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January 2024 by Trenton Larkin
Old Navy used to have super cute baby clothes. But these days I just can’t find what I’m looking for. They also don’t carry maternity clothes in store which makes shopping difficult for my wife.
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January 2024 by Steph Soueid
As a shopper, I love this location. I find the best deals here. a few weeks ago I was able to find dress shoes for $1.95 a pair! (They're all gone now)As an educator of adults with disabilities, I LOVE how supportive this location's staff are of my students. We do work based learning here a few times a week and the kids always look forward to it. Angel and Jen always have work for them to do, and are so helpful. We love you guys!!
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January 2024 by Danish Jafri
Goto Old navy all the time being a credit card I get the discount coupons etc also which is icing on the cake
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January 2024 by Ms Tree
I went to this location last Saturday. There was a large holiday crowd. However, the checkout line went very fast. I would note that there were not many sales associates working on the floor as they were all at the registers. In my case, it made my experience better as the items I was looking for were readily available and visible.
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December 2023 by Sarah
busy but found some cute pants
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December 2023 by Andie
The selection was typical of every other Old Navy, but the staff left a horrible impression. Not a single staff member greeted me, despite making eye contact multiple times and brushing past me without an “excuse me” or anything. They greeted others who did not look like me, which did not feel great. While I found really nice items to purchase, I do not want to support individuals who looked at me as if I shouldn’t be there, so I left. I will not be returning.
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November 2023 by Martha Bewley
The floors were so dirty and have been for a long time. Piles of big dust bunnies that are the size of rabbits under hanging clothes and trash on floors. You would think being in Frisco they wouldn't be like that. It is better to shop in Prosper Old Navy, clean, and you can breathe better
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September 2023 by Barbara
I just wanted to say that I received amazing customer service in the old navy by Stonebriar . I’ve been here 5 years and people made you feel like a burden and it was sloppy but now it’s clean , they greet you when you come in and it feels better. Their pixie pants are awesome fitting and for quick easy to wear clothes it’s great. A girl named Kennedy helped me ask for her. She’s bubbly cheerful and I def made her work looking for four pjs that were the same for my grandkids to match . Good customer service is rare these days . At the register Emily was nice as well trying to fond me any discounts possible and I appreciated that .
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August 2023 by Tanuj Wadhawan (TJ)
I've been consistently impressed with Old Navy's clothing brand. The variety of styles they offer, coupled with affordable prices, makes it a go-to for updating my wardrobe. The quality is decent for the price point, and their sales and promotions make shopping even more enjoyable. While not all items are perfect, I've found some real gems that have become staples in my closet. Overall, Old Navy is a reliable option for trendy and budget-friendly fashion
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July 2023 by Mohammed Maqsood Ahmed
Good place to shop for Jeans and other clothing. They have a nice sale on at the moment. The staff was very friendly and shop was well kept.
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July 2023 by Lorie Barnes
Had some great sales going on. Nice big store.
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July 2023 by Miranda Maricle
Emily was very helpful, efficient and well informed about the credit card program. I appreciated her friendliness and methodical approach to helping me get in and out as fast as possible. She helped me do a return as well as helped me utilize the 30% for the card.10/10 for customer service, helpfulness, friendliness, speed and accuracy!!
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March 2023 by Tiara Danielle_XOXO
Found some cute tops &leggings on clearance rack! Plus I bought my plastic silverware for work here I like it but wish the fork was sharper its hard to pick up my salad. Also I think someone swapped out the color I chose for the blue ones cause it clearly does not match the case.
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February 2023 by A L
I’m giving this store a Fair rating. Reason is, I exclusively shop online through the app. I wear Petite sizes so, a lot of Old Navy locations do not carry a large Petites section. I only ever come here to return items and I may do a quick browse. Plus I avoid coming between 7-8pm on weekdays because Frisco drivers are homicidal.When I’ve been in to do returns all the employees are super nice and courteous to me. It’s the customers that I’m usually observing giving them a hard time, holding up the lines with their life stories and nit-picking every single item. I wonder if the Parker/Preston location is a better in store experience.
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February 2023 by Susan Hightower
Never, ever again. I’ve been battling a chronic illness. I bought 5 pairs of jeans 12/29/2022. I took them home to try on and I misjudged the size because I’ve been bedridden 3 years. I am disabled. Today was the first day I could get out of the house. Since my return was over 30 days by 9 days, they refused my return. They said Old Navy decided the returns were piling up in the back of the store, and they put a 30 day return, no exceptions. All I wanted was store credit to get jeans that fit. I’ve shopped with Old Navy with my 35 yr old daughter until she was 25. Then I kept shopping. 30 years of clothes for my husband, my daughter and myself. Very few returns. They said I could return it maybe online. I am too by disabled to use a computer. Good-bye Old Navy and your customer no-service. So disappointing. I gathered up my oxygen and walker, and left for good.