Samsung Care - Repair and Support Services

Hours: Samsung Care - Repair & Support Services receives mixed reviews regarding its customer service and communication. The front staff and technicians are frequently described as friendly, excellent, helpful, and customer oriented, with specific praise for their skills and making repairs an easy and seamless experience. Repairs, such as fixing a defective phone camera or correctly diagnosing a screen protector crack instead of a full screen replacement, are often done well and affordably. However, significant frustrations are noted with phone communication. The business often does not answer calls, and the voicemail box is consistently full, preventing messages. This leads to inconvenience and unnecessary waiting, as some customers report not receiving promised callbacks when devices are ready. Wait times at the location can also vary.

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1. Frisco, Texas