS store
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August 2022 by Joyce Anderson
These guys are AWESOME!!! They take customer service to the next level. My amazon package was returned to their store and they personally had it delivered to me so that I wouldn't have to make the trip. ABOVE and BEYOND!
