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February 2024 by Gina R.
I walked into this location to inquiry about some printing services. Hailey was the employee on duty and was working in the back and just yelled out "I'm not taking anymore orders". Ok that's not why I'm here. I have a question. She was very put out by that and developed a very strong attitude and said "So ask your question" in the rudest most indignant way possible. I just looked at her and was taken off guard. So I just said "Nevermind " I asked her her name and walked out. The art of customer service was surely lost on her. I'm canceling my corporate account and will never step in a Staples again. There are too many other businesses where I don't get treated horribly just showing up at her counter. It was not professional nor was it justified!!
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January 2024 by Sam Capo
Terrific customer service. Mr. Carlos was tremendously helpful in assisting us with finding the absolute best deal for what we were looking for. He even went above and beyond to help us register our warranty and made sure we had everything we needed. Just a fantastic experience all around.
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September 2023 by Julianna Perez
I had a great experience at this staples location. I asked a woman (sadly I did not get her name) where a certain item was and she promptly directed me to the location of where the item was, and where I could find other styles of the item I was looking for, which was very kind and efficient. At checkout Mr. Carlos was great! He patiently walked me through setting up my StaplesConnect account, which actually ended up saving me some money, so that was a plus. Great customer service, and great attitudes from all the associates.
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September 2023 by Diaper Dust
I had to mail so many boxes and Manuel at this location #1102 was beyond helpful and friendly. Thank you!
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August 2023 by Tina T
Worst store ever, went in to return an Amazon order and the girl who works at printing was super rude. She threw my return in the return basket acting like I owed her something as I said “may I get the receipt for the returns?” Just because you hate your life and job doesn’t mean you get to take out your frustration out on random people who have done nothing to you. This isn’t the first bad experience with this employee either.
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July 2023 by Venkateswarlu Sadineni
Sales man told there is no time limit for price match, but later when I call the customer care for price match with staples store reduced price 79$( my sale price 99$), they mentioned about 14 day return period applies to price match as well
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June 2023 by Matt Shipley
Rude… so laughable after reading the reviews, the same experience. Surprised at how hard staples is making it to take my money, lol. Just go to the Allen store.
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May 2023 by Anita
Genesis was amazing! I ordered same day business cards and needed them quick. She was clearly slammed all day, and still found time to reach out to me to make sure that the dimensions that I sent out to the print shop would be cut properly! She was incredibly patient and provided great customer service! Not to mention got them done ahead of schedule! Thanks Genesis!
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April 2023 by The Neeterz
Genesis was amazing! I ordered same day business cards and needed them quick. She was clearly slammed all day, and still found time to reach out to me to make sure that the dimensions that I sent out to the print shop would be cut properly! She was incredibly patient and provided great customer service! Not to mention got them done ahead of schedule! Thanks Genesis!
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March 2023 by Ntm Usat
Went there on a Sunday afternoon. Store was almost empty. Was looking for labels. There were 3 associates one of them eating. I asked, can you help me find the label. Reply, “if you don’t see it there, we don’t have it”. My reply is OK, and I just leave. I’m sorry am I interrupting your social time in the store. I don’t understand why there were not more helpful. I would understand if they were all working, not standing in the front of the store hanging out. Went to amazon and bought the product.
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January 2023 by Garrett Ryder
I was there on Sunday trying to mail out a package via UPS the lady was extremely rude and had me waiting almost 30 minutes while she was eating food right in front of me. I will never go to a Staples again awful service!!!
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November 2022 by Christine Connell
I had all of my wedding materials printed at this Staples store. The people in the print department were extremely helpful. They really went above and beyond to make sure that everything was done the way it was supposed to be. Their attention to details was excellent. I wish I had taken the time to get the names of two young ladies that I dealt with the most. Staples print pricing is very competitive. In addition, the turnaround time to get it back is very quick. I highly recommend them!
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August 2022 by Praveen Jakabal
Extremely rude, unprofessional and bad service never going back and don't recommend. UPS counter is a joke..
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September 2021 by Loretta Heezen
I’ve been going to this Staples store for sometime. There are 2 exceptional employees: Destiny and Sylvia! I have my drawings scanned and printed to use as greeting cards. Destiny no longer works in the print department- when she did she understood what I wanted and did an amazing job! Now I call ahead to be sure Sylvia is working before I come in. Sylvia greets us and immediately looks at my drawings and knows exactly what I want done. The completed work is always perfect! If it’s a busy time, we just sit and wait for Sylvia! We observe her treat every customer the same! These 2 employees deserve a raise!
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September 2021 by Josh Kelly
rewards program is amazing!