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November 2023 by Julie Zhu
So sad to find issue after my car repaired by this body shop company. Before my car sent to this store, they told insurance company they need 3 weeks to repair, however, they spent total 2 months to repair. Unfortunally, I find issue after I get the car. I am scared to drive this car now, I am worrying this car with other safty issues.Service: Body & Trim
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September 2023 by Bobby Bryce
Be very careful when booking an appointment here. Had a scheduled appointment for over a month. We went through their online estimate process, they called to verify all of the information, and scheduled the appointment. FORTY MINUTES before our appointment, we got a call saying they don't work with the insurance company from the person who hit our car. Spoke with the manager who couldn't have cared any less, blamed it on their "call center", and said "we're too busy to work on this minor repair".
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July 2023 by narasimha vulisetti
My car is with service king for almost a month for hail damage. I still don’t have an eta on when it is going to be done. Supposed to get updates. I got a call 2 times in a month. Very bad experience. I used them as they are approved vendors by my insurance. Never going to use them.
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June 2023 by Gagan Simak
I was super stressed out about a scratch on my car but Brian and team did an amazing job getting the scratch off the car. They did not even charge anything for it. Thank you so much!!
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June 2023 by Christopher T.
Best genuine Customer Service I've ever experienced. I'm usually the one giving out One Star ratings at many business reviews. Steven and front desk reception were incredible.
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May 2023 by M Vargas
2nd time bringing a vehicle here for repair through an insurance claim over the years, and it was a seamless process with constant communication throughout that was convenient via text messages. So far so good on the job they did.
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April 2023 by Richard
Great customer service. Got my truck fixed in 2 weeks. Kept updated on progress and good followup.
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December 2022 by Mark “MEC” Sofa
Had a truck door ding fixed quite a while back. They put the bent trim piece back on so I asked about it. So they replaced the trim. When I got the truck back it had overspray on the bedcaps. I took it back in. They Cleaned the bedcaps and the plastic turned from black to grey. I gave up at this point. I was afraid to take it back at the risk of getting something else messed up.
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November 2022 by A Jordan
My car was done a week in advance, and they answered all of my questions thoroughly. I never want to have to go anywhere else. The communication seems very fluid there, where other places are failing. They did a great job, and were available to any follow up needs or questions regarding their work.
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October 2022 by Jenn Pina
Service King made my car repair nightmare a delightful experience. They are friendly, fast and the work they did on my car was really good.Services: Painting
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October 2022 by Rick B
Took my truck here for PDR (paintless sent repair) from the spring hail storms.. I was in shock how much less the repair estimate was compared to a couple other places I got quotes from (also how fast they got the estimate completed).. I decided to give them a shot. I came to pick up the truck and wow, was I impressed! I was certain that some of these dents wouldn’t come all the way out, particularly on creases/angles in some areas.. but there is zero evidence that this truck had any hail damage. Thank you Service King for the great service and pricing! I will definitely be coming back here if I ever need them in the future!
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September 2022 by Charles Boltas
Great staff. Friendly staff. They kept us informed of the car's status three days a week. For the repair, they did a fantastic job on the trunk and back bumper. We couldn't tell that we were rear ended.
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July 2022 by Eduardo De La Cruz
Disappointing. When I had a small accident I immediately called State Farm. They suggested Service King. In the beginning I was pretty happy with how everything started. I was told I would get updates every Monday, Wednesday, and Friday. My first update I was told everything was going smoothly, parts had been ordered, etc. One of the days I did not get an update so I called. I asked about why there was still no finish date. I was told they were waiting for a wheel from a vendor my vehicle should be ready by the 16th, ten days after I turned in my vehicle. Great! The 16th I was told that the wrong parts had come in. Then the wrong parts came in again. I called and spoke to someone and was frustrated at the lack of care and consideration from this particular shop. They blamed the vendors, they then explained this happens all the time. I’m sorry, if a multi million dollar company can’t rely on their vendors then it’s time to find another vendor. Someone needs to be held accountable. I called again on the 23rd and was told they were still waiting for a tire, I needed my vehicle for the 25th. That date came and went. My uncle’s memorial was today the 26th, in San Antonio and that was missed. No one called me Friday, no one has any answers. I contacted State Farm and found out that Service King never sent them an estimate, nor did it follow any of the procedures it has in place for the people it refers. I never received and estimate for labor or repairs, I never got an end date. Now I’m just waiting for my vehicle that seems to be lost at Service King. I hope that this is just a one off for them but it seems like this has made me think twice before ever recommending or even suggesting Service King for any repairs.
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May 2022 by Susan Chick
Service King of Frisco went above & beyond with their amazing Service to me from their Personnel office and the body shop. Great business as they all exceeded any expectations & I received excellent service from beginning to end.Best experience ever with car repairs.10 ? ?⭐⭐⭐⭐⭐⭐⭐⭐Service: Body & Trim
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May 2022 by Reena Smith
Hail damage repair was phenomenal. Mr. Steven was so professional, courteous, kind, detailed about every process. Highly recommend. Truck looks beautiful..
