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April 2024 by g brock
These folks were super helpful. Really appreciate getting sized and fit correctly. Thanks
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April 2024 by Linda C
My family has been shopping at the Frisco New Balance for years and we couldn’t be more pleased. Aaron is our dedicated salesperson and he is excellent at fitting our shoes. My son is a runner and I am a dancer and we are both seasoned athletes with very specific needs to protect our feet. Aaron always remembers us and knows just what we need. The entire team at this store is great. Everyone is professional and helpful. New Balance is ‘our’ brand and the Frisco location is our store! I highly recommend them.
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April 2024 by Carole Duncan
I’ve been to this store 3 times and every time the customer service is Outstanding. I will always go here. They are extremely knowledgeable and helpful. James and staff go above and beyond each time. I wish could rate above 5 stars . ?
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April 2024 by Nathaniel Allen
The salesperson there was extremely knowledgeable about all the shoes and sizing I was interested in, it’s been a couple weeks so I apologize I forgot their name. But he said he had been there for a number of years and had a ton of info about the lifestyle line. I love that they are an independent business aside from NB as a whole so any time I want to buy NB I will be going back to them for their expertise 10/10
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April 2024 by Andrew Barhouma
Amazing service, the lady associate that assisted me was very knowledgeable, courteous and helpful.
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March 2024 by Sophia Gullion
Amazing staff, very helpful and always willing to go the extra mile to ensure satisfaction!
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February 2024 by Paul Kantner
I went in on a Monday and it was quiet. The staff was very helpful and ordered the color I wanted in the narrow width.
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February 2024 by Jody Carstens
My 90yr. old mom got the best shoe fit, at this location! Dallas took great care in making sure she got shoes that were comfortable!!
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February 2024 by Georgia Gonzales
Best service ever! I have what I would call “serious foot issues”. I actually got my questions answered and got help with fitting, like “In the old days”. This is the only place go to for my shoes. If they don’t have my size, they’ll order it and ship it to my home for free.
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January 2024 by joyce cliff
Experience 200
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January 2024 by Alice Yeung
I don’t normally post reviews but I’ve been here twice now. They really are so friendly and will find a pair of shoes for me even if it’s not in the store. I have been eyeing the 9060s in size 4M for the longest and they were able to track it in a shipment coming to the Dallas location. They were able to let me pick it up in Frisco! Highly recommend coming here :)
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November 2023 by Pamela Wellman
I have been buying my New Balance shoes and socks here for 5 years. Never disappointed with quality of my purchases. Staff is always friendly and helpful.
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November 2023 by Heather James
Always have had a great experience! They always help me find just the right shoe, and New Balance has become my go to brand for sneakers. Thankful for how kind and knowledgeable they always are.
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October 2023 by Monique Henthorn
I always go to the same New Balance store. They give you one on one service and answer every question and let you try on as many shoes until you find the one you like. I always buy 2 pairs. And I only see the same guy. James you are the Best.
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October 2023 by Chuck B.
I'm retired and I try to walk for an hour every day. Recently I've been having issues with blisters on my little toe. The sales person at the New Balance store in Frisco suggested that I need a wide shoe. Once I tried on a wide, I could immediately tell that my little toes was no longer under pressure. I've been wearing the shoes for about three months now and have not had any blisters. I definitely recommend this store.
