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August 2023 by Olga Guardado
Nice customer service
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August 2023 by Becki
CJ And Uzayr were so knowledgeable n helpful setting up my new PhneI loved their table manner ,sincerity , professional and willingness to pleaseI would recommend all my friends and family to come to this Frisco store
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August 2023 by Md Islam
What a great experience. I did not know t mobile network is so great. I was really thankful to visit this location, especially Mo, Uzair, Endy, and G and the whole team(i hope I got all of your names correct, if not my sincere apologies.thank you all.
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July 2023 by Rico Montana
Uzayr was very proffesional helped me w a problem I had for weeks w the insurance
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July 2023 by Phani Vivekanand Kandalam (Phani)
Worst customer service
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July 2023 by Jonathan Priddy
This place is amazing. The service is phenomenal! I’m just disappointed I didn’t switch over sooner!
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July 2023 by Shanna Wright
Great customer service! Thanks Mo for all your help!
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July 2023 by Christina Barrera
Endy, Griselda, and Jessica were all very helpful and patient.This was the best T-Mobile experience ever.
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July 2023 by Jacob W.
T-mobile messed up the creation of my account with several lines. I went into this store to see if I could get some in-person help with activation. They told me that they wanted to charge me $110 to help me solve the issue (3 more activation fees). These guys had no motivation to help me whatsoever unless I intended to give them more money. It's called corporate extortion.
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June 2023 by Shanay Banks
Where do I begin, I have been a Sprint customer since 2008, I have never experienced anything like I did when picking up an online order. When I walk no greet, the woman at the front I tell her I am here for a online pickup she kept saying as she walking to the back full of confusion "Are you here for a replacement, or insurance issue" i said no i am here to pick-up an order I added a line to my account. Then she proceeded to ask the same question as before until another employee took over. Now, I was told they couldn't verify my Sprint account.. which is crazy because how is Sprint now with T-Mobile and all of a sudden my account can't be verified then I was spoken to like I was uneducated on how a verification process work. To top it all of the GM just so happens to walk in he acknowledged his employees as I was standing there the young man who was very sarcastic went over and spoke to him about the situation not only did the GM not acknowledge me or my concerns he walked straight to the back like nothing was going on.. as GM you would think he would have better customer services etiquette then that. I am so disappointed how the situation was handled it could've been handled in an more professional manner. This is the 1st time I've ever considered closing my account 15yrs later smh
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June 2023 by SellFix Buy
Quick and Easy transaction… Highly recommend
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June 2023 by brad miller
Uzayr was great and very knowledgeable! 5 stars
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June 2023 by Mirza Mamur
Amazing Service
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June 2023 by Ahmed Bin-Rizwan
loved the atmosphere of the store it was very clean, and the customer service was a 10/10, handled all my concerns with great patience and respect.
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June 2023 by Nabil Mamur
Amazing customer service! And loved the new location. Thank you CSR for explaining my upgrade offers
