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February 2024 by Charlize Huynh
Despite our long visit, Chris W was hospitable, accommodating, and understanding during our 2-3 hour consultation. He was able to help us by providing exceptional service which was informative, showing expertise in his occupation and aided in providing an easy experience. I would definitely recommend receiving assistance from this location as friendly employees made our wait enjoyable with excellent customer service while addressing our needs. Thank you.
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February 2024 by Lee Man
I experienced an unpleasant situation where nobody greeted me for more than 9 minutes. Dustin (I believe that's his name) eventually appeared and claimed he was only away for 2 minutes, dismissing my perception of the wait time. I don't understand why he had to be so rude. When he asked if anyone had helped me, I replied, "No, I just had to wait 10 minutes." Then, he started telling me he was only gone for 2 minutes and so on, which made me very unhappy and forced me to leave.
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January 2024 by mitali goyal
I went to one of the corporate stores to look into getting upgrade as well as have them look into my account information which was coming up incorrectly. With the recent changes, the store was not able to help me at all or fix any issues. Apparently, now you have to call the customer Service on phone to deal with any actual problems, including billing, or upgrades, or any other account information.
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January 2024 by Marcus Lesko
I worked with Christopher today. He was amazing. Not only did he save me money by switching carries, his customer service was awesome. Not only did he do his job professionally, he always was so nice. I would suggest everyone to go to him. Best customer service I have received in a minute. Thank you Christopher!!!!
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January 2024 by Kirk B.
The associate who answered the phone before I came into the store was friendly and helpful. Throughout the conversation, he listened intently and answered my questions. Whenever I traveled for work, I needed prepaid mobile Wi-Fi devices to connect my laptop to the internet. I came into the store and the device was waiting for me at the counter. Last week when I traveled, my devices synced up perfectly. I highly recommend this store if you are looking for great customer service and cellphone service.
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October 2023 by Tom Monroe
Jason is the man for us. He made us a T-Mobile customer for life!
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September 2023 by Ram Kumar
I was confronted by an executive and my query was addressed immediately. No waiting or wasting time. Good.
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August 2023 by A S
Went to this location because of convenience. I will be coming back because of the wonderful customer service that Julio and the others provided.
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July 2023 by Cathy Close
Marcus was wonderful. We told him about our experience an another store and he just took us in. He was able to explain things to why certain things did not happen. He took care of it for us. He went out of his way to take care of anything else we had questions about. Will be making sure we go back here and ask for him
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July 2023 by Satish Bhatnagar
Very poor customer service. Guy helping us could not explain the plans. Went to the mall , what a difference, they were so patient and clear.
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July 2023 by Michelle Brown
I had to get my apps back on the main screen and some other technical issues. I went into the store and Claudia was amazing!! The best customer and technical support I received in a long time! I love my Tmobile even more and now Claudia!
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July 2023 by Budideti Balaji Reddy
I came for changing my phone carrier from AT&T to T-Mobile. Dashana helped me through the process with very comforting & cheerful attitude. She had to call AT&T customer service and be on long hold to talk to them and finally got the work done for me. Defenetly She is a great asset. Thanks Dashana and T-Mobile for going through all the strenuous process for helping me. Appreciate it
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July 2023 by Santhosh Talepalle
In order to join my friends line, I visited this place and waited 30 mins for each visit. The staff is poor and doesn't provide me with a proper solution yet although my friend added me as an authorized user. I don't recommend this. On the other day, I visited AT&T and they provided the solution asap and their service is seamless.
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June 2023 by Kolluru Sathwik
Marcus was the bestHe helped me and explained me very quickly and he knows what he talks
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March 2023 by Roman Rashkovskiy
The tacos were a little tough, but the pancakes more than made up for it. Be sure to ask for their Martini menu!... or you could just write the same boring reviews as everyone else does: everything was at or above expectations blah blah blah.
