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April 2024 by Jenny Casiani
Excellent attention and speed
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April 2024 by Althea
Horrible quality. This is the closest location to me but I will be driving farther from now on.We’ve been served burnt pizza, extremely dry pizza with no sauce, rancid tasting pepperoni, forgotten extra sauces we paid for, the list goes on.After several chances this place can’t seem to improve.
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April 2024 by Samarth Damania
Didn’t remake order - was my fault but didn’t offer any alternative
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March 2024 by Rakesh Nagpal
It's always great to order pizza from Papa John's, would love to give a shout out to the store manager Mr Todd, He was extremely humble and friendly. Surely knows to take care of his customers.
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March 2024 by Michael Bereman
I counted at least six screens around the work area to communicate with the workers. Yet not one screen to communicate the menu to customers. And they still couldn’t get the walk in order right. I don’t carry my phone around, so I will skip Papa John’s next time and go to a competitor who values the customers.
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February 2024 by shaita gadson
Don't order from this location. It's the closest one to my house and we have ordered OFTEN and given chance after chance for improvement to no avail. I will drive to Prosper or another Frisco location before I order from here again. We've been served burnt pizza, pizza without any sauce(multiple times), pizza without cheese, it's absolutely crazy. The last time I ordered they try to serve someone garlic knots without any garlic on it because the ran out. Didn't bother to tell the customer before, he just happened to look in the box before he drove off. Came back in, mentioned it and the workers acted as if they were annoyed when he asked for a refund.They need to care way more about the service and food they provide.
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February 2024 by Gage Cottom
The food is usually good here. When you ask for extra at this papa John’s you get it. They take care of you. I ordered a few pepperoncinis and they put way more than I had ordered. They have a delivery driver that we’ve gotten a few times and he is always great and easy to work with. If nothing else, give that guy a bonus for always doing such a good job. Really wishing this was Still my local store. They do such a good job and other stores won’t compare.
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January 2024 by Aydin Bayircikli
Ordered a pizza online. Pizzas were ok.It was hard to find the toppings but ok.Ordered cinnamon pull aparts they sent cookies. I called to inform about their mistake they said we did not have it send you what we got! That’s the answer I needed . Good luck having my business again.
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January 2024 by Avery Cotten
Ordered tonight and paid for several extra sauces and they gave me all the wrong ones. Very very disappointed. I usually come here and my order is correct.
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January 2024 by Brian Lucas
Of all pizza chains, I prefer Papa John's. The crust especially is not too dough heavy. My family also prefers them over Dominoes or Pizza Hut.
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January 2024 by Corey Bakker
When it’s done correctly, it’s done pretty well. Only problem is that my husband and I’s order is only correct maybe half if not less then half the time so I have to drive up and get it fixed. For $40 for 2 pizzas, just doesn’t seem like the best quality service.
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December 2023 by Junaid Moazam
No customer service, not even listening what customers want and they are not taking order 20 minutes before closing time, this was my last time to stop here.
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December 2023 by Sam R
So bad customer service nobody answer the call when I went there to order nobody at register standing in the kitchen turn their back standing like ignoring customers refuse to take order it was not even closing time ……. Never going to this company pizza
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December 2023 by Krishna Mellamarthy
Messed up the order and they had delivered it to a wrong address. Staff
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December 2023 by Robert Davis
Very kind manager when we came in on 12/09, he took our order and got our pizza out very quickly. He even offered us plates and napkins on a Togo order which was greatly appreciated. I do wish the pizza had not been quite so oily, but it was good nonetheless.
